• Career Opportunities at Bridge International Academies

  • Posted on: 24 November, 2015 Deadline: Not Specified
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  • Bridge International Academies is the world’s largest chain of nursery and primary schools offering high-quality education at an affordable price to families living on less than $2 a day per person. Our vertically integrated Academy-in-a-Box approach has reengineered the entire lifecycle of basic education, leveraging data, technology, and scale in order to keep quality up and prices as low as $5 a month (on average). Our mission is Knowledge for all. Currently, we have 405 academies in Kenya and 7 academies in Uganda, with more than 120,000 pupils enrolled and we are growing at a rate of one new academy every three days. We are launching in Nigeria this year and India next year. Ten years from now we plan to be operating in at least a dozen countries and to count 10,000,000 children as our pupils.

    Director, Academy Operations - Global

     

    Job description

    The work of the Global Director of Academy Operations begins with the design of the recruitment processes, training programmes, and compensation structures of academy staff, who are at the core of delivering everything Bridge does. The Global Director of Academy Operations must also design all of the academy management tools to help Academy Managers be more efficient and successful in their role – be them digital or non-digital solutions to pupil admissions and timely fee collections; supplies, grounds, and overall inventory management; teacher supervision and mentorship; retail and concession sales management; and more – including accountability measures across all responsibilities. The Director of Academy Operations also works with the Global Director of Customer Strategy to develop scalable, easy-to-implement communications, programmes, and events that will strengthen community leader support, community integration, parent outreach, parent affinity, and word of mouth as well as pricing communications, retention, promotions, and loyalty programmes.

    What You Will Do
    • Set the global vision, strategy, and overall retail approach for academy management including ideal staffing, processes, and accountability measures in order to maximise operational efficiency and drive revenue
    • Develop the recruitment, training, on-going professional development, and compensations structures that will best prepare and motivate academy staff, particularly Academy Managers and their supervisory line
    • Develop systems and tools to ensure pupil admissions, timely fee collections, and ongoing retail and consessions purchases hit the targets required
    • Develop systems and tools for supplies, vendors, grounds, and overall inventory management in order to drive efficiency and effectiveness at the academy while maintaining a smart appearance
    • Work with the Global Director of Customer Strategy to develop pricing communications and loyalty programmes that ensure timely payments from parents as well as affinity/word of mouth
    • Work with the Academic Team to develop programmes for Academy Managers to better manage, support, and mentor their teachers
    • Define global budgets and timelines throughout the academy lifecycle for purposes of maximizing pupils growth and academy revenue, liaising with other departments as needed
    • Spend time in Bridge communities developing a knowledge of the market, competitors, and trends as well as driving customer insights and critical business issues opportunities; partner with other teams throughout Bridge as needed
    What You Should Have
    • Passion for Bridge’s vision of democratizing the right for all children to succeed
    • 8+ years relevant experience
    • Extensive experience in at least three of the following: human-centred design, customer strategy, innovation, retail, communications, marketing, or sales
    • Prior experience within a fast-paced, metric driven sales organization; start up experience preferred
    • Experience growing an existing organisation is a major asset; experience working with a chain preferred
    • Experience working in developing countries and/or with low income customers highly encouraged
    • Bachelor's degree in relevant field (business, management, sales, retail management, organisational behaviour), graduate degrees preferred
    • We particularly value experience in extreme growth situations.
    • Passionate about Bridge’s vision of democratizing the right for all children to succeed
    How We Work
    Above all else, we’re looking for ambition, organization, drive, intellect, problem solving, and respect for others. You will report to the Chief Experience Officer and will manage a small global team of 2-4 people.

    Location
    Nigeria or India preferred. Kenya, Uganda, or DC possible, too. 25%+ travel will be required.

    go to method of application »

    Officer, Academy Intelligence - Global

     

    Job description

    Bridge International Academies is a company that runs on data. This allows us to drive efficiencies, identify opportunities, and ultimately scale at the rapid pace we need in order to achieve our mission. The Global Officer of Academy Intelligence will drive the analysis behind all academy operations informing company-wide decisions related to academy operations, staffing, product offerings, outreach methods, and organizational processes. The ideal candidate for this role is a problem solver with strong analytical skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information.

    What You Will Do
    • Drive the global analysis behind all academy operations, informing company-wide decisions related to academy operations, staffing, product offerings, outreach methods, and organizational processes.
    • Building, maintain, and run weekly reports across various KPIs, countries, and cohorts; create data dashboards as needed.
    • Measure the impact and efficiency of new products, outreach methods, and business processes and recommend changes.
    • Analyse data for ad-hoc reports using data from various sources (customer insights, customer experience, academics, measurement and evaluation, business intelligence, finance, etc).
    • Identify and interpret patterns and trends in data, draw conclusions, and make suggestions for business improvement.
    • Present findings through in-person presentations and documentation, using data visualization in the form of charts, graphs, tables, lists and relational databases as much as possible.
    • Improve real-time data quality, validation, and analysis integrity eliminating irrelevant data as needed.
    What You Should Have
    • Passion for Bridge’s vision of democratizing the right for all children to succeed
    • 3+ years relevant experience; background in investment banking, consulting, or other high-growth analytics preferred
    • Proven experience analysing large datasets, drawing your own inferences, and presenting them successfully to management using a reporting tool
    • Exceptional Excel and data management skills; SQL and SPSS a plus
    • Prior experience within a fast-paced, metric driven sales organization; start up experience preferred
    • Supreme organisational, critical thinking, and communications skills
    • Bachelor's degree in relevant field (mathematics, statistics, computer science, etc)
    How We Work
    Above all else, we’re looking for ambition, organization, drive, intellect, problem solving, and respect for others. You will report to the Global Director of Academy Operations.

