We're a leading international bank, with more than a 150-year history in some of the world's most dynamic markets.
We bank the people and companies driving investment, trade and the creation of wealth across Asia, Africa and the Middle East.
With 1,600 branches and offices in 70 countries, we offer exciting and challenging international career opportunities.
•Organize work flow to achieve maximum productivity.
•Handle customer enquiries, exceptions and irregular cases in accordance with agreed service standards
•Escalate any issues which cannot be immediately resolved to Head CMO
•Comply and monitor Key Control Standards.
•Ensure adequate filing of transaction documents prior to storage.
•Ensure strict adherence to reporting schedules & escalate exceptions to head CMO
•Ensure compliance with money laundering policies and procedures
•Ensure strict implementation of Group policies on KYC
•Ensure direct report take proper custody of security documents
•Represent the bank at the regular Central Bank, Customs Duty, FIRS and NESS meetings
•Problem resolution with the Regulatory Authorities (CBN,NCS, FIRS and NESS-COBALT)
•Daily Remittance of duty collections to the CBN
•Weekly Remittance of NESS fees to the CBN
•Weekly Rendition of NDCC returns
•Monthly Returns of collections to The Customs Controller General
•Liaise with the Regulatory Authorities (CBN, Office of the Accountant General, Nigeria Customs, FIRS, NESS) for the resolution of all issues identified.
•Ensure RCMS Direct debit and virtual accounts transactions are processed within agreed SLA
•Ensure that procedures for other Government Collection products are implemented.
•Act as back up to other Managers.
•Minimum 5 years banking experience in operations
•Sound knowledge of basic banking operations
•Understanding of CBN Forex regulations relating to trade and exchange.
•Sound knowledge of SCB payment and collection policies.
•Good communication and Interpersonal skills.
•Good PC skills
KEY PERFORMANCE INDICATORS:
•No of transactions processed
•No of errors noted or reported by Customs/FIRS/NESS
•Nos of queries effectively resolved
•Audit, compliance or review ratings/reports
•Operational losses booked/near misses
•Timely and accurate remittance of Collections
•Timely and accurate remittance of Mandatory Returns
Interested and suitably qualified candidates should click here to apply online.