Fresh Vacancies at The United Nations High Commissioner for Refugees (UNHCR)

Job ID: 13203

Duties and Qualifications

ORGANIZATIONAL CONTEXT
The position of Cluster Coordination Officer (CCCM (Camp Coordination and Camp Management)/Technical) performs a technical support role in support of the 6 core functions of the merged Cluster in the country. The incumbent reports directly to the Senior Shelter/NFI/CCCM Cluster Coordinator who leads and manages the Cluster coordination team.

The Cluster Coordination Officer (CCCM/Technical) is expected to support the discharge of UNHCR's lead role in the Shelter/NFI/CCCM Cluster and to impartially represent the interests of the members of the technical working group and ensure appropriate cross-sectoral coordination with other related clusters such as WASH, Protection (HLP) Early Recovery and others.

The incumbent leads an inter-agency group of technical experts in an environment that requires high standards of accountability, leadership, coordination, and negotiation skills, and in which the principles of partnership and collaboration are essential.

The Cluster Coordination Officer (CCCM/Technical) works closely with and/or is part of a multi-functional UNHCR Shelter/NFI/CCCM Cluster Support team, including, but not limited to, the areas of Shelter, Information Management, Needs Assessment, Cash based interventions, etc.

The incumbent will collaborate with the UNHCR Shelter and CCCM staff. It is expected that the incumbent will undertake regular visits to the field to provide support to Sub State and Sub National Clusters.

FUNCTIONAL STATEMENT

Accountability

• The CCCM needs of populations of concern are met through timely and effective implementation of agreed CCCM projects in line with the application of relevant UN/UNHCR protection standards and IASC principles.
• Effective coordination mechanisms and tools, including information management, are established and maintained with Cluster members, government counterparts and donors, ensuring timely and effective needs assessment, appropriate planning, prioritization, implementation, reporting and evaluation.
• Effective and timely support is provided to the formulation of a clear and coherent CCCM strategy, which incorporates a thorough age, gender and diversity (AGD) analysis and reflects the Cluster priorities.
• The Participation of persons of concern is assured through continuous assessment and evaluation using participatory, rights and community based approaches.

Responsibility

• Support the development of CCCM strategies in a consultative process with Cluster partners including the local and national government and ensure that the CCCM response is driven by this strategy.
• Collaborate in ensuring that these strategies are integrated into the Humanitarian Country Team's common humanitarian action plan.
• Provide coordination services, including meetings, in line with the Principles of Partnership, ensuring that cluster coordination is inclusive, consultative and results-oriented.
• Support coordination with government counterparts and other relevant authorities.
• Contribute to the contingency planning and emergency preparedness measures are updated and developed.
• Support the update as appropriate the CCCM strategies: ensure proper linkages with disaster risk reduction, relief, and early recovery and development efforts. Ensure that appropriate transitional measures are in place for handing over to recovery and development actors.
• Promote that issues related to housing land and property (HLP) rights are appropriately taken into consideration in the Strategy. Establish a link with the HLP Area of Responsibility of the Global Protection Cluster for these issues. Promote the establishment and maintenance of the cluster structure including the cluster core documents as defined by the Global CCCM Clusters: including Strategy, Technical Standards, and Factsheet.
• Support, coordinate and conduct within the Shelter/NFI/CCCM Cluster or at Inter-Cluster/Sector level shelter needs and CCCM assessments, including participatory assessments.
• Promote that the Shelter/NFI/CCCM Cluster covers all identified multi-sectorial CCCM needs of the affected population and not only those relating to the specific mandate of individual members of the Cluster.
• Provide transparent strategic direction to the development of common funding criteria, resource mobilisation and prioritization within the Cluster for inclusion in Consolidated Appeals and pooled funds processes.
• Support the establishment of mechanisms for accountable and transparent financial resource allocation within the cluster.
• Coordinate the delivery of CCCM training activities for Shelter/NFI/CCCM Cluster members, other local partners, and relevant authorities.
• Coordinate initiatives to build the CCCM capacity of the national and local government, partners and civil society.
• Promote that the CCCM response is informed by appropriate relevant Technical Standards including among others Sphere, and good practice.
• Promote appropriate collaboration with response-related clusters of Early Recovery, Education, Health, Logistics, Protection and WASH in the work of the Shelter/NFI/CCCM Cluster.
• Coordinate the integration of cross-cutting issues in the work of the Cluster, including age, gender, environment, diversity.
• Through Cluster-wide consultative processes, provide input into the development of global shelter and global CCCM policies and standards led by the Global CCCM Cluster.
• Provide the necessary support so that the Shelter/NFI/CCCM Cluster has a functional information management strategy and mechanism to report and share information within the Cluster, with the other clusters, with the government, with the overall humanitarian community including donors, with UNHCR internal mechanisms, and with the Global CCCM Cluster.
• Ensure that the Cluster produces analytical reports, including the Factsheet; Promote that information collected on affected populations is disaggregated by sex and age.
• Ensure that the Cluster maintains an updated website and produces regular updates on the CCCM concerns of the affected population, the response by the CCCM actors, the gaps, challenges and recommendations.
• Promote monitoring and evaluation of the impact of operations carried out by Cluster members and the performance of the coordination team.
• Appraise the performance of any directly supervised personnel of the Cluster coordination team.
• Support the identification of core advocacy concerns for the Shelter/NFI/CCCM Cluster through a consultative process: develop joint cluster/inter-cluster initiatives to ensure regular and consistent advocacy.
• Support a consistent interpretation and application of international law and related UNHCR and IASC legal standards and policies for the adequate provision of CCCM.
• Ensure the Cluster's adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team.

