Latest Careers at Citibank Nigeria Limited

Ref No: 14063902
Location: EMEA-NGA-LA-Lagos

Job Purpose:

•     Oversee and project manage the implementation process for Cash Management and Trade Solutions to Corporate and FI from Mandate to Money.
•     The implementation manager facilitates speedy and timely deal implementation, which builds revenue momentum by ensuring incremental revenues are booked on deals won and frees Relationship Managers & TTS sales to concentrate on increased business.
•     He / She coordinates Citibank Nigeria resources to ensure deals are implemented in a cost efficient manner and facilitate Citigroup MIFT Elimination strategy by ensuring that new customers use CitiDirect automatically.
•     Effective deal implementation, projects Citibank Nigeria as efficient & competitive, which impacts on the bank’s frontline resources

Key Responsibilities:

• Implementations:
•     Responsible for End-to-End Implementation of Cash Management & Trade deals from Mandate to Money
•     Oversee and project manage implementation of TTS solutions to Corporate and FI customers
•     Create & execute project plans / charter for new customers and cross-sell opportunities
•     Facilitate A/c Documentation, EB Installations, Training & 1st live transactions. Undertake site inspections of client premises where Citibank Nigeria solutions are deployed.
•     Interface between TTS customers and various Citibank Nigeria units to ensure effective deal implementation and solution delivery. Highlight, escalate and ensure prompt elimination of operational bottlenecks on new deals implemented.
•     Manage and track client usage / project beyond 1st run live date – 45 day handhold period.
•     Ensure effective transition of clients Between RM / Product Manager to CitiService after a 45 day handhold period
•     Prepare periodic reports on Implementation Status for TTS Nigeria for all stakeholders including Cluster Head, EB Implementations
•     Participate in cross-functional training
•     Record progress on Siebel, Global CRM System.

• Channels:
•     Identification and closure of functionality gaps that exist in the country.
•     Enable migration to CitiDirect to take place by matching/bettering legacy functionality.
•     Control the CitiDirect UAT and enhancement request and development process for country.
•     Identify the requirements and manage the CitiDirect training of internal users/support across the country.
•     Act as CitiDirect support for country.
•     Maintain close liaison with Country EB head and provide business and technical support.
•     Take ownership for CitiDirect usage at Country and Customer level to ensure growth both in transaction volume and value. To be achieved by close liaison with Sales/Relationship Managers and country EB manager.
•     Maintain close liaison with Cash & Trade product teams to facilitate product development by evolving solutions and following through on enhancement requirements, also to explore and expand on market related product offerings.
•     Escalate and manage all relevant CitiDirect issues to the appropriate parties as required.
•     Act as liaison between the country and regional team as it relates to CitiDirect.
•     Ensure high quality customer experience, inclusive of training/workshops/publishing

Business Relationships:

Internal:

•     TTS Group Head - Deal Implementation Updates, Escalation of Bottlenecks with Clients, Business, O & T Units, Implementation Report Reviews, e-commit reviews & updates
•     EB/Implementations Head - Supervisor, Deal Implementation Updates, Escalation of Bottlenecks with Clients, Business, O & T Units, Implementation Report Reviews, e-commit Reviews & updates
•     Relationship Managers - Receive deal mandate forms, Attend 1st Implementation Meeting, Hold Project Review meetings, Escalation of Bottlenecks & relationship issues, Provide Updates of Deals under implementation
•     Operations & Technology - Service Delivery Implementation, Process and Issue resolutions
•     Electronic Banking Support - Schedule EB Installations, training and 1st Live runs; Ongoing CitiDirect support within the handhold period
•     CitiService - Joint Deal Handhold Period of 45 Days; Deal handover on BAU basis
•     TTS Product Managers- Review Product / Service structuring, Handhold period support, Documentation Review, Calls / Visits / Site Inspections
•     TTS Sales - Receive Deal Mandate Forms, 1st Implementation Meeting, Siebel Management & Tracking
•     Legal - Documentation Review, Product Clarification & opinion on agreements

External:

•     TTS Customers - High Level contacts with senior officers of corporate companies either on standalone basis or with RM / TTS Sales
•     Correspondent Banks - Contact on Speed Collect implementations
•     Other Citibank Locations - Handling issues on FI - Centralised Cash Collateral & facilitating BKE processes

Qualifications
Knowledge/Experience:

•     At least 5 years banking experience (Product & O & T Units)
•     Good Understanding of technology solutions in the banking industry

Skills:

•     Good communication skills (written and verbal)
•     Good interpersonal skills
•     Project Management & Time Management skills
•     Good relationship management and communication skills
•     Information technology skills will be an added advantage

Qualifications:

•     A B.Sc / BA degree in a Business/Accounting discipline.
•     An MBA and/or professional accounting qualification will be an advantage.

go to method of application »

Ref No: 14063906
Location: EMEA-NGA-LA-Lagos

Job Purpose:
The Liquidity Management Services Product Manager will be responsible for the development and day to day management of the products assigned within Account Services and Interest Rate Pricing. This role has major revenue responsibilities as account services accounts for about 50% of TTS Nigeria Cash revenues.

