Jobs at Moniepoint Inc.

Job Summary

• The Inventory & Warehouse Manager is tasked with ensuring the accurate, timely, and secure management of all Point-of-Sale (POS) inventory, including terminals, spare parts, and work tools.
• This role is crucial for maintaining operational continuity and facilitating efficient distribution by establishing robust procedures.

Key responsibilities include:

• Optimizing inventory levels, minimizing costs, and maintaining complete auditability throughout the inventory lifecycle.
• Furthermore, the Inventory Manager must ensure that all POS devices and spare parts under their jurisdiction strictly adhere to the unit's Standard Operating Procedures (SOP), while the inventory management team consistently employs best practices.

Key Responsibilities

• Inventory Control & Accuracy: Develop, implement, and maintain inventory control procedures to ensure high accuracy levels between physical stock and system records. Conduct regular cycle counts, audits, and reconciliations.
• Terminal & Parts Flow Management: Oversee the end-to-day movement of terminals and parts. Ensure faulty terminals are pushed to technicians daily and repaired terminals are accepted from QA accurately and timely, confirming both physical and logical matches.
• Stock Optimization: Analyze inventory data and trends to forecast demand, minimize stockouts, reduce excess inventory, and optimize inventory turnover rates. Establish and maintain reorder points and safety stock levels.
• System & Process Improvement: Implement and manage inventory management systems to improve visibility, traceability, and operational efficiency.
• Drive continuous improvement initiatives to streamline processes.
• Team Leadership & Training: Supervise, train, and mentor inventory staff. Ensure team compliance with all inventory procedures and best practices.
• Vendor & Cross-Functional Coordination: Liaise with procurement, Partnerships,
• DNS, and repair teams to align inventory levels with operational needs.
• Manage relationships with third-party logistic partners and OEMs.
• Reporting & Compliance: Prepare regular reports on inventory performance (e.g., turnover rates, accuracy, carrying costs). Ensure compliance with company policies and regulatory requirements.
• Cost Management: Identify and implement strategies to reduce carrying costs, minimize obsolescence, and dispose of excess or obsolete inventory appropriately.

Qualifications and Requirements
Education:

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or a related field.

Experience:

• Minimum of 5 years of experience in inventory management, warehouse operations, or a similar role, preferably within a repair center, distribution, or retail environment. 
• Proven experience in a supervisory or managerial capacity.
• Hands-on experience with inventory management software and proficiency in Microsoft Excel.

Skills:

• Analytical Skills: Strong ability to analyze data, identify trends, and make data-driven decisions to optimize inventory.
• Attention to Detail: Meticulous approach to ensure accuracy in all inventory records and processes.
• Leadership: Excellent team management, training, and mentoring abilities.
• Communication: Strong verbal and written communication skills for effective collaboration with cross-functional teams and external partners.
• Problem-Solving: Proactive in identifying issues and implementing effective solutions.
• Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.

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Reports to: State Coordinator

About this role

• The State Inventory Officer is responsible for managing the inventory of POS devices across the region, ensuring accurate tracking, secure storage, and efficient distribution.
• This role plays a critical part in operational success by validating serial numbers, monitoring stock levels, resolving inventory discrepancies, and collaborating with cross-functional teams to maintain seamless supply chain execution.

Responsibilities

• Inventory Management: Maintain accurate, up-to-date records of POS devices, including stock levels, locations, and serial numbers; monitor inventory to identify stock shortages and coordinate timely replenishment; conduct regular stock counts and audits to reconcile physical stock with logical inventory. 
• Serial Validation: Verify serial number accuracy for all received POS devices against corresponding records, promptly communicate discrepancies to relevant stakeholders, execute corrective actions, and maintain detailed documentation. 
• Discrepancy Management: Investigate and resolve discrepancies between physical and logical inventory, implementing corrective measures to prevent future errors and improve overall accuracy. 
• Collaboration & Communication: Partner with procurement, sales, and warehouse teams to optimize inventory operations and communicate inventory status, availability, and concerns effectively with internal stakeholders. 
• Additional Duties: Perform additional operational tasks as delegated and assigned by the State Coordinator. 

Experience & Background

• OND/HND or Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred. 
• Proven, similar experience in inventory management or related operational roles. 

Skills & Competencies:

• Analytical & Problem-Solving: Strong capability to reconcile inventory discrepancies and identify process improvements. 
• Technical Proficiency: Skilled in using inventory management software and Microsoft Office applications. 
• Detail Orientation: Exceptional accuracy in data entry, record-keeping, and serial tracking. 
• Organization & Time Management: Ability to prioritize tasks, handle multiple operational demands, and meet deadlines. 
• Communication: Effective written and verbal communication skills across teams. 

