You are on MyJobMag Nigeria. Go to MyJobMag Nigeria instead.
  • Job in a Leading Customer Experience Company via Divitiae Limited

  • Posted on: 5 May, 2016 Deadline: 20 May, 2016
  • View Jobs in Consulting View All Jobs at Divitiae Limited
  • Subscribe to free job alerts
  • Divitiae Limited, on behalf of a leading Customer Experience Company (the Hiring Company), is looking for a strategy consultant with proven consulting experience who will head the Hiring Company's Customer Experience Advisory unit.

    Head, Customer Experience Advisory

     

    Job Description
    The role is a senior leadership one, reporting to the Managing Director. As a member of the Leadership team, the areas of focus are:

    • Provision of insightful and strategic thought leadership, industry experience, analysis and expert advice to clients on superior and revenue enhancing customer experience strategies
    • Efficiency of implemented solutions
    • Growth and effective management of the Customer Experience Advisory Business

    Financial Dimension:

    • Revenue growth and cost efficiency

    Relationship Dimension:

    • Develop new and manage existing business relationships
    • Manage a team of analysts
    • Collaborate with other unit heads on Projects
    • Leadership Dimension:
    • Shape and drive the Hiring Company’s Business Strategy
    • Membership of the Hiring Company’s Management Committee
    • Attendance at Board Meetings
    • People Leadership

    Key Responsibilities
    1.) Client Engagement and Management:

    • Win new businesses
    • Initiate and drive initial meetings with the Client’s management team to establish the requirements of the advisory project, define project standards, goals, budgets and deadlines
    • Preserve existing and grow new client relationships

    2.) Provide the strategic thinking for and lead the delivery of excellent Customer Experience Advisory to clients:

    • Understand the Client’s strategic objectives
    • Conduct an audit of client’s current strategy in order to clarify and define strategic and operational problems
    • Collect, analyse and interpret data and assess the pros and cons of possible strategic options in service of actualising client’s objectives
    • Recommend strategic options to the client and facilitate the selection of the optimal solution
    • Prepare a strategic plan for the optimal solution
    • Collaborate with other unit heads to implement the agreed solution
    • Develop change management approaches that will facilitate the effective implementation of desired transformation in the client organisation
    • Monitor and measure efficacy of implemented solutions

    3.) Create Industry Specific Insight:

    • Conduct objective research on industry specific market trends, competitors, product demands etc. that will allow clients/users make informed industry specific decisions

    4.) Project management: create and institutionalise an efficient project management and reporting system to ensure service quality and compliance with objectives, budget, deadlines, client and regulatory requirements

    5.) People Leadership:

    • Organise and manage project team members to ensure tasks and responsibilities are delivered according to predefined quality standards and in a timely manner
    • Coach and develop the Advisory team

    Qualifications, Experience and Attributes

    • First degree; a post graduate degree is an additional advantage
    • Very good track record of project delivery and growth in a renowned Consulting firm
    • Strong business and commercial awareness
    • Very good numerical skills
    • Strong analytical and problem solving skills
    • Very good interpersonal skills
    • Excellent written and verbal communication skills
    • Excellent people leadership skills
    • Very good organisational skills
    • Proficient in the use of Microsoft office packages
    • A proven track record of establishing and maintaining strong relationships with clients
    • Excellent presentation and reporting skills
    • Aggressive self-developer
    • Pro-active, focused, self-motivated and initiative driven
    • Entrepreneurial and resourceful
    • Collaborative
    • Flexible working options are available.

    Method of Application

    Applicants should send their CV's & application letter to recruitment@divitiae-ng.com quoting reference number: HCEA001 in the 'Subject Field'.

    Have you ever needed salary data to make informed career decisions? Introducing Salaryscale.ng, a platform that crowdsources salary data in Nigeria and we will love your input. Join SalaryScale.
  • ❮ Back to All Jobs
  • Know more about Divitiae LimitedSimilar Jobs
  • Search for jobs by keyword
  • Sales Manager at Sahel Capital Partners & Advisory Limited
  • enior Consultant at Nextzon Business Services Limited
  • Technicians at Afordonz Limited
  • General Manager at an NGO - Human Capacity Development Consultants (HCDC) Limited
  • Manager - Payment Processing & Domestic Order Execution at 25th And Staffing
  • Finance Roles at Nubart & Associates
  • Call Centre/Customer Service Agent at Transquisite Consulting
  • Digital Community Executive at REDOT
  • Filter Jobs
  • State | Search by region instead
    Field

    Industry

    Education

    Experience


    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
 
 
Send your application through

Yahoomail Gmail Hotmail