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  • Graduate Vacancy at Dragnet Nigeria

  • Posted on: 29 August, 2016 Deadline: Not Specified
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    A 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding and Relocation and Removal services is currently looking to engage a young Graduate Relationship Officer for its Relationship Management Unit.

    Relationship Officer



    • Develop close relationships with Customers, Vendors and manage clients
    • Grow the individual client business through continuous interaction and persuasion
    • Serve as the escalation point on Customs related matters/queries and ensure prompt resolution
    • Proffer solutions to escalated customer service issues
    • Attend regular scheduled meetings with clients to discuss service improvement strategies and documentation
    • Responsible for negotiation of suitable clearing rates with new clients
    • Ensure agreed rates, terms and credit days are maintained in clients transactions
    • Play an active role in developing new service plan to fit customer requirements
    • Monitor client satisfaction through customer experience measurement
    • Working with Credit controller to ensure accurate invoicing of clients with adherence to contract and payment terms.
    • Updating clients on status as well as delivery schedule of a shipment
    • Perform customer research and profiling to identify and captialize on unmet market needs
    • Ensure adequate file estimation, customer billing, resolution  of invoicing issues and invoice approvals
    • Ensure accurate weekly activity reports on job progress are sent to Customers
    • Executing vendor- efficiency customer surveys and analyzing results

    Skills Requirements

    • Clear verbal and written Communication skills
    • Time Mangement skills
    • Management of personal emotions
    • Ability to listen closely to Customers
    • Strong customer focus
    • Persuasion skills
    • Ability to handle surprises and manage situations calmly

    Other Requirements

    • Minimum of  2 years’ experience in a similar role
    • Experience working with a logistics clearing and forwarding company and knowledge of import Shipping documentation and Client Account Management will be an added advantage.
    • Competence in Microsoft office products, most especially Excel is a must.
    • Salary expectations are from N 75,000- N 100, 000

    Method of Application

    Interested and qualified? Go to Dragnet Nigeria career website on to apply

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