Authority

• Represent the Shelter/NFI/CCCM Cluster in meetings with sectoral and external partners, authorities and other relevant interlocutors.
• Co-chair Cluster technical meetings with the relevant Government counterpart as appropriate.
• Issue reports and make advocacy statements on behalf of the Shelter/NFI/CCCM Cluster.
• Upon consultations with Cluster members, take final decision over format and frequency of meetings, designation of focal points and the establishment of a strategic advisory group, sub-national clusters, Technical Working Groups and ad hoc/task-related bodies for specific issues.
• Implement decisions on indicators to measure impact and performance of Cluster members.
• Negotiate with the Humanitarian Coordinator/Resident Coordinator, the Humanitarian Country Team and Cluster members the prioritization and inclusion of project proposals and common funding criteria for inclusion in inter-agency funding appeals.
• Direct transparent and accountable financial and other resource allocation within the Shelter/NFI/CCCM Cluster, when required.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED

• University degree in Political Social Science, Economics, International Relations, Business Administration, or related fields.
• At least 8 years (6 years with advanced university degree) of relevant experience including 5 years in different international organizations (e.g. UN agencies, INGOs, Red Cross or Red Crescent).
• Excellent leadership, coordination, and representation skills. Strong negotiation and interpersonal skills. Excellent knowledge of the Humanitarian reform process and the role of the humanitarian community (UN System, Red Cross Red Crescent Movement, and NGO), preferably in CCCM.
• Previous exposure to humanitarian coordination mechanisms, ideally exposure to the cluster approach, preferably both at global policy and field level.
• Good knowledge of CCCM and protection technical guidelines and standards; previous work experience where the IASC Cluster approach is implemented would be an advantage.
• Excellent knowledge of English and working knowledge of another UN language.

DESIRABLE QUALIFICATIONS & COMPETENCIES

• Training on Cluster Coordination (Shelter Cluster Coordination training or Coordination and Leadership training)
• UNHCR Coordination Learning Programme.
• CCCM Training.
• UNHCR Management Learning Programme.
• UNHCR Tri-Cluster Knowledge and Coordination Skills Training.   UNHCR Workshop on Emergency Management.
• Applied knowledge in UNHCR's protection mandate, its policies and priorities in relation to IDPs and CCCM.
• UNHCR Protection Learning Programme.
• Demonstrated expertise in program management and reporting requirements.
• Knowledge of Cluster information management tools, resources and approaches.
• Knowledge of another relevant UN language or local language.

Position Competencies
C004L3 - Commitment to Continuous Learning Level 3

C003L3 - Communication Level 3

C002L3 - Teamwork & Collaboration Level 3

C001L3 - Accountability Level 3

C005L3 - Client & Result Orientation Level 3

C006L3 - Organizational Awareness Level 3

M004L3 - Strategic Planning and Vision Level 3

M003L3 - Judgement and Decision Making Level 3

M002L3 - Managing Performance Level 3

M001L3 - Empowering and Building Trust Level 3

M005L3 - Leadership Level 3

M006L3 - Managing Resources Level 3

X001L3 - Analytical Thinking Level 3

X002L3 - Innovation and Creativity Level 3

X003L3 - Technological Awareness Level 3

X004L3 - Negotiation and Conflict Resolution Level 3

X009L3 - Change Capability and Adaptability Level 3

X006L3 - Policy Development & Research Level 3

X007L3 - Political Awareness Level 3

X008L3 - Stakeholder Management Level 3

X005L3 - Planning and Organizing Level 3

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Job ID: 13201

ORGANIZATIONAL CONTEXT
In response to the Nigerian Crisis, the cluster system was activated in August 2016 to ensure a coordinated response to the emergency humanitarian needs of internally displaced persons (IDPs). Recent major displacements triggered the declaration of L3-emergency in August 2016 to ensure effective response the emergency needs of IDPs. The total number of IDPs country-wide which has reached 1.8 million persons.

The incumbent is accountable for the Shelter/NFI/CCCM response to the IDP situation in Nigeria, covering the entire country. As such the position is part of the of the cluster system. Based with UNHCR, the Senior Coordinator will act on behalf of the Shelter/NFI/CCCM cluster, not only on behalf of UNHCR as an agency. S/he must ensure the inclusion of key humanitarian partners within the sector, respecting their mandates and programme priorities.

FUNCTIONAL STATEMENT
Accountability

• Shelter/NFI& CCCM emergency response operations in Nigeria are well coordinated and effectively implemented in support the Nigerian authorities at national and sub-national level.
• The Shelter/CCCM needs of populations of concern are met through timely, appropriate, and coordinated action by all cluster members.
• Effective coordination mechanisms and tools, including information management, are established and maintained with cluster members, government counterparts and donors, ensuring timely and effective needs assessment, appropriate planning, prioritization, implementation, reporting and evaluation.
• Where appropriate, these mechanisms build up and reinforce existing national coordination mechanisms and build capacity.
• Strategies and activities delivered by the Shelter/CCCM Cluster enjoy political and/or financial support by other clusters, government, donors and other partners through effective prioritization, advocacy and resource mobilization.
• UNHCR performs its Shelter/NFI & CCCM Cluster co-Lead Agency functions in a manner consistent with IASC standards and guidelines governing the Cluster Approach, in particular the IASC Generic Terms of Reference for Cluster Coordinators at the country level.

