Jobs at Airtel

About the Role

• The Workflow Analyst will analyze and improve IT document business processes to make workflows efficient, accurate and cost effective.
• This role involves identifying bottlenecks in IT processes, especially cross functional tasks, gathering IT requirements, analyzing workflow data and working with functional and cross functional teams to implement process improvements.
• The Workflow Analyst will report to the Organization Enterprise Personnel.

Responsibilities
Business Process Enhancement:

• Analyze existing business processes and identify inefficiencies.
• Map and document workflows, procedures, and process requirements.
• Gather requirements from stakeholders and translate them into actionable solutions.
• Recommend process improvements and automation opportunities.

Requirement Gathering:

• Gather requirements from stakeholders and translate them into actionable solutions.
• Monitor workflow performance using KPIs and operational data to ascertain value before translating into actionable steps

Manage Workflow Roadmap:

• To coordinate and control policies and functions working with the IT, ensure smooth operations and continuous availability of  systems and process across other Teams that work closely with IT.

Workflow Performance:

• Monitor workflow performance using KPIs and operational data.
• Recommend process improvements and automation opportunities.
• Collaborate with IT, operations, and business teams to implement changes.
• Create reports, dashboards, process documentation, and performance metrics.

Application Management (Operations & Delivery)
Manage critical Apps related across the entire organization such as:

• USDM(Universal Sales & Distribution Module
• FIRS Integration
• Integration apps
• Oracle ERP
• Middleware Layers
• Other Apps in related domain/vertical.

Governance, Compliance & Release Management:

• Expected Outcome: Customer-impacting IT changes are compliant, controlled, and delivered with minimal disruption

Key Activities: 

• Ensure adherence to telecom, security, data privacy, and regulatory standards. 
• Govern releases and deployments affecting customer platforms. 
• Test new workflows and ensure changes meet business requirements.
• Track issues and continuously improve processes.

Qualifications
Educational Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, Industrial  Engineering, Operations Management, or a related field.
• Certifications (Advantage): - PMP, PRINCE2, and CBAP.

Relevant Experience & Functional / Technical Skills:

• 8+ years’ experience in System Automation
• Proven experience in using Microsoft Excel, Data analysis, Process mapping and Workflow Automation. 
• Strong Knowledge of OCP, Linux System, Application Integrations, APIs, Networking
• Strong knowledge of requirement gathering and project skills
• Strong knowledge of operational troubleshooting
• Strong stakeholder management skills with the ability to coordinate across Business, IT, Vendors, Operations, and Product teams.
• Excellent communication, documentation, status reporting, and presentation skills.

Other requirements:

• Strong customer and commercial orientation
• Excellent stakeholder management and communication 
• Proactive problem-solving and continuous improvement mindset.

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About the Role

• The job purpose is to recruit, support, and manage regional aggregators; champion POS management and distribution within the assigned region; and manage other Smartcash and Airtel Money agency businesses in the region. 

Responsibilities
Aggregator  Recruitment and Management:

• Identify, recruit, and onboard quality aggregators within the assigned region.
• Ensure 100% active aggregator engagement across the region.
• Ensure each aggregator maintains at least a 95% active agent base at all times.
• Recruit the appropriate number of aggregators in line with the approved distribution structure for each state within the region.
• Ensure each aggregator recruits a minimum of 500 agents to drive business growth.
• Continuously identify opportunities to increase the quality aggregator base within the region.

Business Development and Market Expansion:

• Identify and leverage distribution opportunities within the region.
• Drive market penetration across all states within the region.
• Monitor and track ongoing market initiatives.
• Effectively report competitive activities within the region and implement appropriate countermeasures.
• Immediately address or escalate any unusual competitor activities and sales support initiatives that may threaten business performance.

POS Operations and Management:

• Ensure aggregators promptly make funds available to all agents within their network and maintain zero float balances.
• Drive a minimum of 15 transactions per agent per day.
• Maintain full custody and accountability for all POS devices assigned to the region.
• Assign POS devices to aggregators based on approved qualification criteria.
• Manage all POS devices within the region.
• Coordinate POS device distribution, retrieval, and other related support activities.
• Coordinate the repair of faulty POS devices in collaboration with the State End User Support (EUS) team.

