Implementation Manager at CITIBANK

Ref No: 14063902
Location: EMEA-NGA-LA-Lagos

Job Purpose:

•     Oversee and project manage the implementation process for Cash Management and Trade Solutions to Corporate and FI from Mandate to Money.
•     The implementation manager facilitates speedy and timely deal implementation, which builds revenue momentum by ensuring incremental revenues are booked on deals won and frees Relationship Managers & TTS sales to concentrate on increased business.
•     He / She coordinates Citibank Nigeria resources to ensure deals are implemented in a cost efficient manner and facilitate Citigroup MIFT Elimination strategy by ensuring that new customers use CitiDirect automatically.
•     Effective deal implementation, projects Citibank Nigeria as efficient & competitive, which impacts on the bank’s frontline resources

Key Responsibilities:

• Implementations:
•     Responsible for End-to-End Implementation of Cash Management & Trade deals from Mandate to Money
•     Oversee and project manage implementation of TTS solutions to Corporate and FI customers
•     Create & execute project plans / charter for new customers and cross-sell opportunities
•     Facilitate A/c Documentation, EB Installations, Training & 1st live transactions. Undertake site inspections of client premises where Citibank Nigeria solutions are deployed.
•     Interface between TTS customers and various Citibank Nigeria units to ensure effective deal implementation and solution delivery. Highlight, escalate and ensure prompt elimination of operational bottlenecks on new deals implemented.
•     Manage and track client usage / project beyond 1st run live date – 45 day handhold period.
•     Ensure effective transition of clients Between RM / Product Manager to CitiService after a 45 day handhold period
•     Prepare periodic reports on Implementation Status for TTS Nigeria for all stakeholders including Cluster Head, EB Implementations
•     Participate in cross-functional training
•     Record progress on Siebel, Global CRM System.

• Channels:
•     Identification and closure of functionality gaps that exist in the country.
•     Enable migration to CitiDirect to take place by matching/bettering legacy functionality.
•     Control the CitiDirect UAT and enhancement request and development process for country.
•     Identify the requirements and manage the CitiDirect training of internal users/support across the country.
•     Act as CitiDirect support for country.
•     Maintain close liaison with Country EB head and provide business and technical support.
•     Take ownership for CitiDirect usage at Country and Customer level to ensure growth both in transaction volume and value. To be achieved by close liaison with Sales/Relationship Managers and country EB manager.
•     Maintain close liaison with Cash & Trade product teams to facilitate product development by evolving solutions and following through on enhancement requirements, also to explore and expand on market related product offerings.
•     Escalate and manage all relevant CitiDirect issues to the appropriate parties as required.
•     Act as liaison between the country and regional team as it relates to CitiDirect.
•     Ensure high quality customer experience, inclusive of training/workshops/publishing

Business Relationships:

Internal:

•     TTS Group Head - Deal Implementation Updates, Escalation of Bottlenecks with Clients, Business, O & T Units, Implementation Report Reviews, e-commit reviews & updates
•     EB/Implementations Head - Supervisor, Deal Implementation Updates, Escalation of Bottlenecks with Clients, Business, O & T Units, Implementation Report Reviews, e-commit Reviews & updates
•     Relationship Managers - Receive deal mandate forms, Attend 1st Implementation Meeting, Hold Project Review meetings, Escalation of Bottlenecks & relationship issues, Provide Updates of Deals under implementation
•     Operations & Technology - Service Delivery Implementation, Process and Issue resolutions
•     Electronic Banking Support - Schedule EB Installations, training and 1st Live runs; Ongoing CitiDirect support within the handhold period
•     CitiService - Joint Deal Handhold Period of 45 Days; Deal handover on BAU basis
•     TTS Product Managers- Review Product / Service structuring, Handhold period support, Documentation Review, Calls / Visits / Site Inspections
•     TTS Sales - Receive Deal Mandate Forms, 1st Implementation Meeting, Siebel Management & Tracking
•     Legal - Documentation Review, Product Clarification & opinion on agreements

External:

•     TTS Customers - High Level contacts with senior officers of corporate companies either on standalone basis or with RM / TTS Sales
•     Correspondent Banks - Contact on Speed Collect implementations
•     Other Citibank Locations - Handling issues on FI - Centralised Cash Collateral & facilitating BKE processes

Qualifications
Knowledge/Experience:

•     At least 5 years banking experience (Product & O & T Units)
•     Good Understanding of technology solutions in the banking industry

Skills:

•     Good communication skills (written and verbal)
•     Good interpersonal skills
•     Project Management & Time Management skills
•     Good relationship management and communication skills
•     Information technology skills will be an added advantage

Qualifications:

•     A B.Sc / BA degree in a Business/Accounting discipline.
•     An MBA and/or professional accounting qualification will be an advantage.