Responsibility

• Ensure that Shelter/NFI & CCCM responses build on local capacities, context specific strengths and national response capabilities.
• Ensure appropriate links with national and local authorities, State institutions, local civil society and other relevant actors (e.g. peacekeeping forces) and ensure appropriate coordination and information exchange with them.
• Involve all relevant partners in site needs assessment and analysis.
• Identify gaps - assess, verify, and map emerging assistance needs and protection issues conduct regular `gap analyses' based on verified needs.
• Develop 'exit'/transition strategy for communal settings (collective centres, camps, spontaneous sites, etc.).
• Develop/update agreed response strategies and action plans for the cluster and ensure that these are adequately reflected in overall country strategies.
• Ensure integration of agreed priority cross-cutting issues in sectoral needs assessment, analysis, planning, monitoring and response (e.g. age, diversity, environment, gender, HIV/AIDS and human rights); contribute to the development of appropriate strategies to address these issues; ensure gender sensitive programming and promote gender equality ensure that the needs, contributions and capacities of women and girls as well as men and boys are addressed.
• Ensure the CCCM Cluster maps out the operational requirements for a CCCM response; and identify and establish (where necessary) standards and guidelines that facilitate interoperability to ensure that activities are carried out.
• Adapt relevant policies and guidelines and technical standards to context of crisis.
• Ensure that cluster members are aware of relevant policy guidelines and technical standards.
• Ensure that responses are in line with existing policy guidance and technical standards and relevant government, human rights, and legal obligations.
• Ensure adequate monitoring mechanisms are in place to review impact of CCCM activities and progress against implementation plans.
• Ensure adequate reporting and effective information sharing amongst all partners including camp/collective centre managers, other sector leads, disaggregating data by age and gender.
• Map and track 'who is doing what, where, when'.
• Provide maps and matrices showing distribution densities and coverage by item, member and geographic area.
• Promote strategies to build up and strengthen confidence within communal settings and between displaced populations, surrounding and host communities.
• Organize affected population's participation in communal setting governance and community mobilization, with particular emphasis on women's decision-making role and on persons with specific needs (such as the elderly and disabled).
• Ensure transparent governance of communal settings and effective access to justice for residents that conforms to relevant human rights standards.
• With the assistance of the Humanitarian Coordinator, advocate for the mobilization of resources.
• In close coordination with the sector lead agency at the global level, assist the Humanitarian Coordinator in the establishment of a resource mobilization strategy vis-à-vis donors present in the country.
• Identify core advocacy concerns at the national level and contribute key messages to broader, multi-sectoral advocacy initiatives.
• Represent the interests of the cluster in discussions with the Humanitarian Coordinator on prioritization, resource mobilization and advocacy.
• Ensure appropriate coordination with all humanitarian partners (including national and international NGOs, the Red Cross/Red Crescent Movement, IOM and other international organizations), as well as with national authorities and local structures. Integrate assistance from global level clusters as needed.
• Ensure the establishment/maintenance of appropriate sectoral coordination mechanisms, including working groups at the national and sub-national level.
• Define the nature and extent of overlap and coordination between CCCM and other clusters particularly Shelter, Protection and WASH.

Authority

• Lead and oversee the coordination and management of Shelter/NFI & CCCM emergency response operations for IDPs at national and sub-national level.
• Approve reporting and information products on Shelter/NFI & CCCM operations.
• Enforce field compliance with Shelter/CCCM policies, standards and procedures.
• Represent the Shelter/NFI & CCCM Cluster in meetings with sectoral and external partners, authorities and other relevant interlocutors.
• Co-chair cluster meetings with the relevant Government counterpart as appropriate.
• Issue reports and make advocacy statements on behalf of the Shelter/NFI & CCCM Cluster.
• Upon consultations with Shelter/NFI & CCCM Cluster members, take final decision over format and frequency of meetings, designation of focal points and the establishment of a strategic advisory group, sub-groups/working groups and ad hoc/task-related bodies for specific issues.
• Initiate measures to ensure that Principles of Partnership are fully respected in managing coordination mechanisms.
• Implement decisions on indicators to measure impact and performance of Shelter/NFI & CCCM Cluster members.
• Negotiate with the Humanitarian Coordinator/Resident Coordinator, the Humanitarian Country Team and cluster members the prioritization and inclusion of project proposals and common funding criteria for inclusion in inter-agency funding appeals.
• Manage the team deployed or hired in country to coordinate the Shelter/NFI & CCCM Cluster.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED

• Advanced university degree in Law, Political Science, Economics, International Relations, Business Administration, Social Science or related fields.
• At least 10 year's relevant experience in different international organizations (e.g. UN agencies, INGOs, IOs, - Donors, Red Cross Red Crescent). Work experience in the Region would be an advantage.
• Excellent knowledge of the Humanitarian reform process and the role of the humanitarian community (UN System, Red Cross Red Crescent Movement, and NGO), preferably in Camp Coordination and Camp Management.
• Extensive knowledge of current humanitarian issues.
• Good knowledge of Shelter/CCCM and protection technical guidelines and standards.
• Excellent knowledge of English.