Branding and Visibility Management:

• Ensure appropriate and effective outlet branding is implemented in line with the approved Picture of Success (PICOS) standards.
• Identify and maximize visibility opportunities for the Smartcash brand within the region.
• Effectively manage POSM material stock across regional warehouses to prevent damage, wastage, and obsolescence.
• Train aggregators on POSM deployment to agents in line with the Picture of Success (PICOS) standards.

Educational Qualifications 

• A First Degree in any discipline. 
• A Master’s Degree would be an added advantage.

Relevant Experience & Functional / Technical Skills:

• 3 years of commercial/ business management experience 
• Team leadership experience 
• 1 – 2 years of relevant experience in POS Management 
• Computer literacy 
• Sales knowledge 
• Product/ Service development 
• Product/ Service management 
• Interpersonal skills 
• Customer orientation 
• Financial services, banking, PSB and Fintech experience will be a great advantage.

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About the Role

• The purpose of the role is to drive operational efficiency and provide strategic leadership within the retail function of the business at the regional level, identify and build team capacity, implement regional retail sales strategy and ensure achievement of multiple business goals and objectives including sales and customer satisfaction in a fast paced, dynamic and highly performance driven environment.

Responsibilities
Business Planning:

• Roll out of Airtel owned Shops in key locations where gaps exist and where opportunities have been identified, including coverage of key cities
• Effective planning for lease/rent renewals on productivity of shop in different locations
• Effectively drive and manage target driven initiatives and projects in retail outlets in region.
• Effectively split, cascade and monitor regional sales targets in retail shops
• Ensure month-on-month sales growth in HBB devices, GADS, ERC and other KPIs
• Optimize operating costs to ensure ROI, while ensuring month-on-month revenue growth and profitability of shops. 
• Motivate retail shop staff to maximize sales to ensure that all targets are achieved within region / retail store business unit, whilst adhering to company policies and procedures
• Liaise with Retail HQ, SCM & Marketing to ensure optimum availability and mix of Airtel products across all Airtel owned shops.
• Drive the Up-selling and cross-selling of Airtel products and services in retail shops within the region.
• Compliance monitoring and adherence across retail touchpoints within the region, ensuring that statutory licenses are available, regulatory requirements are adhered to and easily spotted, avoiding sanctions to the business.

Brand Alignment/ uniformity of standard look and feel across all franchise/ retail outlets:

• Drive consistency in ‘look and feel’ at all Airtel owned shops, adhering strictly to Group playbook.
• Prompt escalation of deviations from playbook guidelines to SCM, and seeing escalations to logical conclusions.
• Enhance distribution width and depth in the regions by ensuring expansion of the retail outlets that carry the Airtel brand.
• Identify and analyze brand touch points with the greatest impact, both positive and negative on customer behavior and brand loyalty and recommend interactions that would have the most impact on revenue, growth and profitability

Team Performance Management & Engagement:

• Oversee the implementation of learning initiatives to ensure that client-facing staff are able to complete sales
• Ensure the achievement of projects, people and process to achieve set targets within the constraints of the budget.
• Support showroom employee engagement and retention initiatives 
• Implementing and tracking employee rewards scheme.
• Recommending, monitoring and ensuring the development of top talent
• Implementing performance improvement plans and other appropriate measures for underperforming teams and team members
• Ability to entrench and align retail and service culture.
• Effective and timely communication of all schemes and product launches to the retail team within the region.

Decision Making Authority:

• Responsible for regional teams’ performance setting and target achievement
• Responsible for implementation of performance targets
• Responsible for sourcing appropriate showroom sites and getting them up and running on time

Educational Qualifications 

• First degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage

Relevant Experience & Functional / Technical Skills:

• 8+ years of work experience, with at least three (3) years in a supervisory role.
• Must be solution driven, and have acceptable knowledge of the telecommunications business environment
• Pay keen attention to details 
• Objective in decision making
• Performance Measurement & Assessment Skill
• Quick reasoning, proactive thinking and analytical Skills.
• Ability to motivate self and Team
• Ability to evaluate needs of customers, and determine what products or service would best serve those needs
• Good Interpersonal skills
• Exceptional Communications skills (written and oral).
• Supervisory skills.