Job Openings at New Incentives

Job Summary

• The Supply-side Officer (SSO) will be responsible for supply-side review and identification of cases, investigation, acting to resolve cases and daily reporting.
• In addition, the SSO will make contributions and recommend ideas that will reduce or eradicate stock out and run outs.

Key Duties and Responsibilities

• Daily review of the various platforms from which supply-side issues can be identified and update of all supply-side logs.
• Continually engage and communicate with FMs or LCCOs of clinics or LGAs with cases to investigate, identify actions already taken, and ascertain status of supply-side cases.
• Develop and disseminate supply-side reports to team members on a daily basis via email.
• Follow up with team members on a daily basis and take action to resolve supply-side issues, identify case status, and update the supply-side logs.
• Conduct phone calls with all LCCOs and Apex Clinic Officers in charge of vaccine distribution at LGAs and clinics, respectively, on alternating weeks.
• Weekly update of the Master case log.
• Provide supply-side verbal reporting and active participation during the twice weekly government relations team meeting.
• Engage with supply-side government stakeholders to advocate program and supply-side followup.
• Provide innovative recommendations and ideas on how to minimize or eradicate supply stockout and runouts.

Security Awareness:

• Report all security incidents in areas of operations, including incidents that do not directly affect staff and/or operations.
• Take responsibility for personal safety and the safety of team members, as applicable, in the field.
• Read and understand all Security documents in the context of operations, including SOPs and Country Security Plan.

Other Duties:

• As assigned by leadership (Less than 5% of role).

Key Performance Indicators

• Rate of reduction in:
  • Monthly number of stockouts
  • Monthly number of rankouts
• Rate of responsiveness to stockout and runout cases:
  • On the supply-side dashboards
  • Identified during calls to LCCOs
  • Identified during calls to apex clinics
• Rate of adherence to:
  • Daily updating of the clinic, apex clinic or LGA case logs before night fall
  • Weekly updating of the master case log before the preceding Monday
  • Timely daily reporting to team members via email before 5pm

Key Requirements
Education and Work Experience:

• HND or Bachelor's Degree in any field.
• Must have 1 - 3 years relevant experience in an NGO.
• Holding a similar position in the NGO sector will be advantageous.
• The candidate must be a resident or willing to relocate to Kano state.

Skills and Competencies:

• Good understanding of trends, challenges, opportunities, and regulations relating to the development sector
• Strong communication skills (verbal and written) in Hausa
• Strong interpersonal skills
• Strong customer service and people management skills
• Strong problem solving skills
• High ethical standards and integrity
• Ability to manage multiple priorities.

go to method of application »

Objectives

• The Monitoring and Evaluation Officer will be assisting the operations unit in data review & management and managing enumerators on the field.
• The ideal candidate should be someone with at least 2 years experience in monitoring and evaluation, data analysis, field visits.
• The candidate should be residing in the states where NI is operating. Excellent communication skills, a learning mindset, and ability to adapt to a dynamic changing environment.

Organizational and Project Summary

• All Babies Are Equal Initiative (the Nigerian arm of US organization, New Incentives) was incorporated as a Nigerian non-governmental organization (NGO) and its work is focused on demand creation for routine immunization in Nigeria through conditional cash transfer. The organization’s goal is to save lives cost effectively by increasing immunization coverage in the North West and East Nigeria.
• The conditional cash transfer for routine vaccination intervention includes supply side review, awareness creation on immunization and its importance, and cash transfer of N500 for the first four mandatory immunization visits and N2,000 for the last immunization visit to the caregiver of eligible infants.
• Additionally, we engage in community mobilization and collaborate with governmental and other non-governmental organizations. We have over 1200 staff with over 98% residing in North Nigeria.

Job Responsibilities and Tasks

• Collate, Review and manage data from the field
• Work with the enumerators on the field and ensure good data quality.
• Maintain and improve rapid assessments through monitoring of internal data to highlight areas requiring strengthening and/or recommendations.
• Review sources of internal data (e.g. forms filled out by our Field Operations team), establish and execute internal data verification procedures, run quality checks, develop data verification training, streamline survey questions, and identify opportunities to improve ongoing surveys to achieve streamlined program operations.
• Analyze infant enrollments in the program (i.e. expected vs actual enrollments, catch-up, out-of-catchment) and assess this against LGA-level population estimates.
• Supporting and contributing to data-driven decision-making
• Communication, research dissemination, and strengthening partnerships.

Education and Work Experience Requirements

• B.Sc or BA in Statistics or any relevant equivalent from the recognized institutions.
• 2 - 5 years in Monitoring and Evaluation or Data Management..
• 1 - 2 years prior experience working for a non-profit, charitable organization, NGO or (I)NGO is a plus.

Skills and Competencies Requirements:

• Preferably a candidate already based in Bauchi, Gombe, Kano, Katsina, Sokoto, Zamfara or Jigawa State or must be willing to relocate to either of the states mentioned.
• Detail-oriented and diligent professional
• Good organizational skills, effective time management, ability to meet deadlines, multi-task, and prioritize tasks
• Sound cultural awareness and ability to work multicultural and multi-ethnic environment
• Proven managerial and / or leadership skills
• Ability to deliver high quality work in short periods of time and to work under pressure
• Critical thinker and possess problem solving attitude
• Passion to help others and reduce infant mortality
• Very good communication and writing skills, English, Hausa and dialects (verbal and written)
• Excellent responsiveness to email and phone requests
• Proficiency in MS Word, MS Excel, MS Powerpoint, internet browsers, smartphones and ICT in general. The candidate should be willing to use Google Doc, Google Sheet and Google Slides.
• Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure.