DESIRABLE QUALIFICATIONS & COMPETENCIES

• Training on Cluster Coordination (Shelter Cluster Coordination training or Coordination and Leadership training).
• Camp Management Training.
• UNHCR Coordination Learning Programme (CO-LEAD).
• UNHCR Management Learning Programme.
• UNHCR Tri-Cluster Knowledge and Coordination Skills Training.
• UNHCR Workshop on Emergency Management.
• Applied knowledge in UNHCR mandate, its policies and priorities in relation to IDPs and CCCM.
• Demonstrated expertise in program management and reporting requirements.
• Knowledge of another relevant UN language or local language.

Position Competencies
C004L3 - Commitment to Continuous Learning Level 3
C003L3 - Communication Level 3
C002L3 - Teamwork & Collaboration Level 3
C001L3 - Accountability Level 3
C005L3 - Client & Result Orientation Level 3
C006L3 - Organizational Awareness Level 3
M004L3 - Strategic Planning and Vision Level 3
M003L3 - Judgement and Decision Making Level 3
M002L3 - Managing Performance Level 3
M001L3 - Empowering and Building Trust Level 3
M005L3 - Leadership Level 3
M006L3 - Managing Resources Level 3
X001L3 - Analytical Thinking Level 3
X002L3 - Innovation and Creativity Level 3
X003L3 - Technological Awareness Level 3
X004L3 - Negotiation and Conflict Resolution Level 3
X009L3 - Change Capability and Adaptability Level 3
X006L3 - Policy Development & Research Level 3
X007L3 - Political Awareness Level 3
X008L3 - Stakeholder Management Level 3
X005L3 - Planning and Organizing Level 3

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Job ID: 13200

ORGANIZATIONAL CONTEXT
In response to the Nigerian Crisis, the cluster system was activated in August 2016 to ensure a coordinated response to the emergency humanitarian needs of internally displaced persons (IDPs). Recent major displacements triggered the declaration of L3-emergency on 23rd August 2016 to ensure effective response the emergency needs of IDPs. The total number of IDPs country-wide has reached 1.8 million persons.

In complex humanitarian emergencies where UNHCR is designated as the Protection Cluster Lead Agency, the incumbent of the position of Senior Protection Cluster Coordinator performs a dedicated coordination, strategy development and advocacy function. The Senior Protection Cluster Coordinator will work closely with and report to the Head of Sub-Office in Maiduguri, with technical oversight by the Deputy Representative (Protection) in Abuja. The UNHCR Protection Cluster Lead Agency functions, embodied in the role of Cluster Coordinator, are critical in ensuring UNHCR's leadership within a diverse protection community. The Cluster Coordinator is expected to discharge UNHCR's lead role in the Protection Cluster and to impartially represent the interests of the members of the Protection Cluster, including the provision of active support, as applicable, to the Sub-Working Groups (SWG). In the Maiduguri context, the Protection Cluster is led by the Government and co led by UNHCR. The same applies to the three SWGs under the cluster; Child Protection (Government as lead and UNICEF as co-lead), GBV (Government as lead and UNFPA as co-lead) and HLP (Government as lead and NRC/UNHCR as co leads). As a result, the Cluster Coordinator leads a multi dynamic inter-agency and government team in an environment that requires high standards of accountability and demonstrable leadership, coordination, negotiation and conflict resolution skills, and in which the principles of partnership and collaboration are essential.

The Cluster Coordinator will represent the Protection Cluster and its member in all Inter-Cluster Coordination mechanisms. S/he advocates for protection mainstreaming in the humanitarian response, ensures the application of community and rights based approach in cluster activities, and spearheads the integration of cross-cutting issues into the work of the Protection Cluster with an age, gender and diversity focus.

H/she within the capacity as a Cluster Coordinator will work closely with and/or directly supervise a multi-functional UNHCR Protection Cluster Support team, including, but not limited to, the areas of information management, needs assessment, profiling, registration, reporting and advocacy.

The Coordinator will be stationed in Maiduguri with regular travel to other field locations in the North East of Nigeria. Supervision and oversight of other Cluster Coordinators in key locations in the North East is likely. In collaboration with other clusters, agencies, local and national authorities and in line with international principles, the Coordinator will undertake the below duties.

FUNCTIONAL STATEMENT
Accountability (key results that will be achieved)

• The protection needs of populations of concern are met through timely and coordinated action by all cluster members.
• The protection of populations of concern is maximized through research, advocacy and effective consultative and feedback mechanisms.
• Effective coordination mechanisms and tools, including information management, are established and maintained with cluster members, government counterparts and donors, ensuring timely and effective needs assessment, planning, prioritization, implementation, reporting and evaluation.
• Strategies and activities delivered by the Protection Cluster enjoy political and/or financial support by other clusters, government, donors and other partners through effective prioritization, advocacy and resource mobilization.

