• Current Graduate Job at MacTay Consulting

  • Posted on: 7 April, 2015 Deadline: Not Specified
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  • MacTay Consulting is recruiting for a Help Desk Executive. MacTay Consulting is a business management consulting, HR advisory and outsourcing firm that has been in existence for over 30 years.

    Help Desk /Business Support

     

    Experience: 1-2 years working experience of call center/customer service

    Immediate Responsibilities:

    •     Provide general support to callers that is internal and external, on a variety of issues by responding to telephone calls, emails, and “in-office” requests.
    •     Transfer calls to relevant parties whether inbound or outbound
    •     Log all requests and escalate to relevant departments as necessary.
    •     Maintain up-to-date documentation
    •     Occasionally support recruitment projects.
    •     Ensure high customer satisfaction levels are maintained.
    •     Courier maintenance that is for incoming and outgoing packages.
    •     Additional responsibilities assigned as necessary.

    Requirements:

    •     1-2 years of call center experience
    •     Minimum of Bachelor degree
    •     Strong customer service skills
    •     Strong written and oral communication skills
    •     Intermediate to Strong Microsoft Office skills; preferably excel and word
    •     Must be a team player with a positive attitude
    •     Must be a self-motivator willing and eager to work in a competitive environment

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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