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  • Posted: Feb 14, 2022
    Deadline: Not specified
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  • Cydene is one of Nigeria’s leading energy groups with expertise in Management, Marketing & Logistics of Energy Commodities.
    Read more about this company

     

    Technical Customer Service Officer

    Responsibilities
    Strategic:

    • Take ownership of customers issues and follow problems through to resolution
    • Set a clear mission and deploy strategies focused towards that mission
    • Develop service procedures, policies and standards
    • Turn prospective Clients to actual Clients
    • Enhance the First Call Resolution
    • Identify new tools and technologies to better serve the customer
    • Drive better sales through service.

    Operational:

    • Keep Accurate records and Document Customer Service actions and Discussions
    • Analyze Statistics and Compile Accurate Reports
    • Keep ahead of Industry’s developments and apply best practices to areas of improvement
    • Control Resources and utilize assets to achieve qualitative and quantitative targets
    • Work Effectively with all peers to negotiate and influence customer improvements
    • Organize Training sessions for client representatives in order to enhance product knowledge.
    • Manage Company / Customer’s contact list system.

    Key Performance Indicators

    • Increased response time to resolve complaints
    • Maintain 100% of customer base.
    • Quality of Customer Feedback
    • Average Response & Resolution time of customers complaints
    • Increased number of acquired reviews
    • Improved Customer retention Rate.

    Person Specification

    • B.Sc qualification in Computer Science or a related field with 3 - 5 years work experience.
    • Proven Experience in providing customer service support
    • Working knowledge of customer service software, databases and tools
    • Awareness of industry’s latest technology trends and applications
    • Able to use these relationships to deliver service improvements
    • Proven Experience in providing customer service support
    • Working knowledge of customer service software, databases and tools
    • Tech savvy and ability to resolve first line issues to customers
    • Able to use these relationships to deliver service improvements.

    Requirements:

    • Candidate MUST have experience handling phone/email support in a call center environment.
    • Candidate must beflexible with timing. Shifts are most likely afternoon or evening shifts (3-11pm or 7pm - 3am)
    • Must be available at least 1 day of the weekend.
    • Must be Tech savvy.

    Salary
    Very Attractive.

    go to method of application »

    UX Researcher

    What We're Looking For

    • We are searching for a Mid to Senior level User Researcher to join our remote product team handing research for a Global E-commerce company. As a user researcher, you will be experienced in using a variety of user research methods to reveal actionable insights.
    • You will have excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
    • You will be confident in explaining user needs to senior stakeholders and acting as a persuasive advocate for those needs both within the team and the wider organization.
    • You will have experience with and be comfortable working collaboratively in an agile development environment with designers, developers, and product managers.

    What You'll Be Doing

    • Working closely with product teams to plan, design, prepare and run user research activities
    • Designing and running discovery research to develop a deep understanding of the needs of all users.
    • Managing the usability testing process from recruiting participants, designing tasks, and preparing discussion guides, to test moderation, analysis and presenting results
    • Designing, executing, and analysing qualitative surveys
    • Helping to collect & analyse CX metrics
    • Analysing and synthesising research data to turn research findings into actionable insights
    • Effectively communicating user research findings to the team and the wider organisation, so that they share a strong and empathetic understanding of their users (including formal reports and presentations at show and tells)
    • Maintaining research outputs so they are shareable and traceable
    • Helping to promote a collaborative, user centric culture through group analysis, workshops, and ideation sessions.

    What We're Looking To See

    • Proven experience of designing, facilitating, and analyzing a wide range of qualitative and quantitative user research methods.
    • Strong understanding of strengths and limitations of different research methods
    • Proven experience of presenting user research findings in a wide variety of formats and contexts
    • Experience working with key tools.
    • Demonstrable knowledge, experience in and passion for user centered design practices
    • Proven experience of working in an agile development environment with designers.

    Salary
    $10 per hour.

    Method of Application

    Use the link(s) below to apply on company website.

     

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