• Curret Job Offers at Stanbic IBTC Bank

  • Posted on: 12 August, 2015 Deadline: 26 August, 2015
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  • Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

    Relationship Manager - SIPML

     

    Purpose of Job
    • Build and maintain strategic relationships with the top tier employers.
    • Become their “trusted adviser” on Pension, Retirement & Financial matters.
    • Increase mind-share in employers’ locations.
    • Continuously encourage and foster new ideas and innovations.
    • A robust understanding of the various employers and their relevant industries, with the aim of providing excellent, tailored services to them.
    • Aggressively grow our market share in value (AUM) & numbers (RSA PINs)
    • Drive comprehensive compliance to PRA2004 & PenCom regulations by all employers on our records.

    KRA – Key Result Areas
    • Build and maintain strategic relationships with the top tier employers.
     Develop deep rooted relationships with liaison officers, managers & union executives.
     Create/seize opportunities to network relevant contacts with SIPML Exco/Superiors with the aim of celebrating them & fostering emotional commitment to SIPML.
     Provide relevant contacts with updates on developments in pension & financial sectors.
    • Increase mind-share in employers’ locations.
     Hold periodic interactive sessions.
     Regular interactions through physical visits & telecommunication channels.
     Host Pension On Wheels/Rotating Service Desks.
     Invite relevant contacts to Investment Research Educational Series.
     Nominate relevant contacts for SIPML sponsored events.
    • Continuously encourage and foster new ideas and innovations.
     Provide quality feedback on current services & possible challenges
     Proffer concrete suggestions on how SIPML can improve from personal creativity/observation.

    • A robust understanding of the various employers and their relevant industries, with the aim of providing excellent, tailored services to them.
     Profile & categorize accounts as significant/top/volatile/etc. for appropriate relationship approach.
     Seek to know what their business priorities are: expansions/automation.
     Be aware of global/government policies & what the ripple effects could be.
    • Aggressively grow our market share in value (AUM) & numbers (RSA PINs)
     Increase in number of Voluntary Contributing Pins
     Increase in NSITF refund to SIPML clients on the accelerated mode.
     Consistent monthly remittance of pension obligations by employers.
     Prompt provision of correct contribution schedules to enable upload of pension remittances.
     Deliberate collaboration with Invalid Resolution Unit to convert TCF values to the RSA values.
     Actively pursue cost savings: convert physical statements to e-statements, interactive forum bills.
     Identify and initiate leads for SIPML sales team.
     Identify windows of opportunity for additional business for the group – cross-selling.
     Transfer window monitoring.

    • Drive comprehensive compliance to PRA2004 & PenCom regulations by all employers on our records.
     Consistent follow up for outstanding/updated documents from AES fund sponsors.
     Ensure regular reminders are sent to the defaulting employers with corresponding records.
    • OTHERS
     Provide appropriate and timely management reports.
     Effectively communicate and follow through, with client requests to back office /support units
     Maintain an update comprehensive database for employers.
     Reduce SIPML reputation risk by professional comportment & handling of responsibilities.
     Drive/assist back office/support units to deliver on transactions within the stipulated timelines.

    go to method of application »

    Head: Product Manager Investor Services for West Africa

     

    The primary purpose of the role is to define and execute the Investor Services product strategy for the region in consultation with broader relevant stakeholders. This will include:

    • Documenting the strategy for all IS products, determining overall priorities and monitoring progress for the region
    • Managing existing products within required risk and regulatory parameters and in terms of internal product governance standards
    • Continuous review of existing product capability in terms of external client and overall market requirements as well as relevant internal drivers
    • Delivery of new and/or enhanced product capability for the IS business
    • Enhancing the profitability of the IS business in the region
    • Defining and managing the pricing strategy and process for IS products
    • Coordination and governance of the IS investment spend across markets and products and, in turn, representing IS at broader TPS forums
    • Closely working with other Regional Product Management Investor Services Heads to ensure alignment across the business and optimum utilization of resources

