Workflow Analyst at Airtel

About the Role

• The Workflow Analyst will analyze and improve IT document business processes to make workflows efficient, accurate and cost effective.
• This role involves identifying bottlenecks in IT processes, especially cross functional tasks, gathering IT requirements, analyzing workflow data and working with functional and cross functional teams to implement process improvements.
• The Workflow Analyst will report to the Organization Enterprise Personnel.

Responsibilities
Business Process Enhancement:

• Analyze existing business processes and identify inefficiencies.
• Map and document workflows, procedures, and process requirements.
• Gather requirements from stakeholders and translate them into actionable solutions.
• Recommend process improvements and automation opportunities.

Requirement Gathering:

• Gather requirements from stakeholders and translate them into actionable solutions.
• Monitor workflow performance using KPIs and operational data to ascertain value before translating into actionable steps

Manage Workflow Roadmap:

• To coordinate and control policies and functions working with the IT, ensure smooth operations and continuous availability of  systems and process across other Teams that work closely with IT.

Workflow Performance:

• Monitor workflow performance using KPIs and operational data.
• Recommend process improvements and automation opportunities.
• Collaborate with IT, operations, and business teams to implement changes.
• Create reports, dashboards, process documentation, and performance metrics.

Application Management (Operations & Delivery)
Manage critical Apps related across the entire organization such as:

• USDM(Universal Sales & Distribution Module
• FIRS Integration
• Integration apps
• Oracle ERP
• Middleware Layers
• Other Apps in related domain/vertical.

Governance, Compliance & Release Management:

• Expected Outcome: Customer-impacting IT changes are compliant, controlled, and delivered with minimal disruption

Key Activities: 

• Ensure adherence to telecom, security, data privacy, and regulatory standards. 
• Govern releases and deployments affecting customer platforms. 
• Test new workflows and ensure changes meet business requirements.
• Track issues and continuously improve processes.

Qualifications
Educational Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, Industrial  Engineering, Operations Management, or a related field.
• Certifications (Advantage): - PMP, PRINCE2, and CBAP.

Relevant Experience & Functional / Technical Skills:

• 8+ years’ experience in System Automation
• Proven experience in using Microsoft Excel, Data analysis, Process mapping and Workflow Automation. 
• Strong Knowledge of OCP, Linux System, Application Integrations, APIs, Networking
• Strong knowledge of requirement gathering and project skills
• Strong knowledge of operational troubleshooting
• Strong stakeholder management skills with the ability to coordinate across Business, IT, Vendors, Operations, and Product teams.
• Excellent communication, documentation, status reporting, and presentation skills.

Other requirements:

• Strong customer and commercial orientation
• Excellent stakeholder management and communication 
• Proactive problem-solving and continuous improvement mindset.