• Latest Job Opportunities at Ericsson

  • Posted on: 20 October, 2016 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at Ericsson
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  • Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

    We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

    We are recruiting to fill the positions of:

    Managed Services Operations Assurance SME

     

    Req ID: 143171

     Job Summary

    • This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.
    • This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

    Responsibilities & Tasks

    • Daily Customer Complaints.
    • H/W maintenance Preventive maintenance.
    • End to end issue handling and coordination with GSC.
    • System Administration.
    • Customer Handling.

    Technical Competences:

    • ECW/EWP Experience.
    • Unix/Linux Knowledge.
    • Java/shell scripting.
    • Knowledge of Oracle/PL/SQL.
    • F5/VMware/VSphere.
    • Ericsson Charging System Knowledge.
    • Working knowledge of different H/W components link HP Servers/EMC/F5 etc.

    Position Qualifications Core Competences:

    • Knowledge of Managed Service Telecom Operations Practice
    • Presentation & Communication Skills
    • Knowledge sharing
    • Problem Solving and strategic thinking
    • Ericsson Knowledge
    • Language Skills
    • Delivering Results & Meeting Customer Expectations
    • Analyzing
    • Working with People
    • Creating & Innovating
    • Applying Expertise and Technology

    Minimum Qualifications & Experience Requirements

    • Minimum 5 to 10 years of IT/Telecom experience.
    • B.Tech/B.E/MCA.

    Preferred Qualifications & Experience Requirements:

    • Problem solving and trouble shooting skills
    • Good communication skills
    • Cost Awareness
    • Social skills and awareness

    Managed Services Operations Assurance Head

     

    Req ID: 143160

    Job Summary

    • This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.
    • This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
    • This role is responsible for ensuring SLA/WLA are in place and is also responsible to manage the financials for the assigned countries.

    Responsibilities & Tasks

    • Daily Customer Complaints.
    • H/W maintenance Preventive maintenance.
    • End to end issue handling and coordination with GSC.
    • System Administration.
    • Customer Handling.

    Technical Competences:

    • ECW/EWP Experience.
    • Unix/Linux Knowledge.
    • Java/shell scripting.
    • Knowledge of Oracle/PL/SQL.
    • F5/VMware/VSphere.
    • Ericsson Charging System Knowledge.
    • Working knowledge of different H/W components link HP Servers/EMC/F5 etc.

    Position Qualifications Core Competences:

    • Knowledge of Managed Service Telecom Operations Practice
    • Presentation & Communication Skills
    • Knowledge sharing
    • Problem Solving and strategic thinking
    • Ericsson Knowledge
    • Language Skills
    • Delivering Results & Meeting Customer Expectations
    • Analyzing
    • Working with People
    • Creating & Innovating
    • Applying Expertise and Technology

    Minimum Qualifications & Experience Requirements

    • Minimum 5 to 10 years of IT/Telecom experience.
    • B.Tech/B.E/MCA.

    Preferred Qualifications & Experience Requirements:

    • Problem solving and trouble shooting skills
    • Good communication skills
    • Cost Awareness

    Method of Application

    Use the link(s) below to apply on company website.

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