Jobs at First Bank of Nigeria Limited

Duties & Responsibilities
ETL and Data Warehousing:

• Develop and maintains various database objects such as ETLs, jobs, procedures, functions, scripts, etc.
• Develop and operationalize an automated customer segmentation procedure based on customer present value and persona.
• Develop internal application that will enable stakeholders consume or visualize reports
• Build various complex PLSQL procedures to extract various Alerts on customer or product lifecycle.
• Text mining of unstructured data fields to extract insights.

Analytics:

• Leverage internal and external data to develop predictive and analytical models to solve business problems.
• Design models and advance analytics to address customer lifecycle management across acquisition, retention, attrition etc.
• Develop, build and operationalize analytical models that effectively improve customer knowledge, support churn management, loyalty and value extraction.
• Develop dashboards and dynamic reporting interface to present information and KPIs stakeholders.

Business Intelligence:

• Provide streams of practical actionable insights to the rest of the business covering customer behavior, patterns, unlocking hidden opportunities that will drive profitability.
• Deliver segment and product insights that informs strategic and tactical decisions.
• Lead team to develop a vision and long-term strategy for reactive / proactive retention and customer loyalty.
• Leverage key data mining tools to interpret and analyze large data set through segmentation methods etc.
• Conduct periodic scan of the customer base to identify growth potential and revenue opportunities across all customer segments and business units and share same with stakeholders.
• Improve the effectiveness of customer acquisition, customer wallet-share deepening, customer value management and customer retention.
• Manage analytic deliverables to assist the development of Customer Contact Strategies across multichannel with an increased focus on Digital.
• Support retail, commercial and corporate banking units with market trends and insights to drive profitable customer engagements.
• On-going support and go –to expert for all internal customers on marketing, sales and product development.
• Develop targeted product offerings and marketing campaigns based on customer profiles.

Job Requirements
Education:

• Minimum of Bachelor’s Degree in Computer Science, Statistics, Mathematics or related field.
• Certification or hands-on in any of the following is an added advantage; Oracle DB, Oracle Apex, Microsoft Azure, SOL Server Integrated Services, Power BI, R, Python other data mining and ETL tools.

Experience:

• Minimum of 7 years relevant experience in an Enterprise Warehousing function.
• Hands on experience in building ETL, data mining, predictive modelling etc.
• Hands on experience in Oracle DB, Oracle Apex, Microsoft SSIS & SSRS, PLSQL, OBIEE, SAP, SAS, R, Python, etc.

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Duties And Responsibilities
Project and Stakeholders Management:

• Carry out sanity checks on all deployed modules and features of the application.
• Coordination of UAT and business requirement document development with all participating stakeholders.

Application Support:

• Work with end users, vendors and service providers as the liaison with the IT team.
• Identify and help design CRM-related report requirements and list views.
• Developed required workflow rules and business processes configurations etc. by the users.
• Develop views, reports, dashboards that are required by different business units and executives.
• Work with internal and external resources to ensure the CRM environment is configured and adjusted correctly.
• Work with both the end users and the technical team to identify and assist in resolving system issues and provide technical support, troubleshooting software issues, as requested.

Help Desk Support:

• Support by troubleshooting and solving user or system issues and respond in a timely fashion
• Analyze potential issues and communicate to assess needs and determine solutions for end users.
• Work closely with business leaders to analyze business requirements and communicate to developers regarding configuration and customization solutions that meet delivery and project goals and expectations.
• Keep a monthly statistics report and monitor usage to determine business solutions for business recognized needs.

Training:

• Instruct new users on the application and train existing users on best practices & new functionality.
• Develop and maintain training materials and user documentation.
• Coordinate all training programs of the unit.

Job Requirements
Education:

• B.Sc. in Computer Science, IT or other relevant discipline

Experience:

• Experience in the user Microsoft Dynamics 365 and its implementation across various business functions such as services, sales etc.
• Experience in administering Microsoft Dynamics 365, Case Process Configuration, Sales Process Configuration, Power Apps, Power BI etc.