Technical Support Personnel at Estuary Business Solutions (EBS)

Job Description

• We are looking for a well experienced technical support personnel to provide technical assistance and support to EBS customers and technical business requirements, utilizing problem management and intelligent/automated troubleshooting techniques.

Responsibilities

• Manages and supports field related issues using established techniques.
• Consults with users to determine steps and procedures required to resolve identified and unknown technical matters.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Maintains knowledge of technology innovations and trends.
• Where required, may be required to develop scripts to automate processes, design and automate processes and readapt solutions to required levels.
• Performs other related duties as assigned.

Educational Qualifications & Work Experience

• Bachelor’s Degree in Computer Science or related field preferred.
• At least two years of hands-on experience of Technical support highly preferred.

Required Expertise and Experience of the Listed:

• JAVA
• LINUX
• SQL, PHP, LINUX, PYTHON, ##, WEB, HTML, Web APPS, Power BI, Tableau, Data Analytics, Business Automation
• Word, Excel, Powerpoint, Visual Studio
• Business Writing And Business Document Development And Review

Other Requirements:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.