Telesales Representative at IpNX Nigeria Limited

Role Description

This is a full-time on-site role for a Telesales Representative at ipNX Nigeria Limited in Lagos. The Telesales Representative will communicate with customers, provide support, drive sales, and conduct training sessions.

Qualifications

• Make outbound calls to potential customers to pitch and promote the division’s products and services.
• Receive and manage inbound calls to provide customers with required coverage details and information about our offerings.
• Handle Email inquiries about coverage, expansion plans, and service inquiries.
• Manage calls effectively to prevent call
• Manage interactions effectively to generate and qualify leads promptly.
• Maintain a healthy sales pipeline and achieve a high conversion rate.
• Maintain accurate records of interactions, following scripts provided by the company and adapting communication strategies to the different categories of leads.
• Document and report relevant market intelligence that can be leveraged to achieve business growth and increased sales volume.
• Effective Customer Onboarding
• Maintain high standards in managing customers’ onboarding experience across relevant touchpoints in the customer journey.

Job Specification

• BSC Mass Communication/Public Relations/Marketing/Sales/Engineering, Social Sciences/related disciplines
• Telesales or Telemarketing Qualification
• Excellent Microsoft Office Suite Competence
• Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting
• Understanding of the B2C sales environment, consistent track record of success in achieving product effectiveness
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization

Work Experience:

• At least 1 year of experience within the telecoms or FMCG space; knowledge of retail market, competitor behavior, and strategy, including related product dynamics and product management