• Specialist.Process Review and Operational Efficiency at Etisalat

  • Posted on: 23 October, 2014 Deadline: Not Specified
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  • Etisalat Nigeria vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

    Etisalat Nigeria is recruiting to fill the below position of: Specialist, Process Review & Operational Efficiency

    Specialist, Process Review & Operational Efficiency


    • Maintain the Quality Management System (QMS) and ensure its sustainability by championing audit programs and process review exercises, establishing root cause analysis and engaging stakeholders for the resolution on nonconformities.
    • Implement enterprise policy development to deployment and process performance monitoring with the intent of supporting the effective delivery of objectives.

    Principal Functions                 

    • Document and communicate process review reports with identified process gaps to stakeholders and monitor  implementation of corrective actions
    • Communicate process review reports and identified process gaps to stakeholders and monitor  implementation of corrective actions
    • Support the  maintenance of quality Management System  to promote the organisation's competitive edge
    • Ensure the documentation of non-conformities  and root causes  with correction and corrective actions
    • Provide adequate monitoring  and status reports on the implementation of the correction, corrective and preventive actions to ensure timely delivery
    • Analyse audit results to ensure continuous process improvements and support superior product delivery with customer satisfaction
    • Manage alignment of the policy  and process frameworks  to deliver stakeholder objectives
    • Continuously ascertain maturity level of enterprise processes in order to monitor the evolution of strategic processes sharing best practices within the organization
    • Identify and mitigate process bottlenecks in order to achieve process efficiency
    • Identify and document realistic process controls for tracking and reporting on process performance
    • Generate periodic KPI performance reports for strategic and functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
    • Enhance corporate governance through the deployment and maintenance of a robust policy framework
    • Liaise with user departments to identify and document  required enterprise policies
    • Facilitate process awareness trainings and design of workshop materials for internal and external customers
    • Carry out other assignments as directed by the Manager, Process Review and Operational Efficiency

    Educational Requirements

    • First degree in numerical sciences from a recognised university.

    Experience,Skills & Competencies                   

    • Three (3) to Five (5) years post NYSC work experience
    • ISO 9001:2008 certification is mandatory
    • Project Management Certification (Prince 2 or PMP) will be an added advantage
    • Good communication and presentation skills
    • Ability to work in a cross functional team
    • Good understanding of the Telecoms environment
    • Process Design and Analysis
    • Policy documentation and analysis
    • Project Planning and Control
    • Quality Management System
    • Project Management (Governance, Risk and control)
    • Problem Solving
    • People Management
    • Collaboration
    • Presentation/Facilitation
    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Team work
    • Customer Focus

    Method of Application

    To apply for this position, click here

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