•     The Product Manager will be responsible for the management of the Cash Balance sheet. This implies a measure of accountability for business performance and to optimize the returns for Cash Management
•     Identify and drive implementation of liquid solutions to enhance growth in liabilities, meet the global liquidity management requirements of our global corporates within the constraints of local institutional framework and market regulations.
•     Be the catalyst for replication of existing Global Cash management capabilities in Nigeria.
•     Develop and consistently update Nigeria Country profile document, issue a Newsletter quarter on new market developments, new product roll-out by Citi within the quarter, information on market indicators and projected impact on the TTS Cash business.
•     Support other Product Manager in driving sales for market segments assigned in line with the penetration strategy of the TTS Cash business.
•     Defend and grow market share while maintaining industry relationships with partners.

Additional Responsibilities

•     Work with the Regional Payments product team in managing, changing and evolving product risk, regulatory environment and requirements in areas such as Compliance, AML, credit risk, and operational risk.
•     Market sizing and analysis (existing client base and potential target market).
•     Lead & Support the sales drive to grow the FI Cash portfolio.
•     Drive Growth Initiatives associated with liabilities, Volumes (CHB/SHA/BEN-OUR/MT202 Bene Deduct) and Re-pricing
•     Ensure adequate MIS is in place to track drivers (Volumes, Liabilities), Revenues, Expenses and Pipeline/ Wins
•     Work closely with the Correspondent Banking and coverage teams during the account planning exercise
•     Leverage the global network to increase our RMB market share

The position reports to the TTS Cash Products Head.

Key Responsibilities:

•     Management of Cash Balance Sheet and Account Services P&L. Preparation of plans, forecast. Analysis of results vs. Plan and providing explanation for differences.
•     Participating in Pricing/Deal review and providing sales support. Consistently monitor account services pricing in line with market developments, proactively initiate price changes for review and approval and drive closure in a timely manner. Preparation and execution of marketing plans. Conducting marketing research whenever appropriate. Issue a quarterly newsletter to disseminate information of market developments, impact on the Cash business etc. Provide regular updates on market and product information that impact account service revenues. Consolidate and provide information for senior management
•     Product development and innovation including overall coordination with Legal, Operations, Technology, Client Delivery and Sales in order to make account services as successful as possible.
•     Develop and implement an optimal TTS Hedge strategy. Initiate and effect re-pricing for enhanced returns.
•     Proactively manage current account balances within the context of the liquidity environment with a view to understanding the implications of rapid market changes and initiating appropriate responses for optimal returns for the TTS business. Initiate and implement liability growth initiatives to enhance access to targeted liability pools in the market, in liaison with relationship management teams and Sales.
•     Develop and understand cost structure of each product and propose alternatives to reduce expenses.
•     Prepare and ensure Product Programs are approved in a timely manner.
•     Implement and manage analytical tools/processes for adherence with and optimization of transfer pricing policy. Work closely with Treasury to fine-tune and optimize transfer-pricing policy.
•     Identify the investment needs of customers and develop investment products that address their liquidity management needs.
•     Implement global Initiatives on liquidity and Investment management in Nigeria within the context of market regulations and system constraints.
•     Develop a liquidity management product proposition by working with Legal, Operations and FICC to evolve optimal account pooling structures.
•     Tailor product collateral to meet client needs.
•     Identify customer communication opportunities - topics, new communication channels
•     Track and communicate any major regulatory changes

Business Relationships:
Internal:

•     Relationship Management/ Sales – Regular contact. This includes supporting sales/ RM teams in preparing proposals and providing updates on developments in the market, and volume trends on customer accounts.
•     O&T – Regular contact. To ensure system maintenances are carried out promptly and correctly as well.
•     FICC – Regular contact. To ensure that the business is up to date on market developments that impact key drivers and appropriate courses of action are discussed and agreed in response.
•     Risk, Credit, Legal – Occasional contact. Ensure all-round buy-in for new products and services.
•     Regional Product – Regular contact. Successful transfer of knowledge from branch to region.

External:

•     Customers – occasional contact. Supporting sales, particularly on more complex solutions.
•     External providers – occasional contact.

Qualifications
Knowledge/Experience:

•     At least (5) five years banking experience. Treasury experience will be an advantage.
•     Good understanding of the macro-economy and in particular liquidity management.
•     Experience in analysis of business case – (ROI, Cost-benefit analysis)
•     Knowledge of trends in the Trade market
•     Deep understanding of Risk management is essential and a pre-requisite

Skills:

•     Good communication skills (written and verbal)
•     Good interpersonal skills
•     Strong quantitative and analytical skills
•     Strong creative thinking capability, come up with solutions and innovations
•     Relationship management skills
•     Good presentation skills
•     Self-starter
•     Outside the box-thinker
•     Ability to adhere to product management disciplines.

Qualifications:

•     A BSc / BA degree in a Business/Accounting discipline.
•     An MBA and/or professional accounting qualification will be an advantage.