Latest Vacancies at Kwik Delivery

Who You Are

• You are a process-oriented, data-driven operations & logistics manager who is ready to roll up your sleeves, join a passionate team, and build a business at light speed while tackling the large Nigerian parcel shipping market.
• You not only possess a rare combination of analytical thinking, creative problem solving, detail orientation and interpersonal skills, but can also drive a core part of our business: making sure our amazing services are available and perfectly executed to our customers conveniently and seamlessly.

What You'll Do

• Assist the COO in setting the customer experience goals for the business as part of the annual performance assessment.
• Develop and deploy the company’s CX strategy, including characterization of strategic customer segments, systematic collection and application of customer experience insights for strategic advantage and growth.
• Coordinate the various roles associated with CX management throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance and customer touch-points.
• Establish and roll-out the company’s CX maturity roadmap for holistic management and incremental sophistication as internal capabilities increase and external expectations evolve.
• Develop an efficient portfolio of CX insights and analytics that provide an integrated single view of each customer, a 360-degree view of customer experience for each segment.
• Develop recognition for formal and informal collaboration that resolves issues, prevents issues, and creates value for internal and external customers.
• Develop and deploy systematic actions on CX insights by cross-functional representatives, to prevent recurrence of issues and to create new mutual value associated with key drivers of customer lifetime value.
• Ensure ongoing skill development and capability-building within the CX management roles and among employees at-large for customer-focused communication, customer experience improvement and innovation, and alignment with customer expectations.

What You'll Bring

• BA / B.Sc Degree in any relevant field or equivalent practical experience.
• MBA degree or equivalent will be an added advantage.
• 8+ years of experience CX management.
• 3+ years of experience managing or supervising multiple CX roles previously
• Certified Customer Experience Professional (CCXP).
• Strong background in customer research and analytics techniques, customer strategy, process improvement, and performance management.
• Track record of frequent personal interactions with customers.
• Tech-savvy in evolving technologies.
• Experienced in navigating ambiguity and change with an entrepreneurial mind-set.
• Natural leader with the ability to motivate and lead a team, even indirect reports
• Ability to take initiative and be flexible in a constantly-changing work environment

Life at Kwik

• Join a diverse, passionate & driven team of all backgrounds
• Casual work environment
• Comprehensive health benefits to fit your needs
• Competitive salary

go to method of application »

Who You Are

• You are a process-oriented, data-driven operations & logistics manager who is ready to roll up your sleeves, join a passionate team, and build a business at light speed while tackling the large Nigerian parcel shipping market.
• You not only possess a rare combination of analytical thinking, creative problem solving, detail orientation and interpersonal skills, but can also drive a core part of our business: making sure our amazing services are available and perfectly executed to our customers conveniently and seamlessly.

What You'll Do

• Own day-to-day operations, employee management, and constant margin evaluation of delivery operations, communicating business status and progress to the COO
• Own our fleet operations team, including external delivery partners and all internal operations, while working alongside our Sales, Marketing & Engineering on strategy and delivery timelines
• Enable efficient and accurate schedules/routes, which minimize drive times and mileage
• Provide accurate and timely operational and financial reporting while holding delivery team accountable to KPIs & Quality of Service Metrics
• Use data to drive improvements to delivery operations and ensure high-quality customer experiences, delivery protocols, driver support and best practices
• Work to minimize costs, improve services and process efficiencies
• Motivate, coach and mentor staff on all levels.

What You'll Bring

• BA / BS Degree in Engineering, Transport Management, Operations or Analytics, or equivalent practical experience.
• 5+ years of experience managing transportation operations to ensure lowest-cost and on-time delivery
• 3+ years of experience managing relationships with partners or 3PLs
• Strong understanding and experience of developing and managing metric-orientated logistics processes and the ability to measure, analyse, improve, control and take ownership of the delivery processes.
• Experience in managing fleet 2 wheels & 4 wheels
• Ability to effectively manage hourly employees
• Natural leader with the ability to motivate and lead a team, even indirect reports
• Ability to take initiative and be flexible in a constantly-changing work environment
• Excellent communication skills
• Strong knowledge of excel / google sheets and ease with a variety of tech platforms, including accounting and reporting

Life at Kwik

• Join a diverse, passionate & driven team of all backgrounds
• Casual work environment
• Comprehensive health benefits to fit your needs
• Competitive salary

go to method of application »

Who You Are

• You are a process-oriented, data-driven operations & logistics manager who is ready to roll up your sleeves, join a passionate team, and build a business at light speed while tackling the large Nigerian parcel shipping market.
• You not only possess a rare combination of analytical thinking, creative problem solving, detail orientation and interpersonal skills, but can also drive a core part of our business: making sure our amazing services are available and perfectly executed to our customers conveniently and seamlessly.

What You'll Do

• Own day-to-day operations, employee management, and constant margin evaluation of delivery operations, communicating business status and progress to the COO
• Own our operations team, including external delivery partners and all internal operations, while working alongside our Sales, Marketing & Engineering on strategy and delivery timelines
• You will help launch and ultimately be responsible for the financials and operational health of the hubs.
• Enable efficient and accurate schedules/routes, which minimize drive times and mileage
• Provide accurate and timely operational and financial reporting while holding delivery team accountable to KPIs & Quality of Service Metrics
• Use data to drive improvements to delivery operations and ensure high-quality customer experiences, delivery protocols, driver support and best practices
• Work to minimize costs, improve services and process efficiencies
• You will build and train your team, develop best practise and ensure the hub is a healthy, happy, efficient working site.

What You'll Bring

• BA / BSc Degree in Engineering, Finance, Operations or Analytics, or equivalent practical experience.
• 7+ years of experience managing transportation operations to ensure lowest-cost and on-time delivery
• 3+ years of experience managing relationships with vendors
• Strong understanding and experience of developing and managing metric-orientated logistics processes and the ability to measure, analyse, improve, control and take ownership of the processes.
• Experience in managing customer service
• Ability to effectively manage hourly employees
• Natural leader with the ability to motivate and lead a team, even indirect reports
• Ability to take initiative and be flexible in a constantly-changing work environment
• Excellent communication skills
• Strong knowledge of excel / google sheets and ease with a variety of tech platforms, including accounting and reporting.

Life at Kwik

• Join a diverse, passionate & driven team of all backgrounds
• Casual work environment
• Comprehensive health benefits to fit your needs
• Competitive salary