Jobs at MeWe Electronics

Core Job Responsibilities
Goods Receiving & Data Entry:

• Verify quantity, model, and appearance against Purchase Orders (PO) before signing off; print and affix barcode labels, store goods in designated zones by category, and promptly update receiving data in the WMS to ensure physical-vs-system consistency.

Accurate Picking & Outbound Delivery:

• Pick and double-check goods strictly per Sales Orders or Transfer Orders; coordinate with loaders to obtain driver’s signature upon shipment; update outbound data promptly and file relevant documents to ensure zero delivery errors.

Inventory Custody & Environment Control:

• Strictly implement the First-In-First-Out (FIFO) rule; maintain neat stacking and clear aisles in assigned areas; enforce dust-proof, moisture-proof, and fire-proof measures; conduct regular inspections and report abnormalities immediately.

Stock Taking & Account Reconciliation:

• Participate in monthly full inventories and daily cycle counts; investigate discrepancies proactively; update bin cards and system inventory data daily to achieve “daily clearance,” assisting in handling slow-moving or near-expiry stock.

Management & Safety Compliance:

• Maintain cleanliness and order in assigned areas with tools returned to designated spots; strictly adhere to 5S standards and safety prohibitions (e.g., no smoking/open flames); proactively identify and report safety hazards while wearing required PPE correctly.

Qualifications

• Interested candidates should possess a relevant qualification with 2-5 years experience.

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Role Overview

• Support the design and analysis of civil and structural elements for and building projects — from concept through detailed design.

Key Responsibilities

• Assist in structural analysis and design of foundations, steel / concrete structures, and civil works.
• Prepare and review structural drawings, calculations, and specifications.
• Support design coordination with other engineering disciplines.
• Assist with site technical queries and design verification.

Requirements

• B.Eng / B.Sc in Civil Engineering (2:1 or equivalent minimum).
• Working knowledge of structural design software (e.g., STAAD.Pro, AutoCAD, Revit) is an advantage.
• Strong analytical and problem-solving skills.
• COREN registration (in view) is a plus.

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About the Role

• MeWe Electronics is seeking an experienced and results-driven Service Operation Manager to lead and optimize our after-sales service operations in Lagos. The successful candidate will be responsible for managing the company's service network, improving operational efficiency, enhancing customer satisfaction, and driving continuous improvement across all after-sales service functions.
• The ideal candidate must possess strong leadership capabilities and proven experience in the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry, with a solid understanding of after-sales service management, customer experience, and service network operations.

Key Responsibilities

• Develop, expand, and manage the company's after-sales service network, including authorized service centers and collection points.
• Oversee the daily operations of service centers to ensure efficient, timely, and high-quality service delivery.
• Manage the customer contact center, ensuring prompt handling of customer inquiries, complaints, and repair requests.
• Monitor and improve key service performance indicators (KPIs), including First-Time Fix Rate (FTFR), turnaround time (TAT), service productivity, and customer satisfaction (CSAT).
• Coordinate after-sales logistics, spare parts distribution, inventory support, and service scheduling to ensure seamless operations.
• Develop and implement strategies to improve service quality, operational efficiency, and customer experience.
• Drive value-added service initiatives, including spare parts sales, refurbished products, trade-in programs, and other after-sales business opportunities.
• Handle escalated customer complaints and ensure timely resolution through effective corrective actions.
• Analyze operational performance, prepare management reports, and recommend process improvements based on data analysis.
• Lead, coach, and develop service teams while implementing performance management and continuous training programs.
• Collaborate with Sales, Technical, Logistics, Finance, and Supply Chain departments to improve overall business performance.
• Manage relationships with authorized service partners, contractors, logistics providers, and other external stakeholders.
• Ensure compliance with company policies, service standards, quality requirements, and safety regulations.

Requirements

• Bachelor's Degree or HND in Business Administration, Engineering, Marketing, Supply Chain Management, Operations Management, or a related discipline.
• Minimum of 5 years' experience in After-Sales Service Operations, Service Management, or Customer Service Management, with at least 3 years in a leadership role.
• Mandatory experience in the 3C (Computer, Communication & Consumer Electronics) industry, Home Appliance industry, Consumer Electronics, or a related manufacturing environment.
• Strong knowledge of after-sales service operations, warranty management, service center management, spare parts management, and customer support.
• Experience managing authorized service networks and third-party service providers.
• Proficiency in Microsoft Excel, ERP/CRM systems, and data analysis tools.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent leadership, communication, negotiation, and stakeholder management skills.
• Ability to work in a fast-paced, target-driven environment and manage multiple priorities effectively.
• Fluent in English (spoken and written). Knowledge of Yoruba, Hausa, Igbo, or other Nigerian languages is an added advantage.

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About the Role

• MeWe Electronics is recruiting customer-focused and service-driven Aftersales Service Representatives to support our growing after-sales operations.
• The ideal candidate will serve as the first point of contact for customers, manage repair requests, coordinate service activities, provide timely updates, and ensure every customer receives a professional and satisfactory service experience.
• We welcome candidates with experience as Customer Service Representatives, Front Desk Officers, Service Advisors, Service Coordinators, or Repair Reception Officers.
• Applicants must have previous experience in the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry, with a strong understanding of after-sales service management, customer experience, repair coordination, warranty support, and service network operations.

