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  • Posted: May 18, 2022
    Deadline: Not specified
  • Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations. Interswitch, through its “Super Switchâ€&A...
    Read more about this company


    Team Lead, Strategic Partnerships

    Job Summary

    • To lead the rapid expansion of the Verve card scheme through strategic partnerships with entities in Nigeria, Africa and the Rest of World.
    • Strategic partners include global merchants, processors, switches, resellers, consultants, government, corporates etc.

    Key Responsibilities

    • Prospect, identify, engage, sign-up / execute agreements and manage strategic partners.
    • Convert existing strategic partnership pipeline and onboard partners required to achieve set strategic initiatives.
    • Extend existing Verve products to new markets (Africa) and lead strategic market expansion initiatives
    • Support initiatives to deepen and grow the business through strategic relationship management, development of Verve ecosystem and other key requirements for the business growth.
    • Internal and external stakeholders’ management.
    • Provide business support and guidance to project teams for onboarding and integration of strategic partners.
    • Support research and create strategy for rapid expansion of the Verve scheme.
    • Conduct market research (directly or through partners), partners impact assessment and other assessments required to designated entities as strategic partners.
    • Provide inputs and insights to Products and Engineering teams on product and system design, upgrades and, development.


    • Bachelor's Degree or HND in Business related field, Engineering (including computer sciences).
    • MBA will be an added advantage
    • French Language will be an added advantage
    • 8 - 12 years working experience
    • Minimum of 5 years working experience in Banking (Corporate Banking, Electronic Banking and/or Transaction Banking Divisions) or Fintech.
    • Experience closing large corporate and complex deals will be an added advantage Experience in Consulting or/ Telecoms will be an added advantage
    • Experience in pan African business engagements will be an added advantage
    • Experience in card issuance, acquiring and payments projects will be added an advantage.

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    Team Lead, Service Governance

    About the Job
    Process Management:

    • Ensure all Processes within the Paymate Business are duly documented and validated
    • Identify improvement opportunities within the business and fix process lapses
    • Conduct Process Improvement to ensure our operations are optimized
    • Ensure documentation of all Operational Processes and Procedures across the Paymate Business
    • Ensure all documented guides are up to date and duly approved by identified Process Owners and Champion.
    • Participate in process improvement activities for identified improvements
    • To develop and manage resources that ensure all processes and policies are duly documented for Interswitch to ensure we achieve repeatable business and maintain our ISO 9001 standards.

    Continuous Improvement:

    • Analyze Paymate processes and procedures and develop process enhancement strategies.
    • Investigate shortfalls, issues, and complaints in current business processes.
    • Establish norms and standards of the Paymate Business performance
    • Collaborate with relevant stakeholders to enhance productivity and customer satisfaction.
    • Align with the Technology team to ensure execution of identified measures required to prevent service failure/downtime reoccurrence.
    • Ensure reduction and improvement of top complaints by Paymate customers
    • Stay up-to-date with developments in management and process optimization.

    Stakeholder Alignment:

    • Manage alignment with Paymate Back Office Support (Risk & Compliance, Technology, Support, Operations, Group HR, Business Lines) to ensure the group goals are achieved
    • Organize, monitor, and improve the Paymate’s relationships with other internal stakeholders.
    • Ensure agreed deliverables from Business Partner engagements are executed

    Knowledge Management:

    • Ensure all required documents within the business are available, stored in a central repository and updated consistently
    • Define the knowledge management strategy for our knowledge base and maintain high quality, up-to-date, and searchable content for the various teams in Paymate
    • Work effectively across the organization with stakeholders, change management, service evaluate business knowledge requirements, define the efficiency of the knowledge base content, and ensure availability.
    • Establish writing guidelines based on knowledge base best practices and develop the team to ensure they achieve or surpass them.
    • Ensure adherence to established knowledge information across the Paymate Business
    • Conduct periodic reviews to ensure validity and proper updates are done in the central repository

    Initiatives & Change Management:

    • Execution of all Group initiatives across the different departments and ensure full completion
    • Drive the success of all internal engagements within the Paymate group and ensure full achievement of set objectives>
    • Develop and manage resources that ensure all initiatives in Paymate meet set objectives on time and on budget.
    • Partner with relevant stakeholders across the organization to execute change initiatives that focus on changes to people, business processes, systems, technology, job roles, and organizational structure.

    Churn Management (Reporting & Analytics):

    • Ensure weekly and monthly reporting of customer transactions and trends are developed and shared with the account managers
    • Drive and ensure feedback from the customer is received in cases of reduced transaction
    • Ensure all action items to retain and win back customers are completed

    Risk & Compliance Management:
    Work with Risk Management, Compliance, and Internal Audit to achieve the following for the Business:

    • Policy Development
    • Internal Compliance
    • Reputation Management
    • Regulatory Compliance
    • Business Continuity
    • Contract Management

    Method of Application

    Use the link(s) below to apply on company website.


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