• Job Vacancy at Tros Technologies

  • Posted on: 29 April, 2016 Deadline: Not Specified
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  • Tros Technologies offers IT consultancy and services such as software development and systems integration to various business segments across industries. Through excellent technical capabilities, the company delivers end-to-end technology-led business solutions to its clients. This enables the clients to not just to gain high efficiency levels in their respective business processes but also garner the much-needed competitive edge over peers in the market.

    IT Support Engineer

     

    Job Brief
    The IT Support Engineer is responsible for supporting and maintaining clients IT systems and for providing efficient desktop support to all business users. The IT Support Engineer is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the outsourced IT services offered to the company's various clients. The post holder will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Manager. The post holder is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

    Reporting to
    This role reports directly to the IT Manager.

    Duties/Responsibilities
    The position will involve the following areas of responsibility:
    Undertake small to medium-sized IT projects as instructed by the IT Manager
    Diagnose and resolve technical issues
    Escalate IT issues to the IT Manager where necessary
    Responsible for managing backups
    Provide desktop and server support
    Setting up and configuring new laptops and desktops
    Install authorised software to laptops and desktops
    Ensuring security and upgrades are applied and kept up to date on desktops and laptops
    Antivirus installation to all desktops and laptops
    Fault-finding to laptops and desktops
    Reporting faults and maintaining logs on servers, desktops and laptops
    Completing internal user moves including phones and PABX configuration
    Patching of network and phones
    Making of Cat 5 e network cables were necessary
    Ensure all logs for equipment and users are maintained
    Creating purchase requisitions for IT hardware/software
    Ensuring all software purchased licensing is recorded and maintained
    Exchange server mailbox maintenance including archiving mailboxes
    Setting up new users and disabling expired accounts in accordance with HR requirements
    Providing support for MAC and PC

    Other
    Prepare documents, meeting materials and correspondence
    Perform basic administrative support duties as required to meet specific operational objectives
    Perform miscellaneous job-related duties as assigned by the IT Manager
    Work extra hours to meet deadlines, as required and where reasonable
    Provide assistance as required to the IT Manager
    Provide assistance and support to colleagues in IT-related matters
    Ensure that a high level of customer service and support is provided to all internal and external customers

    Required Skills:
    Bachelor's degree in Computer Science or related discipline
    Minimum 4 years experience in an IT support environment.
    Experience in web programming
    Strong troubleshooting skills and extensive customer facing experience.
    Excellent communication skills (oral, written and presentation).
    Digital marketing experience will be an added advantage
    Proficient use of PC hardware and software (MS Office suite of applications).
    Proficient in the use of internet for communication and research.

    Method of Application

    Interested applicants should forward their Cvs to careers@trostechnologies.com

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