Responsibility (process and functions undertaken to achieve results)

• Ensure that the protection response is driven by a Protection Cluster strategy developed in a consultative process with external partners and is integrated into the Humanitarian Country Team's common humanitarian action plan.
• In coordination with the Government, convene and facilitate meetings in line with the Principles of Partnership, ensuring that cluster meetings are consultative and results-oriented.
• Ensure coordination with government counterparts and other relevant authorities.
• Lead the design of transition strategies for the Protection Cluster: facilitate the development of a strategy for the cluster ensuring proper linkages with disaster risk reduction, relief, and recovery and development efforts.
• Ensure the IDP protection strategy is integrated into the UN Country Operations Plan, the UN Development and Assistance Framework (UNDAF) and in respect of UNHCR's mandate, the Humanitarian Country Team's common humanitarian action plan where applicable.
• Coordinate protection related programming among partners responding to IDP emergency in Nigeria.
• Ensure the Protection Cluster strategy has an effective information management component to provide disaggregated data on populations of concern and their problems; and researches, collects and disseminates relevant protection information and good practices to enhance protection delivery.
• Chair strategic or operational Protection Cluster meetings in applicable operations and represent the protection sector/cluster in inter-agency mechanisms.
• Issue advocacy statements on behalf of the Protection Cluster in applicable operations.
• Lead, coordinate and conduct within the Protection Cluster or at Inter-Cluster level protection needs assessments, including participatory assessments of all affected populations.
• Provide strategic direction to development of common funding criteria, resource mobilisation and prioritization within the Protection Cluster for inclusion in Consolidated Appeals and pooled funds processes.
• Establish mechanisms for accountable and transparent financial resource allocation within the cluster.
• Ensure adherence to IASC standard operating procedures for IDP profiling.
• Coordinate the integration of cross-cutting issues in the work of the Protection Cluster, including any work developed by sub-clusters or working groups.
• Ensure adherence of Protection Cluster activities to Guidelines on Age, Gender and Diversity Mainstreaming.
• Through Cluster-wide consultative processes, provide input into the development of global protection policy and standards led by the Global Protection Cluster.
• Facilitate reporting and information sharing within the Protection Cluster and at the inter-cluster level.
• Ensure that the Protection Cluster has a functional information management strategy and mechanism.
• Ensure that the Protection Cluster produces regular updates and briefing notes on the protection concerns in the affected population, response activities, challenges and recommendations.
• Ensure the Protection Cluster strategy has an effective information management component to provide disaggregated data on populations of concern and their problems; and researches, collects and disseminates relevant protection information and good practices to enhance protection delivery.
• Chair strategic or operational Protection Cluster meetings in applicable operations and represent the protection sector/cluster in inter-agency mechanisms.
• Identify core advocacy concerns for the Protection Cluster through a consultative process: develop joint cluster/ inter-cluster initiatives to ensure regular and consistent advocacy.
• Ensure a consistent interpretation and application of international law and related UNHCR and IASC legal standards and protection policies.
• Ensure the Protection Cluster's adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team support local interventions when violations of international protection standards and principles occur.
• Promote and strengthen national legislation relevant to internal displacement and durable solutions.

Authority (decisions made in executing responsibilities and to achieve results)

• Co-chair cluster meetings and represent the Protection Cluster in meetings with sectoral and external partners, authorities and other relevant interlocutors.
• Issue reports and make advocacy statements on behalf of the Protection Cluster.
• Make decision over format and frequency of meetings, designation of focal points and the establishment of sub-groups/working groups and ad hoc/task-related bodies for specific issues.
• Negotiate with the Humanitarian Coordinator/Resident Coordinator, the Humanitarian Country Team and cluster members the prioritization and inclusion of project proposals and common funding criteria for inclusion in inter-agency funding appeals.
• Allocate financial and other resources within the Protection Cluster, when required, such as with regard to Central Emergency Response Fund (CERF) or Common Humanitarian Funds (CHF).

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED

• University degree, preferably in Law or Human Rights, International Relations or related protection oriented discipline.
• Minimum 10 years (with MA degree) or 12 years (with BA degree) of relevant job experience preferably in working with Protection Cluster, IDP Operation or Country Operations applying the Cluster Approach.
• Excellent knowledge of English and another relevant UN language.

DESIRABLE QUALIFICATIONS & COMPETENCIES

• Coordination Learning Programme.
• Management Learning Programme .
• Tri-Cluster Knowledge and Coordination Skills Training.
• Protection Learning Programme .
• Training on Protection in Natural Disaster Situations.
• Workshop on Emergency Management.

Position Competencies
M002L3 - Managing Performance Level 3
M001L3 - Empowering and Building Trust Level 3
M006L3 - Managing Resources Level 3
M005L3 - Leadership Level 3
M004L3 - Strategic Planning and Vision Level 3
M003L3 - Judgement and Decision Making Level 3
X007L3 - Political Awareness Level 3
X008L3 - Stakeholder Management Level 3
X006L3 - Policy Development & Research Level 3
X005L3 - Planning and Organizing Level 3
X004L3 - Negotiation and Conflict Resolution Level 3
X003L3 - Technological Awareness Level 3
X009L3 - Change Capability and Adaptability Level 3
X001L3 - Analytical Thinking Level 3
X002L3 - Innovation and Creativity Level 3

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Job ID: 13202

ORGANIZATIONAL CONTEXT
The position of Cluster Coordination Officer (Shelter/Technical) performs a technical support role in support of the 6 core functions of the merged Cluster. The incumbent reports directly to the Senior Shelter Cluster Coordinator who leads and manages the Cluster coordination team.

The Cluster Coordination Officer (Shelter/Technical) is expected to support the discharge of UNHCR's lead role in the Shelter/NFI/CCCM Cluster and to impartially represent the interests of the members of the technical working group and ensure appropriate cross-sectoral coordination with other related clusters such as WASH, Protection (HLP) Early Recovery and others.

