Specialist, Process Review & Operational Efficiency at 9Mobile

• Maintain the Quality Management System (QMS) and ensure its sustainability by championing audit programs and process review exercises, establishing root cause analysis and engaging stakeholders for the resolution on nonconformities.
• Implement enterprise policy development to deployment and process performance monitoring with the intent of supporting the effective delivery of objectives.

Principal Functions                 

• Document and communicate process review reports with identified process gaps to stakeholders and monitor  implementation of corrective actions
• Communicate process review reports and identified process gaps to stakeholders and monitor  implementation of corrective actions
• Support the  maintenance of quality Management System  to promote the organisation's competitive edge
• Ensure the documentation of non-conformities  and root causes  with correction and corrective actions
• Provide adequate monitoring  and status reports on the implementation of the correction, corrective and preventive actions to ensure timely delivery
• Analyse audit results to ensure continuous process improvements and support superior product delivery with customer satisfaction
• Manage alignment of the policy  and process frameworks  to deliver stakeholder objectives
• Continuously ascertain maturity level of enterprise processes in order to monitor the evolution of strategic processes sharing best practices within the organization
• Identify and mitigate process bottlenecks in order to achieve process efficiency
• Identify and document realistic process controls for tracking and reporting on process performance
• Generate periodic KPI performance reports for strategic and functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
• Enhance corporate governance through the deployment and maintenance of a robust policy framework
• Liaise with user departments to identify and document  required enterprise policies
• Facilitate process awareness trainings and design of workshop materials for internal and external customers
• Carry out other assignments as directed by the Manager, Process Review and Operational Efficiency

Educational Requirements

• First degree in numerical sciences from a recognised university.

Experience,Skills & Competencies                   

• Three (3) to Five (5) years post NYSC work experience
• ISO 9001:2008 certification is mandatory
• Project Management Certification (Prince 2 or PMP) will be an added advantage
• Good communication and presentation skills
• Ability to work in a cross functional team
• Good understanding of the Telecoms environment
• Process Design and Analysis
• Policy documentation and analysis
• Project Planning and Control
• Quality Management System
• Project Management (Governance, Risk and control)
• Problem Solving
• People Management
• Collaboration
• Presentation/Facilitation
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus