Job Vacancies at Estuary Business Solutions (EBS) Limited

Job Description

• We are looking for an experienced technical project coordinator to coordinate numerous company’s projects.

Responsibilities

• Works with department leadership and stakeholders to document or develop project scope, goals, and deliverables, including project dependencies, project plans, budget proposals, communications plan, project scope, project timeline, and milestones.
• Work in a team alongside with the Information Technology Manager to assign tasks and responsibilities to appropriate team members depending on the complexity of the project and tracks project milestones and deliverables.
• Also required to work independently on specific tasks until completion.
• He/She is expected to track manage and resolve cross-project dependencies, risks, issues/conflicts, and change requests to ensure that all targets and requirements are met.
• He/She is expected to communication effectively and manage communication with project stakeholders (Internal and External) on all project related matters, in a timely and clear fashion manner.
• Develops and delivers progress reports.
• Assist in developing and delivering presentations to key stakeholders as needed.
• Conducts project post-implementation meetings and creates a recommendations report in order to identify successful and unsuccessful project elements.
• May review current systems and processes for possible improvements and implement process changes as appropriate, including writing policies and/or procedures and training.
• Holds and/or attends regular project meetings, and teleconferences associated with assigned projects.
• Administers the project approach, structure, and charter through the establishment of project requirements and planning.
• Monitors the project budget and schedule.

Educational Qualifications & Work Experience

• Bachelor's Degree in the field of Computer Science, Information Systems, Business
• 2 - 3 years hands-on experience in project management and project coordination activities covering Small->Medium->Large projects.
• Experience of using Project management tools not limited to the listed Microsoft Project, SharePoint, Visio, PowerPoint and Excel.
• Practical and demonstrable knowledge and experience of project management practices, techniques and principles covering Planning, Scoping, Implementation, change control management, work breakdown structure.

Other Requirements:

• Strong organization skills to take initiative and manage multiple tasks and work independently in a demanding, dynamic environment.
• Able to consistently meet deadlines.
• Strong communication, collaboration, and relationship management skills to effectively engage with stakeholders and deal with a diverse set of problem.
• Excellent presentation and facilitation skills to validate the requirements/scope of a project and present information to stakeholders.
• Excellent problem-solving skills with the ability to analyze alternative solutions and work independently to resolve issues in a timely manner.
• Technical ability to understand complex systems and manage cross-program dependencies.

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Job Description

• We are looking for a well experienced technical support personnel to provide technical assistance and support to EBS customers and technical business requirements, utilizing problem management and intelligent/automated troubleshooting techniques.

Responsibilities

• Manages and supports field related issues using established techniques.
• Consults with users to determine steps and procedures required to resolve identified and unknown technical matters.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Maintains knowledge of technology innovations and trends.
• Where required, may be required to develop scripts to automate processes, design and automate processes and readapt solutions to required levels.
• Performs other related duties as assigned.

Educational Qualifications & Work Experience

• Bachelor’s Degree in Computer Science or related field preferred.
• At least two years of hands-on experience of Technical support highly preferred.

Required Expertise and Experience of the Listed:

• JAVA
• LINUX
• SQL, PHP, LINUX, PYTHON, ##, WEB, HTML, Web APPS, Power BI, Tableau, Data Analytics, Business Automation
• Word, Excel, Powerpoint, Visual Studio
• Business Writing And Business Document Development And Review

Other Requirements:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.