The incumbent leads an inter-agency group of technical experts in an environment that requires high standards of accountability, leadership, coordination, and negotiation skills, and in which the principles of partnership and collaboration are essential.

The Cluster Coordination Officer (Shelter/Technical) works closely with and/or is part of a multi-functional UNHCR Shelter/NFI/CCCM Cluster Support team, including, but not limited to, the areas of Camp Management & Camp Coordination (CCCM), Information Management, Needs Assessment, Cash based interventions etc.

The Cluster Coordination Officer (Shelter/Technical) will collaborate with the UNHCR Shelter staff. It is expected that the incumbent will undertake regular visits to the field to provide support to Sub State and Sub National Clusters.

FUNCTIONAL STATEMENT
Accountability

• Relationships established with key Technical advisers, program staff, relevant Ministries and local authorities, within the Shelter/NFI/CCCM Cluster partners, respecting their respective mandates and programme priorities.
• Oversight of compliance of Shelter/NFI/CCCM Cluster partner programmes with agreed technical guidelines provided, and integration of cross cutting priorities like age, gender, environment ensured.
• Shelter/NFI/CCCM Cluster partner responses are in line with existing international, national and IASC policy guidelines, technical standards, and relevant Government obligations in terms of urban zoning, building code compliance, and environmental considerations.
• A common strategy within the Shelter/NFI/CCCM Cluster for capacity building and training is developed and implemented.

Responsibility

• Identify and build relationships with key technical advisers and programme staff within the Shelter/NFI/CCCM Cluster partners, respecting their respective mandates and programme priorities.
• Identify and build relationships with other key partners, including relevant national authorities, local authorities, national academic institutions (planning, statistics, engineering, architecture).
• Identify and build cooperative relationships with relevant Clusters, particularly Health, WASH, Protection and Early Recovery Clusters.
• Provide oversight of compliance of Cluster partner programmes with agreed technical guidelines, and advise the Cluster Coordinator accordingly.
• Work with Governmental authorities and other partners to ensure application of consistent needs and gap assessment methodologies.
• Maintain an overview of market prices, quantity, and quality of building materials and other shelter-related non-food items available in the country.
• Ensure the establishment and proper working of ad-hoc Technical Working Group coordination mechanisms, including at the Sub-state and sub national level as requested by the Cluster Coordinator.
• Promote inclusion of all stakeholders in the Shelter/NFI/CCCM Cluster by creating an enabling environment for their participation in Technical Working Groups.
• Ensure an appropriate distribution of responsibilities within the Technical Working Groups, with clearly defined focal points for specific issues as required.
• Ensure that Technical Working Group partners work collectively in a spirit of mutual cooperation and through consensual decision-making, ensuring complementarity of various stakeholders' actions as far as possible.
• As soon as appropriate, initiate preparatory work for the recovery phase and the handover of technical competencies to the Early Recovery Cluster and national authorities.
• Ensure that Shelter/NFI/CCCM Cluster partner responses are in line with existing international, national and IASC policy guidelines, technical standards, and relevant Government obligations in terms of urban zoning, building code compliance, and the Environment.
• Promote use of participatory mechanisms for monitoring of shelter programmes and outcomes.
• Ensure the tracking of performance and humanitarian outcomes using benchmarks, indicators, and data (disaggregated by age and gender) as agreed through Cluster mechanisms.
• Promote and support training of humanitarian personnel and capacity building of humanitarian partners.
• Support efforts to strengthen the capacity of the national authorities and civil society.
• Support the development and implementation of a common strategy within the Emergency Shelter Cluster for capacity building and training.

Authority

• Represent the Shelter/NFI/CCCM Cluster in technical meetings with sectoral and external partners and experts, authorities and other relevant interlocutors.
• Co-chair Technical Working Group meetings with the relevant Government counterpart as appropriate ensuring that technical decisions/recommendations are made as appropriate.
• Upon consultations with Cluster members, take final decision over format and frequency of meetings, designation of focal points and the establishment of Technical Working Groups and ad hoc/task-related bodies for specific issues.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED

• University degree preferably in shelter-related sciences (e.g. civil or architecture engineering)
• At least 8 years (6 years with advanced university degree) of relevant experience in different international organizations (e.g. UN agencies, INGOs, IOs, Donors, Red Cross Red Crescent). Work experience in the Region would be an advantage.
• Excellent leadership, coordination, and representation skills. Strong negotiation and interpersonal skills. Excellent knowledge of the Humanitarian reform process and the role of the humanitarian community (UN System, Red Cross Red Crescent Movement, and NGO), preferably in shelter.
• Previous exposure to humanitarian coordination mechanisms, ideally exposure to the cluster approach, preferably both at global policy and field level.
• Extensive knowledge of current humanitarian issues.
• Good knowledge of shelter-related technical guidelines and standards.
• Excellent knowledge of English.

DESIRABLE QUALIFICATIONS & COMPETENCIES

• Training on Cluster Coordination (Shelter Cluster Coordination training or Coordination and Leadership training)
• UNHCR Coordination Learning Programme.
• CCCM Training.
• UNHCR Management Learning Programme.
• UNHCR Tri-Cluster Knowledge and Coordination Skills Training.
• UNHCR Workshop on Emergency Management.
• Applied knowledge in UNHCR's protection mandate, its policies and priorities in relation to IDPs, shelter/NFI and CCCM.
• UNHCR Protection Learning Programme.
• Demonstrated expertise in program management and reporting requirements.
• Knowledge of Cluster information management tools, resources and approaches.
• Knowledge of another relevant UN language or local language.

