Fresh Jobs at Ibis

The Talent & Culture Manager will oversee the day-to-day operation of the Talent & Culture Department.  This position is also responsible for creating the design and implementation of the Hotel’s Talent & Culture strategy to position the Hotel as an employer of choice in the Nigerian market

What is in it for you:

• Colleague benefit card offering discounted at Accor worldwide.
• Personalized development plan.
• Worldwide development opportunities across Accor's extensive brand portfolio.
• Corporate Social Responsibility activities including Planet 21

What you will be doing:

• Support the General Manager in achieving the Hotel’s operating goals by maximizing employee productivity and well being
• Proactively handle Talent & Culture Administration
• Proactively handles Talent & Culture guidelines, policies and procedures while complying with Nigerian labour law, union agreements and the Hotel’s and brand’s guidelines
• Continuously seeks to endeavour and improve knowledge of own job function as well as other Talent & Culture employees the Talent & Culture Manager directly oversees
• Attends meetings and training as required
• Show interest and involvement with environmental and/or social issues and engages in responsible business
• Ensures that the ACCOR standards of personal hygiene, dress, uniform appearance body language and conduct is maintained by all employees
• Directs employees with personal problems to the appropriate support
• Directing Hotel Talent & Culture projects and initiatives
• Creates a positive working environment for all employees
• Meets and exceeds the expectations of employees by the effective use of motivation techniques and leadership skills to optimize employee productivity and satisfaction
• Stays up to date with Talent & Culture developments (company related and legislated)
• Assist Leaders with the development of action plans to address issues and concerns identified in the annual Employee Opinion Surveys
• Ensure that the Hotel is compliant with all T&C standards as per the Company requirements
• Foster a winning solution-oriented environment of communication, trust, mutual respect and fun that is focused on engaging employees with the goal of providing the best possible service to our guests
• Actively participate in strategic planning and the ongoing development of the hotel including revenue forecasting
• Lead and support all departments in the achievement of their operational goals through effective Talent & Culture practices
• Lives the Accor and ACCOR vision, mission and values

Health and Safety

• Ensure a strong health and safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by Nigerian Labour Law
• Plays a role in the Health and Safety Committee

Labour Relations

• Advise and assist with the interpretation and consistent application of Talent & Culture policies and procedures as well as the applicable Labour Relations legislation in Nigeria
• Directs and coordinates all employee and Labour Relations activities within the hotel to ensure compliance with Nigerian law and to control costs
• Directs and coordinates responses to union, grievances and employee complaints
• Ensures that employees are disciplined based on proper grounds, and that proper documentation is maintained
• Negotiates, implements and interprets union contracts (if applicable)
• Prepares for all disputes referred
• Ensures compliance with ACCOR Talent & Culture guidelines, policies and procedures, as well as labour legislation, rules and regulations
• Evaluates employee performance regularly
• Ensures disciplinary action is taken as required utilizing consistency, fairness and respect
• Keeps Leaders and General Manager up to date with labour laws and practices
• Drives the performance review process ensuring that these are carried out by Leaders in a well-planned, professional and non-discriminatory way
• Determines and communicates standards of performance to colleagues

Talent Acquisition and Talent Management

• Analyse the hotel manpower and make recommendations on selection and development activities to meet manpower need
• Develops and implements recruiting and screening systems and procedures to attract qualified candidates for vacancies
• Assists Leaders in recruiting activities
• Together with Leaders identify employees for development, makes recommendations and monitor’s progress
• Develops employees to maximize their potential and prepares them for future promotional opportunities (Mentoring Programme)

Administration

• Oversee the day-to-day administration of the Talent & Culture Office, focusing on maximizing the capabilities of the team
• Handles requests around transfers of colleagues
• Maintains complete and accurate records
• Works in accordance with a departmental budget and business plan
• Prepares and submits periodic reports to Leaders and/or the General Manager
• Hosts monthly Coffee Dates with all new employees to assess the success of their onboarding
• Consistent Monitoring of the Time and Attendance system.  Acting as the person responsible for any communication between the Time and Attendance Company and the Employer.
• Oversees the auditing of Employee Files (New Starters, Terminations and Annual Audit)

Remuneration and Benefits

• Directs and coordinates the salaries, wages and other benefits to ensure employee satisfaction and compliance with law and cost control
• Informs employees regarding new or changing information regarding remuneration or benefits
• Analyses remuneration and benefits information and makes recommendations where necessary
• Ensures the correct reporting of employee turnover, sick leave, days owing, vacation accrual and other allowances, overtime pay (if and were applicable) and all other payroll related factors or those influencing the payroll
• Prepares information for both international and local salary benchmarking survey

Business Support

• Works with Leased Labour Brokers and Heads of Department to ensure adequate staffing levels are being maintained
• Works with Leased Labour Brokers and Heads of Department to ensure all Lease Labour Colleagues are trained and have the necessary skills to perform their job’s functions
• Coordinates the Leased Labour Requisition process between Leased Labour Management, Heads of Department and the Finance Department
• Prepares the Annual Payroll Budget and Talent & Culture Expenses Budget

Your experience and skills include:

• Demonstrate leadership qualities to build strong employee engagement
• Strong interpersonal skills and attention to detail
• Ability to work independently
• Good communicator with fluency in English and ability to communicate in local languages will be considered an advantage
• Proven organizational skills, able to set and meet deadlines as well as follow-through
• Good understanding of what it takes to build a strong service culture
• High integrity and ability to keep confidentiality
• Executive presence – self assured exuding quiet confidence and humility
• Minimum 3-5 years’ experience in managing Talent & Culture function in a premium/luxury hotel / hospitality industry

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What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Lead, mentor and train the Food & Beverage Operations team.
• Ensure Food & Beverage relevant brand standards are maintained.
• Strategize on new products and service offerings.
• Create unforgettable experiences for our guests and employees.
• Create, encourage and implement revenue generating ideas.
• Be entrepreneurial and think beyond boundaries.
• Provide service that is sincere, warm, and enthusiastic while you take time to get know the guests and be committed to service excellence. 

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required.
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.
• Proven Food & Beverage operational experience in Restaurant, Banquet and Bar Management.
• Ability to budget and forecast accurately monthly and annually.
• Up to date Food & Beverage trends as well as best practices.
• Ability to manage personnel and meet financial targets.
• Minimum 4 - 5 years experience in same or similar position with international hotel chains.
• Accor experience will be an added advantage.