• Graduate Jobs at Pal Pensions

  • Posted on: 13 March, 2016 Deadline: Not Specified
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  • We are a licensed Pension Fund Administrator with over 7 years of professional experience in Pension Funds Administration. We were incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004. Pensions Alliance Limited is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company Limited.

    Customer Service Support

     

    Locations: Abeokuta, Osogbo, Ilorin

    Job Description

    To ensure that the goals and objectives of PAL regarding customer service is carried out and maintained through hard work and dedication to delighting both internal and external customers.

    • To provide effective support to PAL customers.
    • Provide timely feedback to the HPSC on customer trend, issues and areas of focus.
    • Provide timely feedback to the business on customer complaints, enquiries, trend/ behaviour.
    • To ensure that the call centre provides first call resolution to most complaints.
    • To minimize call escalations through effective coaching and support.
    • Create and foster a positive, successful, and professional work environment where staff choose to work and achieve their goals.

    Desired Qualities

    • Mininumn of OND certification
    • Ability to communicate in major native dialect of the location
    • Verbal and written communication skills
    • Listening skills
    • Problem analysis  solving
    • Customer service orientation
    • Organizational skills
    • Attention to detail

    go to method of application »

    Bilingual Call Centre Agent - NYSC Intern

     

    Job Description

    • Log on to Fonality and CRM between 8am-5pm
    • Answer phone promptly – 100% of all calls must be picked
    • Promptly respond to customer request both telephony and email
    • Ensure an AHT of 2.15min per call
    • Log all queries received on CRM immediately
    • Research required information using available resources

    Others Include:

    • Display polite phone etiquette while receiving customer’s call
    • Provide customers with product and service information
    • Identify, troubleshoot and resolve customer issues using the computer system - CRM
    • Interpret, verify and accurately enter data in CRM in processing customer’s call
    • Follow-up on customer enquiries not immediately resolved
    • Learn, understand and maintain knowledge of products and services offered by the company
    • Collect accurate and complete information from customers
    • Communicate with other units and all members of Customer Service Team
    • Attend and participate in company Quality Assurance and Compliance in-service/training programs on an ongoing basis
    • Collate report weekly
    • Research contribution issues and resolve
    • Recognize, document and alert supervisor of trends in customer calls
    • Recommend process improvements

    Desired Qualities

    • Bachelor’s Degree in any discipline
    • Proficient in relevant computer applications:(Microsoft Office Suite)
    • Required language proficiency - Ability to speak two Nigerian Languages
    • Knowledge of customer service principles and practices
    • Knowledge of call center telephony and technology
    • Some experience in a call center or customer service environment
    • Good data entry and typing skills
    • Knowledge of administration and clerical processes

    Method of Application

    To apply for these positions, go to Talentbase.ng

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