Position Competencies
C004L3 - Commitment to Continuous Learning Level 3
C003L3 - Communication Level 3
C002L3 - Teamwork & Collaboration Level 3
C001L3 - Accountability Level 3
C005L3 - Client & Result Orientation Level 3
C006L3 - Organizational Awareness Level 3
M004L3 - Strategic Planning and Vision Level 3
M003L3 - Judgement and Decision Making Level 3
M002L3 - Managing Performance Level 3
M001L3 - Empowering and Building Trust Level 3
M005L3 - Leadership Level 3
M006L3 - Managing Resources Level 3
X001L3 - Analytical Thinking Level 3
X002L3 - Innovation and Creativity Level 3
X003L3 - Technological Awareness Level 3
X004L3 - Negotiation and Conflict Resolution Level 3
X009L3 - Change Capability and Adaptability Level 3
X006L3 - Policy Development & Research Level 3
X007L3 - Political Awareness Level 3
X008L3 - Stakeholder Management Level 3
X005L3 - Planning and Organizing Level 3

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Job ID: 13204

ORGANIZATIONAL CONTEXT
The position of Cluster Coordination Officer (CCCM (Camp Management & Camp Coordination)/Shelter) performs a technical support role in support of the 6 core functions of the merged Cluster. The incumbent reports directly to the Senior Shelter Cluster Coordinator who leads and manages the Cluster coordination team.

The incumbent is expected to support the discharge of UNHCR's lead role in the Shelter/NFI/CCCM Cluster and to impartially represent the interests of the members of the technical working group and ensure appropriate cross-sectoral coordination with other related clusters such as WASH, Protection (HLP) Early Recovery and others.

The Cluster Coordination Officer (CCCM/Shelter) leads an inter-agency group of technical experts in an environment that requires high standards of accountability, leadership, coordination, and negotiation skills, and in which the principles of partnership and collaboration are essential.

The incumbent works closely with and/or is part of a multi-functional UNHCR Shelter/NFI/CCCM Cluster Support team, including, but not limited to, the areas of Information Management, Needs Assessment, Cash Based Interventions etc.

The Cluster Coordination Officer (CCCM/Shelter) will collaborate with the UNHCR Shelter staff. It is expected that the incumbent will undertake regular visits to the field to provide support to Sub State and Sub National Clusters.

FUNCTIONAL STATEMENT
Accountability

• The shelter/NFI/CCCM needs of populations of concern are met through timely, appropriate, and coordinated action by all cluster member.
• Effective coordination mechanisms and tools, including information management, are established and maintained with Cluster members, government counterparts and donors, ensuring timely and effective needs assessment, appropriate planning, prioritization, implementation, reporting and evaluation.
• Where appropriate, these mechanisms build up and reinforce existing national coordination mechanisms and build capacity.
• UNHCR performs its Emergency Shelter Cluster and CCCM Cluster co-Lead Agency functions in a manner consistent with IASC standards and guidelines governing the Cluster Approach, in particular the IASC Generic Terms of Reference for Cluster Coordinators at the country level and the IASC Reference Module for Cluster Coordination at the Country Level.

Responsibility

• Support the development of shelter and CCCM strategies in a consultative process with Cluster partners including the local and national government and ensure that the shelter/CCCM response is driven by this strategy.
• Collaborate in ensuring that these strategies are integrated into the Humanitarian Country Team's common humanitarian action plan.
• Provide coordination services, including meetings, in line with the Principles of Partnership, ensuring that cluster coordination is inclusive, consultative and results-oriented.
• Support coordination with government counterparts and other relevant authorities.
• Contribute to the contingency planning and emergency preparedness measures are updated and developed.
• Support the update as appropriate the shelter and CCCM strategies: ensure proper linkages with disaster risk reduction, relief, and early recovery and development efforts. Ensure that appropriate transitional measures are in place for handing over to recovery and development actors.
• Promote that issues related to housing land and property (HLP) rights are appropriately taken into consideration in the Strategy. Establish a link with the HLP Area of Responsibility of the Global Protection Cluster for these issues. Promote the establishment and maintenance of the cluster structure including the cluster core documents as defined by the Global Shelter and Global CCCM Clusters: including Strategy, Technical Standards, and Factsheet.
• Support, coordinate and conduct within the Shelter/NFI//CCCM Cluster or at Inter-Cluster/Sector level shelter and CCCM needs assessments, including participatory assessments.
• Promote that the Shelter/NFI/CCCM Cluster covers all identified shelter and multi-sectorial CCCM needs of the affected population and not only those relating to the specific mandate of individual members of the Cluster.
• Provide transparent strategic direction to the development of common funding criteria, resource mobilisation and prioritization within the merged Cluster for inclusion in Consolidated Appeals and pooled funds processes.
• Support the establishment of mechanisms for accountable and transparent financial resource allocation within the cluster.
• Coordinate the delivery of shelter/CCCM training activities for Shelter/NFI/CCCM Cluster members, other local partners, and relevant authorities.
• Coordinate initiatives to build the shelter and CCCM capacity of the national and local government, partners and civil society.
• Promote that the shelter, NFI and CCCM response is informed by appropriate relevant Technical Standards including among others Sphere, and good practice.
• Promote appropriate collaboration with response-related clusters or sectors of Early Recovery, Education, Health, Logistics, Protection and WASH in the work of the Shelter/NFI/CCCM Cluster.
• Coordinate the integration of cross-cutting issues in the work of the Cluster, including age, gender, environment, diversity.
• Through Cluster-wide consultative processes, provide input into the development of global shelter and global CCCM policies and standards led by the Global Shelter and Global CCCM Clusters.
• Provide the necessary support so that the Shelter/NFI/CCCM Cluster has a functional information management strategy and mechanism to report and share information within the Cluster, with the other clusters, with the government, with the overall humanitarian community including donors, with UNHCR internal mechanisms, and with the Global Shelter and Global CCCM Clusters.
• Ensure that the Cluster produces analytical shelter reports, including the Factsheet; Promote that information collected on affected populations is disaggregated by sex and age.
• Ensure that the Cluster maintains an updated website and produces regular updates on the shelter/NFI/CCCM concerns of the affected population, the response by the shelter/NFI and CCCM actors, the gaps, challenges and recommendations.
• Promote monitoring and evaluation of the impact of operations carried out by Cluster members and the performance of the coordination team.
• Appraise the performance of any directly supervised personnel of the Cluster coordination team.
• Support the identification of core advocacy concerns for the Shelter/NFI/CCCM Cluster through a consultative process: develop joint cluster/inter-cluster initiatives to ensure regular and consistent advocacy.
• Support a consistent interpretation and application of international law and related UNHCR and IASC legal standards and policies for the adequate provision of shelter, NFI and CCCM.
• Ensure the Cluster's adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team.

