• Jobs at United Parcel Service (UPS)

  • Posted on: 17 November, 2014 Deadline: Not Specified
  • View Jobs in Logistics and Transportation View All Jobs at United Parcel Service (UPS)
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  • United Parcel Service (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide. The company can be found on the Web at UPS.com and its corporate blog can be found at blog.UPS.com. The company is also active among other social media channels including Facebook, Twitter, Google+ and YouTube. To receive UPS news direct, visit pressroom.UPS.com/RSS.

    UPS is the official logistics partner of the NCAA

    Sales Account Executive

     

    Job description

    The Account Executive is responsible for achieving his/her assigned sales plan by generating profitable UPS Small Package revenue growth through the development of new business and the retention of existing business within his/her territory. This position analyzes customers’ current supply chain needs to create appropriate solutions and promptly respond to customers’ requests.

    The primary focus of this position is to conduct face-to-face customer sales calls. The Account Executive travels to customer sites to hold meetings and gather information. This individual analyzes customer billing technology and proposes technology solutions. The Account Executive builds relationships with key stakeholders, and generates revenue opportunities across all product and service lines. Pre-sale duties include preparing action plans and customized presentations, and performing pre-call research and analysis. Post-sale duties include ensuring smooth implementation and account setup, and training customers on UPS technology solutions, billing analysis tools, and packaging techniques. The Account Executive also responds to internal and external customer concerns or problems, determines corrective actions, and/or assigns response personnel.

    Other Duties

    • Maintain and grow a book of business (e.g., ground, air, international, freight)
    • Introduce new products and services and expand business opportunities within customer accounts
    • Track sales performance to objectives
    • Monitor account statistics and respond to internal sales leads to identify opportunities and create sales strategies
    • Research resources and account history
    • Qualify leads
    • Submit pricing requests and analyze price quotes
    • Develop standard operating procedures (SOPs), generate standard and customized reports and queries, access appropriate databases, and interpret and clarify data

    Desired Skills and Experience

    Preferred Competencies

    • Applies business and industry knowledge and understands how key factors impact business strategies and customer organizations in areas such as industry trends, global business perspectives, and organizational structures and functions
    • Applies financial expertise by analyzing and evaluating financial data, patterns and trends to determine the financial impact of a decision on the customer and the company.
    • Applies knowledge of customer business models and operating structures and offers logistic sales solutions that support the customer’s strategic business objectives
    • Applies knowledge of the features and business applications of services, products and customer-facing technology offerings and solutions
    • Applies supply chain and logistics knowledge of the flow of materials, information, and finances involved in manufacturing and distributing products
    • Applies knowledge of core business and of freight structure and operations to resolve problems, make decisions and achieve business objectives
    • Assesses and identifies business needs and conducts customer analysis to determine customer requirements and constraints, determine the impact of products/services on customers, and identify which products, services and features to promote to current/potential customers
    • Builds business partnerships and develops key customer relationships to maximize account profitability. Understands the customer’s business and aligns account strategies to customer goals
    • Conducts competitive analysis of competitor’s offerings and strategies, and maintains awareness of competitive environment
    • Creates and develops strategies and plans for effectively managing accounts
    • Negotiates with others by identifying desired outcomes, organizational priorities, and appropriate strategies and concessions. Asks pertinent questions, considers alternatives, persuades others, and bargains for win-win solutions
    • Solicits information using information gathering techniques such as asking open and closed-ended questions, probing for details, and interviewing others to obtain additional information

    This position requires a valid driving license, along with 80% travel

    Must be able to speak the following languages: English and Yoruba

    *Please make sure to upload a CV when applying

    go to method of application »

    Global Freight Forwarding Account Executive

     

    Job description

    The Freight Forwarding District Account Executive develops new business and maintains existing business in the middle market (e.g., $60 thousand to $2 million) range. This position engages in conversion, penetration and retention of accounts within an assigned geographic area. Primary duties include identifying, positioning and expanding opportunities for domestic and international freight. This position promotes internal business relationships (e.g., UPS Package, Sales Service Centers) to identify opportunities for sharing business leads and conducting joint sales calls. He/she supports customers to ensure committed offerings (e.g., accurate billing, shipping times, pricing and other services) are delivered. 

    Major responsibilities of this position are to generate revenue growth and provide comprehensive customer service. This position produces revenue growth by identifying decision makers, coordinating customer meetings, and developing comprehensive pricing strategies for bundled contracts to enhance customer business. Customer service duties include providing customer tracking and shipment status to answer inquiries, and educating and training customers on technology solutions for tracking, pricing and reporting. The Freight Forwarding District Account Executive assists in establishing standard operating procedures (SOPs) for meeting customer expectations and works with Accounts Receivable to resolve billing disputes.

    Other Duties

    • Maintain the customer resource management system
    • Compile and generate monthly sales and activity reports
    • Facilitate customer conference calls

    Desired Skills and Experience

    Preferred Competencies

    • Applies knowledge of customer business models and operating structures and offers logistic sales solutions that support the customer’s strategic business objectives
    • Applies knowledge of the features and business applications of services, products and customer-facing technology offerings and solutions
    • Applies supply chain and logistics knowledge of the flow of materials, information, and finances involved in manufacturing and distributing products
    • Applies knowledge of core business and of freight structure and operations to resolve problems, make decisions and achieve business objectives
    • Assesses and identifies business needs and conducts customer analysis to determine customer requirements and constraints, determine the impact of products/services on customers, and identify which products, services and features to promote to current/potential customers
    • Builds business partnerships and develops key customer relationships to maximize account profitability. Understands the customer’s business and aligns account strategies to customer goals
    • Conducts competitive analysis of competitor’s offerings and strategies, and maintains awareness of competitive environment
    • Creates and develops strategies and plans for effectively managing accounts

    This position requires a valid driving license, along with 80% travel

    A company car is provided

    Must be able to speak the following languages: English and Yoruba

    Please upload a CV when applying

    Method of Application

    To apply for Sales Account Executive position, click here
    To apply for Global Freight Forwarding Account Executive position, click here

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