Key Responsibilities

• Receive customer enquiries through walk-in visits, telephone, email, WhatsApp, and other communication channels.
• Register repair requests and accurately create service tickets.
• Coordinate repair appointments and technician schedules.
• Provide customers with timely updates on repair progress and estimated completion dates.
• Handle customer complaints professionally and ensure prompt resolution.
• Verify warranty eligibility and service documentation.
• Maintain accurate customer records and repair history.
• Coordinate closely with technicians regarding repair status and spare parts availability.
• Ensure excellent customer satisfaction throughout the entire service process.
• Escalate unresolved technical or service issues when necessary.
• Achieve customer service KPIs, response times, and service quality targets.

Requirements & Qualifications

• Bachelor's Degree, HND, OND, or equivalent qualification with 2 - 4 years' experience in customer service, front desk operations, service coordination, or after-sales support within the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry.
• Experience working in a service center or appliance repair environment is highly desirable.
• Strong verbal and written communication skills.
• Good computer literacy, including Microsoft Office and CRM/service management systems.
• Excellent interpersonal skills with a customer-first mindset.

Core Competencies:

• Customer Service Excellence
• Service Coordination
• Complaint Handling
• Communication Skills
• Relationship Management
• Problem Solving
• Attention to Detail
• Time Management
• Computer Proficiency
• Team Collaboration.

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Responsibilties

• The Technical Supervisor leads the workshop floor, manages technical escalations, ensures repair quality compliance, and monitors the turnaround time for all appliance maintenance.
• Supervise and assign daily repair queues to the maintenance technicians.
• ​Handle complex technical faults on premium smart home appliances.
• ​Train technical staff on new appliance models and digital diagnostic tools.
• ​Interface directly with customers regarding high-level technical complaints.

Mandatory Requirements

• Interested candidates should possess an HND / Bachelor`s Degree
• Prior work experience in the home appliance or 3C electronics industry is required.

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Responsibilities

• Strategic HR leadship: Serve as the core HR backbone for our appliance tedading group,independetly owning the full employee lifecycle(from onboarding to exit)and optimizing SOPs across retal outlets,warehouses without requiring managerrial oversight.
• Compliance & Risk Mitigation: Act as the local expert on the Nigerian Labor Act;conduct internal audits,manage personnel files,pre-audit payroll,and autonomously resolve labor disputes to ensure 100% operantional compliance.
• Data-Driven Operations: Master HRIS and advanced Excel,analyze labor costs and provide actionable insights for management decisions.
• Full-Spectrum Execution: End-to-end management of Recruitment,Training,and Performance Management(KPI)

Requirements

• Bachelor's Degree.
• 3-5 years of HR experience speceifically within Nigeria's industry.
• Proven ability to work autonomously in a high-pressure, cross-cultrual environment.
• Candidates for the HR position are required to conduct basic conversations in Chinese and act as a communication bridge between Chinese staff and local employees.

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Job Description

• The After-sales Spare Parts Supervisor. ensures the seamless availability, storage, and distribution of spare parts across all service centers, field technician teams, and authorized repair partners.
• Deep product-specific knowledge to accurately forecast parts demand, manage supplier relations, reduce inventory holding costs, and directly support the technical team in minimizing product repair turnaround times
• Establish and maintain minimum/maximum stock levels for critical, high-failure components to prevent stockouts while avoiding over-stocking dead inventory.
• Source original equipment manufacturer (OEM) and high-quality aftermarket spare parts, negotiating lead times, pricing, and minimum order quantities.
• Monitor vendor compliance regarding part quality, defect rates, and delivery punctuality.

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About the Role

• MeWe Electronics is seeking an experienced Aftersales-Sales Service Center Supervisor to oversee the daily operations of our service center and ensure exceptional customer service throughout the after-sales journey.
• The successful candidate will coordinate technicians, customer service teams, repair workflows, service quality, and customer satisfaction while ensuring operational efficiency.
• Applicants must possess experience in the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry, with a strong understanding of after-sales service management, customer experience, service center operations, warranty processes, and service network operations.

Key Responsibilities

• Manage the day-to-day operations of the service center.
• Supervise repair technicians, front desk officers, and customer service representatives.
• Ensure excellent customer service throughout the repair process.
• Monitor repair turnaround time (TAT) and customer satisfaction metrics.
• Coordinate repair scheduling and workload allocation.
• Ensure warranty claims are processed according to company policy.
• Resolve escalated customer complaints professionally and promptly.
• Monitor service center performance using established KPIs.
• Maintain accurate service records and operational documentation.
• Ensure compliance with company procedures and service quality standards.
• Train, mentor, and evaluate service center staff.
• Work closely with Technical, Inventory, Sales, and Customer Service teams.

Requirements & Qualifications

• Bachelor's Degree or HND in Business Administration, Engineering, Customer Service Management, or a related discipline.
• Minimum of 5 years' experience in after-sales operations within the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry.
• Previous experience supervising service center operations is highly preferred.
• Strong leadership, communication, and customer relationship management skills.
• Experience using CRM or service management systems.
• Excellent organizational and decision-making abilities.

Core Competencies:

• Service Centre Operations
• Customer Experience Management
• Team Leadership
• Complaint Resolution
• Operational Planning
• Performance Monitoring
• Service Quality Assurance
• Communication Skills
• Process Improvement
• Decision Making.