Latest Career Opportunities at Cummins Inc.

Description

• Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.
• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Escalates unresolved issues to product specialists or supervisor.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional sales and service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications
Skills

Skill Level A

Level II Technician plus:

• Ability to train Service Personnel to develop their diagnostic skills
• Able to identify opportunities for work process improvements and recommend appropriate action
• Able to develop and maintain productive working relationships
• Ability to prepare reports providing feedback on service interventions
• Able to understand and follow the Technical Support Request ((TSR) process

Skill Level B
Skill Level A plus:

• Ability to identify and resolve engine system failures relating to and impacted by component failure
• Ability to guide / coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issues
• Can resolve complex technical problems
• Education, Licenses, Certifications
• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution

• Locally valid driving permit

Experience

• Significant field service work experience
• Expert level knowledge of and/or experience with engine products
• Customer service experience
• Experience providing technical advice and coaching to more junior technicians (preferred)

Job SERVICE
Primary Location Nigeria-Federal Capital Territory-Abuja-Nigeria, Abuja, DBU Industrial Area 1
Primary Location Nigeria-Lagos-Lagos-Island-Nigeria, Lagos, PGBU

Job Type Shop

Recruitment Job Type Technician

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Description

• Manages customer relationships to achieve sales goals and executing sales plans within an assigned sales territory or account.
• Sells company products and services by developing new prospects and accounts.
• Achieves sales targets and ensures customer satisfaction.
• Develops relationships to generate customer goodwill and loyalty.
• Conducts negotiations according to company guidelines.
• Identifies, researches, and contacts prospective customers and builds positive relationships that will generate future sales and repeat business.
• Responds to customer concerns about the company and its products.
• Provides leadership and mentoring to less experienced sales representatives.
• Drives utilization of Cummins tools and processes (i.e. Customer Relationship Management, Customer focus Six Sigma).

Qualifications
Skills

Focus On Customer Needs - Able to leverage network of customer contacts to attain customer specific information that will provide useful in making informed business decisions and increase understanding of customer needs.

Account Planning - Is able to develop strategies to grow business, formulate marketing plans, identify support needs and measure progress. Understands what strategies need to be put in place to strengthen customer relationships. Uses the Customer Market Profitability tools (such as OEM Supply Agreement CORP 04-05-00-00) that support account planning as well as customer loyalty NPS tools and process.

Sales Calls - Able to formulate sales call plans, conduct calls according to plans, gather information and negotiate terms of sale. Able to coach others.

Manage Customer Relationships - Manages customer interactions and relationships to maximize sales opportunities. Utilizes appointment and customer contact management software. Able to coach others to develop effective contact management habits. Consistently demonstrates ability to establish rapport, meet commitments, and develop effective working relationships with customers.

Sales Negotiations - Able to identify negotiating tactics used by customers and how to manage them. Familiar with Customer Market Profitability tools (such as OEM Supply Agreement CORP 04-05-00-00) that can be utilized during negotiations. Can recognize the balance of power within a negotiation and has the skills to alter that balance. Drives toward collaborative relationships (i.e. win/win relationships).

Education, Licenses, Certifications

College, university, or equivalent degree in marketing, sales or a related subject or equivalent industry experience required.

Experience

Intermediate level of relevant work experience required.

Job SALES
Primary Location Nigeria-Lagos-Lagos-Island-Nigeria, Lagos, DBU Akoka
Job Type Experienced - Professional / Office
Recruitment Job Type Professional - Experienced

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Description

• Completes troubleshooting, repairs and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians
• Applies documented procedures and policies to perform diagnostics and complex repairs
• Performs preventative maintenance based on assessment of engine
• Completes required documentation, such as work completed documents, time sheets, warranty claims and quality forms, via handwritten or business system input screens
• Completes training in line with skill and business requirements
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc
• Maintains work area and tools for cleanliness and proper operation
• Adheres to and ensures adherence of more junior technicians to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor                                                      Qualifications

           Skills

Skill Level A
Level II Technician plus:

• Ability to train Service Personnel to develop their diagnostic skills
• Able to identify opportunities for work process improvements and recommend appropriate action
• Able to develop and maintain productive working relationships
• Ability to prepare reports providing feedback on service interventions

Skill Level B
Skill Level A plus:

• Ability to identify and resolve engine system failures relating to and impacted by component failure
• Ability to guide / coach other service technicians through complex service interventions and diagnostic issues
• Can resolve complex technical problems
• Ability to identify and up sell further service and repair opportunities.

Education, Licenses, Certifications

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit (Preferred)

Experience

• Advanced level knowledge of and/or experience with engine products
• Experience providing technical advice and coaching to more junior technicians (preferred)

Job SERVICE
Primary Location Nigeria-Lagos-Lagos-Island-Nigeria, Lagos, PGBU

Job Type Shop

Recruitment Job Type Technician