Authority

• Represent the Shelter/CCCM Cluster in meetings with sectoral and external partners, authorities and other relevant interlocutors.
• Co-chair Cluster meetings with the relevant Government counterpart as appropriate.
• Issue reports and make advocacy statements on behalf of the Shelter/NFI/CCCM Cluster.
• Upon consultations with Cluster members, take final decision over format and frequency of meetings, designation of focal points and the establishment of a strategic advisory group, sub-national clusters, Technical Working Groups and ad hoc/task-related bodies for specific issues.
• Implement decisions on indicators to measure impact and performance of Cluster members.
• Negotiate with the Humanitarian Coordinator/Resident Coordinator, the Humanitarian Country Team and Cluster members the prioritization and inclusion of project proposals and common funding criteria for inclusion in inter-agency funding appeals.
• Direct transparent and accountable financial and other resource allocation within the Shelter/NFI/CCCM Cluster, when required.

ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED

• University degree preferably in shelter-related sciences (e.g. Civil or Architecture Engineering)
• At least 8 years (6 years with advanced university degree) of relevant experience in different international organizations (e.g. UN agencies, INGOs, IOs, Donors, Red Cross Red Crescent). Work experience in the Region would be an advantage.
• Excellent leadership, coordination, and representation skills. Strong negotiation and interpersonal skills. Excellent knowledge of the Humanitarian reform process and the role of the humanitarian community (UN System, Red Cross Red Crescent Movement, and NGO), preferably in shelter, NFI and CCCM.
• Previous exposure to humanitarian coordination mechanisms, ideally exposure to the cluster approach, preferably both at global policy and field level.
• Extensive knowledge of current humanitarian issues.
• Good knowledge of shelter, NFI and CCCM-related technical guidelines and standards.
• Excellent knowledge of English.

DESIRABLE QUALIFICATIONS & COMPETENCIES

• Training on Cluster Coordination (Shelter Cluster Coordination training or Coordination and Leadership training)
• UNHCR Coordination Learning Programme.
• CCCM Training.
• UNHCR Management Learning Programme.
• UNHCR Tri-Cluster Knowledge and Coordination Skills Training.
• UNHCR Workshop on Emergency Management.
• Applied knowledge in UNHCR's protection mandate, its policies and priorities in relation to IDPs, shelter/NFI and CCCM.
• UNHCR Protection Learning Programme.
• Demonstrated expertise in program management and reporting requirements.
• Knowledge of Cluster information management tools, resources and approaches.
• Knowledge of another relevant UN language or local language.

Position Competencies
C004L3 - Commitment to Continuous Learning Level 3
C003L3 - Communication Level 3
C002L3 - Teamwork & Collaboration Level 3
C001L3 - Accountability Level 3
C005L3 - Client & Result Orientation Level 3
C006L3 - Organizational Awareness Level 3
M004L3 - Strategic Planning and Vision Level 3
M003L3 - Judgement and Decision Making Level 3
M002L3 - Managing Performance Level 3
M001L3 - Empowering and Building Trust Level 3
M005L3 - Leadership Level 3
M006L3 - Managing Resources Level 3
X001L3 - Analytical Thinking Level 3
X002L3 - Innovation and Creativity Level 3
X003L3 - Technological Awareness Level 3
X004L3 - Negotiation and Conflict Resolution Level 3
X009L3 - Change Capability and Adaptability Level 3
X006L3 - Policy Development & Research Level 3
X007L3 - Political Awareness Level 3
X008L3 - Stakeholder Management Level 3
X005L3 - Planning and Organizing Level 3