Used Car Sales Manager at Mandilas Group Limited

Job Summary

This role is primarily responsible for the general management of the pre-owned vehicles business, including sourcing (local purchase, import and consignment), storage, marketing and sales for reasonable profitability. Essentially, the role will research, develop and implement pre-owned auto sales plans.

Job Scope and Responsibilities

Business Development, Management and Reporting

• Support the General Manager, Mobility to develop and achieve used vehicles sales business objectives
• Develop and implement annual strategic business plans for used vehicles sales operations
• Identify business opportunities by researching and analyzing existing and potential customer needs
• Liaise with GM Mobility to set sales targets and KPIs for pre-owned sales team to effectively manage sales activities
• Develop a marketing plan for attracting new customers and retaining the existing ones.
• Ensure the development and implementation of sales strategies
• Develop proposals and quotations for existing and prospective customers
• Conduct sales presentations to customers on Mandilas’ new car products
• Possess a rich bouquet of local and international sources for pre-owned automobiles
• Analyze the market potential and determine the value of existing and prospective customers to the business
• Analyze trends, data, demographics, pricing strategies, and other information that can potentially improve sales performance
• Develop sales team industry skills and knowledge to increase market share
• Participate in trade shows and conventions to showcase products and services
• Provide regular performance reports to GM Mobility on customer needs, problems, interests, competitive activities, and potential for new and existing products and services

Stakeholder and External Relations

• Build and maintain excellent relationships with key account holders by making periodic visits; exploring specific needs and anticipating new opportunities
• Research and develop marketing programs by consulting with internal departments and external suppliers
• Organize interactive sessions for existing, prospective and potential clients to drive interaction and provide more confidence in Mandilas pre-owned mobility products and services

Customer Service

• Design and maintain effective customer complaints handling procedures
• Design, implement and continually review the customer satisfaction system in relation to pre-owned vehicle sales
• Design appropriate customer loyalty programs, review and analyze results and make recommendations to GM Mobility as applicable
• Advise customers on available vehicle options, care and maintenance

Leadership and People Management

• Provide strong leadership and ensure clear strategic objectives are in place.
• Develop job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks and participating in professional organizations.
• Support the implementation and facilitation of relevant workshops and training courses
• Ensure continuous design and deployment of training curriculum for pre-owned auto sales personnel
• Effectively manage personnel within the department to reduce costs while attaining the strategic goals and objectives of the business
• Promote Mandilas core values (Integrity, Care for the future, Accountability, Reliability, Respect for people and Excellence) and a strong team culture
• Manage the day-to-day performance, learning and development of the team, including one-on-one feedback sessions and conduct effective performance appraisals
• Coach and mentor team members towards delivering outstanding pre-owned auto sales experience to customers.

Education and Experience

Education

• Minimum of first degree in Marketing, Statistics, Mathematics, Economics or any business-related discipline. An MBA or other commercial or management postgraduate degrees will be an advantage.

Experience

• Minimum of six (6) years mobility sales experience with proven track record of not less than three (3) years in the pre-owned space in Nigeria.