What Success Looks Like in This Role:

• 100% accuracy in POS device serial tracking and inventory records.
• Zero downtime in distribution caused by unmanaged stock shortages.
• Rapid, thorough resolution of physical vs. logical inventory discrepancies.
• Seamless alignment and clear communication with sales, procurement, and warehouse teams.

Why Join Us?

• Competitive compensation, benefits, and career growth opportunities.
• Vibrant work culture and support for continuous professional development.

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Reports to: State Coordinator

About this role

• The State Inventory Officer is responsible for managing the inventory of POS devices across the region, ensuring accurate tracking, secure storage, and efficient distribution.
• This role plays a critical part in operational success by validating serial numbers, monitoring stock levels, resolving inventory discrepancies, and collaborating with cross-functional teams to maintain seamless supply chain execution.

Responsibilities

• Inventory Management: Maintain accurate, up-to-date records of POS devices, including stock levels, locations, and serial numbers; monitor inventory to identify stock shortages and coordinate timely replenishment; conduct regular stock counts and audits to reconcile physical stock with logical inventory. 
• Serial Validation: Verify serial number accuracy for all received POS devices against corresponding records, promptly communicate discrepancies to relevant stakeholders, execute corrective actions, and maintain detailed documentation. 
• Discrepancy Management: Investigate and resolve discrepancies between physical and logical inventory, implementing corrective measures to prevent future errors and improve overall accuracy. 
• Collaboration & Communication: Partner with procurement, sales, and warehouse teams to optimize inventory operations and communicate inventory status, availability, and concerns effectively with internal stakeholders. 
• Additional Duties: Perform additional operational tasks as delegated and assigned by the State Coordinator. 

Experience & Background

• OND/HND or Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred. 
• Proven, similar experience in inventory management or related operational roles. 

Skills & Competencies:

• Analytical & Problem-Solving: Strong capability to reconcile inventory discrepancies and identify process improvements. 
• Technical Proficiency: Skilled in using inventory management software and Microsoft Office applications. 
• Detail Orientation: Exceptional accuracy in data entry, record-keeping, and serial tracking. 
• Organization & Time Management: Ability to prioritize tasks, handle multiple operational demands, and meet deadlines. 
• Communication: Effective written and verbal communication skills across teams. 

What Success Looks Like in This Role:

• 100% accuracy in POS device serial tracking and inventory records.
• Zero downtime in distribution caused by unmanaged stock shortages.
• Rapid, thorough resolution of physical vs. logical inventory discrepancies.
• Seamless alignment and clear communication with sales, procurement, and warehouse teams.

Why Join Us?

• Competitive compensation, benefits, and career growth opportunities.
• Vibrant work culture and support for continuous professional development.

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Job Purpose

• The Team Lead, Online Customer Support is responsible for day-to-day leadership and performance management of a sub-team of Customer Support Officers (Associates and Senior Associates) across multiple channels.
• The role ensures consistent delivery of high-quality customer support, achievement of operational KPIs, adherence to policies and regulatory requirements, and continuous improvement of customer experience.
• The Team Lead acts as a key link between frontline operations and management, translating strategy into execution while developing team capability and engagement.

Key Responsibilities
Team Leadership & People Management:

• Lead, coach, and manage a team of Associates and Senior Associates to deliver excellent customer support across all assigned channels.
• Set clear performance expectations, conduct regular one-on-ones, and provide ongoing feedback and coaching.
• Monitor individual and team performance against KPIs, quality standards, and SLAs.
• Support onboarding, training, and ongoing development of team members.
• Identify performance gaps and implement improvement plans where required.
• Foster a positive, inclusive, and high-performance team culture.

Operational Oversight & Service Delivery:

• Oversee daily operations to ensure adequate coverage, queue management, and adherence to schedules and shifts.
• Monitor live performance metrics and take real-time actions to manage service levels.
• Act as the first line of escalation for complex, sensitive, or high-risk customer issues.
• Ensure accurate case management, documentation, and timely resolution of customer issues.
• Support business continuity by proactively managing workload spikes and resource constraints.

Quality, Risk & Compliance Management:

• Ensure consistent adherence to customer support procedures, scripts, and regulatory requirements.
• Review quality assessment outcomes and coach team members to improve service quality.
• Identify potential operational, service, or risk issues and escalate to the Manager as appropriate.
• Reinforce data privacy, security, AML, and other mandatory compliance requirements within the team.