    Key responsibilities
    Strategic Roadmap
    • Develop and implement a 3-5 year strategic roadmap for the IS Product Management business in the region, which includes revenue pools, competitor’s analysis, client segments, and product development.
    • In line with strategic intent, obtain investment by identifying opportunities and developing the business case, that will deliver attractive ROI for Standard Bank
    • Own and sponsor significant enhancements to the IS product capabilities.
    • Drive product leadership through people & innovation.

    b. Business Performance and Product Agenda
    • Develop and execute an annual IS operating plan that meets the group’s financial goals and takes into account the implications of business actions that includes sales, service, operations, risk and people.
    • Create an agenda that drives productivity, service, efficiency and performance through the end to end product.
    • Drive high growth in revenue earned from IS and refine existing MIS to the right level of granularity to the portfolio of products. This is achieved through (not limited) to new product capabilities/enhancements, marketing plans, pricing, funds transfer pricing management, commercialization and improving end-to-end processing
    • Producing MIS that provides a view of revenue and profitability by client and product.
    • Achieve annual financial performance.
    • Responsible for enhancing the profitability of IS product i.e. driving revenue growth through enhancing product capability, new product capability, pricing, supporting Sales with product solutions; managing costs by working with Operations, IT and other enabling partners to identify and execute efficiency and cost saving initiatives.
    • Establish the capacity to be fit for purpose.
    • Responsible for analysing existing products, industry and regulatory changes/developments, new product/market needs and competitor coverage and capability;
    • Responsible for developing new products; enhancing existing products to mitigate risk, maximize efficiency, minimize cost and meet all client, market, regulatory requirements
    • Provide an intimate understanding of the competitive environment for Client IS requirements (customer needs and behaviour, competitor offerings etc) and to respond to the consequent opportunities or threats in that product or overall business. This covers local domain and outbound requirements.
    • Ensure successful commercialization of existing and new IS capabilities.
    • Creation and maintenance of IS product collateral.

    c. Team Development
    • Ensure that IS expertise is acquired and/or developed across the region, aligning these resources to the strategic priorities and business opportunities.
    • Establishing, managing and leading the IS product team in the region; living the values of Standard Bank
    • Capacity management

    d. External Focus and building Industry credibility
    • Establish a strategy that drives a customer-centric view into TPS with activities including but not limited to focus groups, customer surveys and Competitor Analysis.
    • Representing Investor Services in relevant market and regulatory forums to provide Standard Bank’s position as a leading provider and advocate for the client.
    • Leadership at industry forums, speaking at industry forums/events and writing of papers/articles on IS related matters that illustrate thought leadership on the subject matter

    e. Stakeholder Management
    • Engage and influence to ensure alignment of key stakeholders, namely: sales, credit and risk, compliance and audit, operations, TB, CB, GM, and, relevant management committees.
    • Effectively leverage key stakeholders and work with them to ensure effective delivery in the region
    • Representation in various mancos and other forums as required

    f. Risk Management and Compliance
    • Responsible for ensuring that the risk parameters of IS products are within acceptable levels and that the risk associated with the product is managed appropriately.
    • Good oversight on operational risk with no adverse audit or pre-audit reports.
    Page 3
    • Ensure that all IS products are compliant with the relevant regulations in the markets and policies of the bank
    • Ensuring all IS products are in line with product governance standards of TPS in the markets

    g. Pricing
    • Defining and implementing the pricing strategy of IS product, defining the pricing structures applicable, setting of pricing; pricing reviews; managing concessions and mitigating revenue leakage.

    h. Client Experience
    • Managing the product value proposition in-line with client requirements on an end to end basis.

    Financial
    Product Profitability
    • Growth in Product Revenue in accordance with budget/target
    • Management of Product Costs in accordance with budget/target
    • Delivery of new/enhanced product capability within budget
    • Revenue leakage

    Non-Financial
    • Delivery of IS product capability within required time and quality
    • Responsiveness to internal and external client needs
    • Client ratings on product capability
    • Audit, risk and compliance reviews on products
    • Acquisition and retention of Product management team
    • Responsiveness to internal stakeholders

    Method of Application

    Interested and suitably qualified candidates should click on preferred job titles to apply online.

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