Jobs at IpNX Nigeria Limited

Role Description

This is a full-time on-site role for a Telesales Representative at ipNX Nigeria Limited in Lagos. The Telesales Representative will communicate with customers, provide support, drive sales, and conduct training sessions.

Qualifications

• Make outbound calls to potential customers to pitch and promote the division’s products and services.
• Receive and manage inbound calls to provide customers with required coverage details and information about our offerings.
• Handle Email inquiries about coverage, expansion plans, and service inquiries.
• Manage calls effectively to prevent call
• Manage interactions effectively to generate and qualify leads promptly.
• Maintain a healthy sales pipeline and achieve a high conversion rate.
• Maintain accurate records of interactions, following scripts provided by the company and adapting communication strategies to the different categories of leads.
• Document and report relevant market intelligence that can be leveraged to achieve business growth and increased sales volume.
• Effective Customer Onboarding
• Maintain high standards in managing customers’ onboarding experience across relevant touchpoints in the customer journey.

Job Specification

• BSC Mass Communication/Public Relations/Marketing/Sales/Engineering, Social Sciences/related disciplines
• Telesales or Telemarketing Qualification
• Excellent Microsoft Office Suite Competence
• Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting
• Understanding of the B2C sales environment, consistent track record of success in achieving product effectiveness
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization

Work Experience:

• At least 1 year of experience within the telecoms or FMCG space; knowledge of retail market, competitor behavior, and strategy, including related product dynamics and product management

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Job Summary

• We are currently seeking a service fulfillment and Support Engineer to join our Ibadan team, to improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customer. 

Responsibilities

• Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
• Retail Customers: Restore service failures within 24 hours of its occurrence.
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incident
• Identify, plan and execute nodes/segment that require preventive maintenance on the network.
• Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement.
• Ensure weekly support status reports are done and submitted timely for review.
• Provide backend support to FSE in integrating new customers to the network or providing customer’s link upgrade.
• Timely delivery and completion of Assigned projects.
• Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.
• Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links.
• Ensure no stock-out of tools and materials for network implementation and for fault support

Qualifications and Requirements

• BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
• At least 2 years in the telecommunications industry,
• Customer centric and stakeholders’ management.
• Good LAN/WAN network design and implementation skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors and members of team.
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP, OSPF, RIP etc.).
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN, DMVPN.
• Knowledge and experience with network security (IPSec Firewalls) is desirable.
• A hand on experience with OSPF and BGP is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
• Must be able to follow multiple simultaneous projects to completion with minimal supervision.
• Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
• Strong telecommunications transmission skills (both Optical and wireless), IP design skills, in depth knowledge of IP Network Troubleshooting.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• Hardworking and Tenacious.
• Performance driven.
• Sharp analytical and logical reasoning.
• Work effectively with own initiative and with minimal supervision and also as a part of a team.