Latest Jobs at IT Horizons Limited

Job Description

• You will be responsible for implementing, maintaining, supporting, developing and, in some cases, designing communication networks within an organization or between organizations. 
• Your goal is to ensure the integrity of high availability network infrastructure to provide maximum performance for users. Users may be staff, clients, customers and suppliers. 
• You will be part of a team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs.
• Design and Configuration of routing and switching equipment
• Design and Configuration of voice services (IP/Traditional; On-premise/Hosted)
• Design and Configuration of Telepresence Solutions
• Design and Configuration of Contact Center Solutions
• Design and Configuration of Multimedia Solutions
• Design and Configuration of Collaborative Solutions
• Design and Configuration of Wireless Solutions
• Design and Configuration of Enterprise Mobility Solutions
• Design and Configuration of Network, Systems and Application Monitoring Solutions
• Remote support of on-site engineers and end users/customer
• Remote troubleshooting and fault finding when issues occur
• Provide Level-1/2 support and troubleshooting to resolve issues
• Liaising with project management teams, third-line engineers
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
• Design and implementation of new solutions and improving resilience of the current environment
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
• Reporting network operational status by gathering and prioritizing information and managing projects
• Deliver Proof of Concepts (POC)
• Product presentations and demonstrations
• Support with the technical qualification of sales opportunities
• Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
• Provide answers to (technical) questions in a Request for Information (RFI) or a Request for Proposal (RFP)
• Support the Head of Department in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy
• Recognize and actively seek ways to exploit IT to address the complex business, organizational and technical issue
• Provide Professional network security knowledge; participate in proposing and developing network security solutions
• Implement appropriate procedural and technical access control mechanisms; participate in security incident management, security assessments, and vulnerability testing and make recommendations for corrective actions
• Take overall responsibility for ensuring the availability, performance and security of network services within agreed service levels; lead the development of procedures and standards for IT network security operations
• Plan, monitor and control projects using the either PMBOK/PRINCE2 methodology
• Investigate and resolve problems for services within your own area of responsibility; delegate to team members as appropriate, following ITIL processes; manage major network-related incidents and bring them to a satisfactory closure.

Requirements

• University Degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related courses or numerate disciplines.
• MSc will be an added advantage
• 5+ years relevant work experience.
• CCNP (Cisco Certified Network Professional),
• CCNP - Collaboration (Cisco Certified Network Professional - Security, ITIL, Sophos Certified Engineer.

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Job Summary

• As a network and collaboration engineer, you will be responsibility for deploying, manage and support enterprise networks. Configure, install, support, and troubleshoot voice, video and enterprise network equipment. 
• Your role will include designing system configurations, documenting and managing the installation of a new network, and maintaining and upgrading existing systems, as necessary. 
• Oversee and execute planned network maintenance activity while minimizing impact to services. You will also need to be able to implement, administer, and troubleshoot network devices including WAPs, firewalls, routers, switches, and controllers. 
• Provide technical leadership on operational and project related work. Design and implement plans to introduce new technology into the voice, video and enterprise networks while minimizing network outages and insuring a seamless end-user experience. 
• Collaborate with assigned team responsible to maintain and enhance the overall performance and availability of network infrastructure solutions to include data, video, voice, and wireless. 
• Analyze technologies and recommend upgrades/changes based on assessments of the organization's current and future network technology needs. 
• In this role, you will be responsible for designing and deploying enterprise solution architecture, coordinating installations and migrations, and managing SLAs for IP telephony applications. 
• You may also be required to troubleshoot LAN and WAN hardware systems and respond to customer inquiries. Performance of the solutions will be evaluated from time to time as deem fit by the organization. 
• You will be part of a team that is responsible for designing and developing scalable solutions that is in line with customer requirement. You will be involved in project delivery and support activities from time to time as deem fit.

Responsibilities

• Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
• Oversee and execute planned network maintenance activity while minimizing impact to services.
• Provide technical leadership on operational and project related work. Design and implement plans to introduce new technology into the voice, video and enterprise networks while minimizing network outages and insuring a seamless end-user experience.
• Conduct thorough analysis of service results and respond to any escalated service delivery issues in a timely manner.
• Design solutions and create implementation and support models for technology encompassing a specific specialization or platform.
• Configure, install, support, and troubleshoot voice, video and enterprise network equipment.
• Work effectively with other IS teams and outsourcing provider(s) to ensure technology solutions are effectively managed and performed.
• Review reports to ensure all services are completely and successfully delivered. Proactively intervene to correct problems when they are encountered. Use metrics to improve processes.
• Assist in the development of voice and video network operations processes, procedures, and documentation.
• Interface with the business users to elicit and define network communications requirements.
• Perform other duties as requested.
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
• Establishing the customer environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
• Design and implementation of new solutions and improving resilience of the current environment.
• Analyzing existing VoIP networks and computer systems.

Qualifications

• University Degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related courses or numerate disciplines.
• M.Sc will be an added Advantage
• CCNP (Cisco Certified Network Professional), CCNP - Collaboration (Cisco Certified Network Professional - Collaboration), Security (Cisco Certified Network Professional - Security), ITIL, MSCA, MSCE