    Location
    India, Nigeria, Kenya, Uganda, or Washington DC. Some travel may be required.

    go to method of application »

    Director, Customer Strategy - Global

     

    Job description

    The work of the Global Director of Customer Strategy begins approximately 2-3 months before an academy opens engaging all key stakeholders: community leaders whose support Bridge needs, motivated young adults who can be trained to become successful Academy Managers and Teachers, and potential parents whose children can be admitted to the academy once it opens – like most retailers, the first 60 days that a new Bridge International Academy is open are the biggest drivers of that academy’s pupil reach, even two years later. The focus on pupil reach continues once an academy is open, working with the Global Director of Academy Operations to develop scalable, easy-to-implement communications, programmes, and events that will strengthen community leader support, community integration, parent outreach, parent affinity, and word of mouth so that the each academy maintains existing pupils and continues to grow. The look/feel of the academy is also an incredibly important customer touch point, saying more about Bridge to parents than any verbal communications can.

    What You Will Do
    • Set the global vision, strategy, and go-to-market approach for academy growth, including the communications, programmes, events, and academy space design that will ensure that all hit their expected pupil reach from day one and continue to attract new pupils and grow their reach after they open
    • Develop programmes that strengthen Bridge’s presence in the community including ongoing relationships with leaders as well as participation in critical community/regional/national events once academies are open
    • Develop programmes that strengthen Bridge’s relationship with parents including Parent Representatives/Parent-Teacher Associations, Parent-Teacher conferences, and other communications, programmes, and events once academies are open
    • Work with the Global Director of Academy Operations to develop the academy staff recruiting programmes necessary at launch
    • Work with the Global Director of Academy Operations to develop pricing communications, promotions, and loyalty programmes that ensure timely payments from parents as well as affinity/word of mouth
    • Work with the Academic Team to flesh out the physical academy experience, particularly that inside the classrooms
    • Define global budgets and timelines across academy launch and ongoing community outreach for purposes of pupil acquisition
    • Spend time in Bridge communities developing a knowledge of the market, competitors, and trends as well as driving customer insights and critical business issues opportunities; partner with other teams throughout Bridge as needed
    What You Should Have
    • 8+ years relevant experience
    • Extensive experience in at least three of the following: human-centred design, customer strategy, innovation, retail, communications, marketing, or sales
    • Prior experience within a fast-paced, metric driven sales organization; start up experience preferred
    • New market launch experience is a major asset; Prior experience with a chain preferred
    • Experience working in developing countries and/or with low income customers highly encouraged
    • Bachelor's degree in relevant field (anthropology, sociology, design, management), graduate degrees preferred
    • We particularly value experience in extreme growth situations.
    • Passionate about Bridge’s vision of democratizing the right for all children to succeed
    How We Work
    Above all else, we’re looking for ambition, organization, drive, intellect, problem solving, and respect for others. You will report to the Chief Experience Officer and will manage a small global team of 1-2 people.

    Location
    Nigeria or India preferred. Kenya, Uganda, or DC possible, too. 25%+ travel will be required.

    go to method of application »

    Manager, Training & Culture - Global

     

    Job description

    Academy Managers are the lifeblood of Bridge. They are the ones on the ground living our mission with the very pupils we are here to serve. They are not only Academy Managers, but also role models – the adults pupils admire and the leaders parents trust. The Global Manager of Training and Culture is responsible for designing the scalable and easy-to-implement tools and processes for the recruitment, assessment, training, and on-going professional development of Academy Managers as well as their supervisors – Area Managers and Regional Managers – and adjacent roles like Customer Care (call centre) associates and Quality Insurance inspectors, who help Academy Managers perform at their best.

    What You Will Do
    • Design recruitment and assessment procedures to identify top candidates; these tools will be used by 100+ people in the field across our operating countries – all tools and processes must be quick and easy to use.
    • Redesign our induction training for Academy Manager to be shorter, more inspirational/mission-focused, more customer/community-focused, and include more experiential and practical learning.
    • Ensure all Academy Managers are able to successfully to manage their academies including pupil admissions, fees collections, supplies/inventory management, staff management and mentorship, retail and concession sales, and more – altogether ensuring that all academies continue to grow their pupil reach and maximize their revenue.
    • Design on-going professional development training through in-person classes, workshops, online tutorials, readings, videos, and other new media in order to ensure our Academy Managers continue to develop and practice best in class retail management techniques at their academies, drive efficiencies, inspire their teams and community, and maximize their revenue.
    • Work with Global Manager of Academy Management Tools to design better tools for managers to use, thereby simplifying the training process.
    • Train Training and Culture Managers as well as Training Officers and Associates across all operating countries in how to best deliver these teachings.
    • Spend time in Bridge communities developing a knowledge of the market, competitors, and trends as well as driving customer insights and critical business issues opportunities; partner with other teams throughout Bridge as needed.
    What You Should Have
    • Passion for Bridge’s vision of democratizing the right for all children to succeed
    • 5+ years relevant experience – at least 1+ year of which must be at a retail chain and 1+ year of which must be in a recruiting or training capacity
    • Prior experience within a fast-paced, metric driven sales organization; experience in human-centred design preferred
    • Supreme organisational, critical thinking, and communications skills
    • Experience working in developing countries and/or with low income customers highly encouraged
    • Bachelor's degree in relevant field, graduate degrees preferred
    How We Work
    Above all else, we’re looking for ambition, organization, drive, intellect, problem solving, and respect for others. You will report to the Global Director of Academy Operations.

    Location
    Nigeria or India preferred. Kenya, Uganda, or DC possible, too. 25%+ travel will be required.

    Method of Application

    Interested and suitably qualified candidates should visit Bridge International Academies Career Page

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