Fresh Jobs at FairMoney

About The Role

As a Training Manager at FairMoney, you will be responsible for developing and implementing training programs for our team as required. You will work closely with the department heads to identify training needs and design programs that support the business objectives.

Responsibilities

• Design and implement training programs that align with the company's goals and objectives
• Work closely with department leaders to identify training needs and develop training modules
• Develop training materials, including presentations, manuals, and e-learning modules
• Conduct training sessions for new and existing employees both in-person and remotely
• Monitor training effectiveness and adjust programs as needed
• Evaluate results of training programs and provide feedback to management
• Develop and maintain relationships with external training venders if required

Requirements

• Bachelor's degree in Education, Psychology, Business Administration, or a related field
• At least 5 years of experience in developing and implementing training programs
• Experience training Account Officers and Client Relationship Managers
• Excellent presentation and communication skills
• Experience working in mobile banking or financial services industry is a plus
• Ability to work in a fast-paced environment and meet established deadlines
• Experience with e-learning platforms and software
• Previous experience working with a L&D consulting firm is an added advantage
• Strong organizational and time management skills

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We are looking to hire a Key Account Manager to join our Sales team. To do well in this role, the successful hire will need to have a very fine eye for sales, and Customer relationship. Below are the roles and responsibilities but not limited to:We are looking to hire a Key Account Manager to join our Sales team. To do well in this role you need a very fine eye for sales, and Customer relationship. Below are the roles and responsibilities but not limited to:

• He/She will be responsible for driving the business of Merchant acquiring in the different merchant sectors (Supermarket, Pharmacies, Filling Stations, Eateries & Restaurants, Lounge and Bar and Hotels) and developing & deploring strategies to increase sales revenue.
• Engaging with portfolio of merchants to introduce them to our products.
• Have a good understanding of the business's products or services and be able to advise others about them.
• Follow up with Merchants and ensure active and inactive merchants are visited and if need be, mobilize retrieval of POS from inactive business partners.
• Onboard and retain the merchants and nurture those key relationships over time.
• Being able to help the merchant resolve issues / complaints on the spot or escalate to customer support when necessary.
• Coordinating pre-sales and post-sales follow up.
• Hit target quotas for set KPIs (Transaction value, volume, and revenue).
• To achieve their daily, weekly, and monthly target of transactions.
• To reactivate the inactive accounts by calling, and visiting them.
• Monitoring market trends and providing regular competitor feedback.

Requirements

• A minimum of 4 - 6 years of experience in the Merchant business.
• Ability to self-motivate and manage self.
• Good communication and interpersonal skills.
• Customer orientation and ability to adapt/respond to different characters.
• Proximity to Lagos Island and its environs is very key