Customer Experience & Continuous Improvement:

• Analyze customer feedback, complaints, and recurring issues to identify improvement opportunities.
• Partner with Quality, Product, Technology, and Operations teams to resolve root causes and improve processes.
• Drive adoption of new tools, processes, and policy changes within the team.
• Contribute to the development and update of knowledge base articles, FAQs, and support workflows.

Reporting & Stakeholder Collaboration:

• Provide regular performance updates, insights, and escalation reports to the Customer Support Manager.
• Track trends in volumes, quality, CSAT, and escalations, and recommend corrective actions.
• Collaborate with internal stakeholders to ensure alignment between customer needs and business objectives.
• Support audits, reviews, and management requests related to customer support operations.

Performance & Success Measures

• Achievement of team KPIs (SLAs, CSAT, productivity, quality scores).
• Reduction in escalations and repeat contacts.
• Improved team capability, engagement, and retention.
• Compliance with policies, procedures, and regulatory standards.

Qualifications & Experience

• Minimum of a BSc Degree
• 5–7 years of customer support experience, preferably in banking, fintech, or digital services.
• At least 2 years in a supervisory or team-lead role.
• Completion of NYSC or possession of exemption/exclusion letter.
• Experience managing teams working in shifts.

Leadership & Professional Skills:

• Strong people management, coaching, and performance management skills.
• Solid understanding of contact center operations, KPIs, and quality frameworks.
• Ability to analyze data and translate insights into action.
• Strong decision-making and problem-solving skills under pressure.

Communication & Interpersonal Skills:

• Excellent written and verbal communication skills.
• Ability to handle escalations and difficult conversations professionally.
• Strong stakeholder management and collaboration skills.

Personal Attributes:

• High level of ownership, accountability, and integrity.
• Calm, resilient, and adaptable in a fast-paced environment.
• Customer-centric with a strong service mindset.
• Willingness to work shifts, weekends, and public holidays as required.

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Job Purpose

• The People Business Partner (PBP) serves as a strategic partner to business leaders, driving the alignment of people strategy with business priorities.
• This role exists to ensure that every people-related initiative, from performance enablement and workforce planning to leadership effectiveness is executed with precision, empathy, and measurable impact.
• Beyond traditional HR delivery, the PBP acts as a trusted advisor, shaping organizational health and fostering a culture of accountability, engagement, and inclusion.
• The role bridges the gap between business needs and people solutions, ensuring that talent is positioned as a key enabler of growth and innovation.

Key Responsibilities

• Partner with business leaders to translate organizational goals into actionable people plans that drive capability, performance, and retention.
• Lead workforce planning and organizational design discussions to ensure the right structure, roles, and talent are in place to meet current and future needs.
• Coach and influence leaders on talent strategy, performance management, and employee engagement to strengthen leadership effectiveness and team culture.
• Act as a trusted advisor on employee relations matters, ensuring fair, consistent, and business-aligned resolutions in collaboration with the Employee Relations COE.
• Partner with the Talent Management and Total Rewards teams to implement talent programs, learning initiatives, and reward structures that support performance and growth.
• Analyze people data and insights to identify trends, risks, and opportunities, presenting data-driven recommendations to business leaders.
• Champion change management and communication strategies that support transformation, adoption, and continuous improvement within business units.
• Ensure compliance with internal policies and local labor laws while promoting a positive, high-performance culture.

What Success Looks Like 

• You have established yourself as a trusted advisor to senior business leaders, influencing key people and organizational decisions.
• Business units under your support demonstrate improved engagement, retention, and performance outcomes.
• You’ve delivered a measurable improvement in workforce planning accuracy and performance management effectiveness.
• Leaders actively seek your input on strategic and people-related matters, not just HR processes.
• You’ve successfully embedded at least one COE-led initiative (e.g., new policy, performance framework, or ER process) within your business unit with strong adoption and feedback.

Qualifications

• 2–4 years of progressive HR experience, including at least 2 years in a Business Partnership or advisory capacity.
• Demonstrated experience working in fast-paced, matrixed, or multinational environments.
• Strong understanding of core HR functions — performance management, employee relations, organizational design, and workforce planning.
• Proven ability to use HR data and analytics to inform decision-making

Preferred Qualifications:

• Experience supporting technical or commercial business units in a fintech, banking, or tech environment.
• Demonstrated success influencing senior stakeholders and leading complex change initiatives.

About You:

• You’re a strategic thinker who sees the big picture but executes with precision.
• You build trust quickly and communicate with empathy, clarity, and confidence.
• You thrive in ambiguity and can balance multiple stakeholders with ease.
• You’re data-driven — you make decisions grounded in insight, not intuition.
• You’re committed to continuous improvement, always seeking better ways to drive business impact through people.