Customer Service Representatives at Dangote

Organization: Nascon Allied Industries Plc. (NASCON)

Job Description

• Manage large amounts of incoming calls, creating and maintaining customers account information
• Attract potential customers by answering product and service specific questions and cross-selling
• Resolve product or service complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment and following up to ensure customer satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies in keeping records of customer interactions, processing customer accounts and filing documents

Proficiency in one or two Nigerian languages, an advantage.