Language Requirement:

• Proficiency in English Language (conversation, reading and writing) is required
• Knowledge of Hausa Language (conversation and reading) is required.

go to method of application »

About the Job

• The Stakeholder Relation Officer is responsible for supporting the initiation and coordination of strategic relationships and partnerships with communities / settlements, health professionals, local government, community service organisations and other relevant stakeholders to improve the program.
• The role will also entail advocating and promoting the awareness of the organization.

Job Responsibilities
Advocacy to improve coverage (30%):

• Develop opportunities to engage religious and community leaders in order to create goodwill for the study and intervention of ABAE
• Create of avenues to engage Fathers and Mothers in settlements
• Engage in strengthening relationships with key government, religious, NGO and INGO partners of ABAE
• Take prompt action to resolve supply-side issues as well and provide advance warning about any other potential issues.
• Assist in the organizing of events to raise awareness about the ABAE intervention

SERICC (20%):

• Increase awareness of SERICC and promote NI / ABAE Initiative in SERICC
• Promote the goals and objectives of ABAE during meetings
• Engage partners and build networks

CCT (20%):

• Improve of positive perception of CCT in order to improve access
• Create awareness and coverage of the CCT

Networks (20%):

• Maintain good relationships with staff at the Ministry and Primary Health Care Dev Agency in the State
• Build relationships to facilitate engagements with stakeholders even up to the Governor’s office

Security Awareness (5%):

• Report all security incidents in areas of operations including incidents that do not directly affect staff and/or operations
• Take responsibility for personal safety and the safety of team members as applicable on the field
• Read and understand all Security documents on the context of operations including SOPs and Country Security Plan

Other duties/Special Projects (5%):

• Other requests that may be assigned by Management.

Key Requirements
Education and Work Experience:

• HND, B.Sc or equivalent
• 1 - 3 years relevant experience (preferably in an NGO).
• Professional qualifications in the NGO sector will be advantageous.

Skills and Competencies:

• Nigerian nationals already based in the states targeted for this position.
• Minimum of Bachelor's degree, preferably in the field of health or other natural sciences
• Experience with the Nigerian health system and clinic documentation, particularly related to infant health and vaccinations
• Passion to help others and reduce infant mortality
• Very good communication and writing skills, English, Hausa and dialects (verbal and written)
• Excellent responsiveness to email and phone requests
• Proficiency in Microsoft Word/Excel, internet browsers, smartphones and new communications technology in general
• Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure

Language Requirement:

• Proficiency in English Language (conversation, reading and writing) is required
• Knowledge of Hausa Language (conversation and reading) is an advantage.

go to method of application »

Job Summary

• Responsible for overseeing and implementing program operations under the respective assigned State.
• The Senior Field Manager will support project implementation in public health clinics, including facilitating technical assistance, outreach, network building, assigned budget administration, and the execution of relevant events.
• He/she will be responsible for the overall output of operations in their state.

SFM Key Duties and Responsibilities
State Coordination (40%):

• myDay submissions all completed (activities, expenses, time, task reporting)
• Manage and develop State Budget Requests based on KPI’s and in-depth understanding of outstanding issues, and recommendations from the Field Managers and Field Officers.
• Manage Activities and KPIs (Coverage, Imm Rate, Discrepancies) within budget
• Ensuring programs run efficiently and effectively by Modifying clinic schedule based on requests and factors (e.g. assessment of coverage)
• Promptly resolving issues identified by the Audits & Investigation unit and console reviewers, identifying and mitigating instances of these issues at other operating clinics/LGAs
• Work with the Operation Coordinator in collaboration with the Deputy Expansion Coordinator to develop and successfully implement the program goals.
• Manage project timelines and effective completion of project deliverables based on the Work Plan, while ensuring timely reporting
• Assist with budget preparation and monitoring for all project-related activities and ensure appropriate tracking of expenses based on the Work Plan.

Stakeholder Management (10%):

• Maintain relationships with stakeholders at the State level for prompt resolution of programmatic concerns, in-person access when needed and additional representation.
• Provide effective supply-side follow up,
• Participate in Health Partners Meeting, Campaign Flag offs.
• Participate in LIOs meetings,
• Conduct monthly LGA visits to ensure LGA stakeholders are kept abreast with happenings and we are solving issues from the government side.
• Provide weekly CCT breaches update to the stakeholders.

Meetings and Trainings(20%):

• Lead implementation of community, state, and partner events, activities, meetings, briefings, and seminars.
• Propose quarterly and ongoing trainings to improve managers and FOs ability to detect and mitigate fraud
• Assist with training and role playing for awareness and sensitization meetings.
• Coordinate and participate in check-ins Meetings.
• Represent the organization and project at meetings, conferences and other events when assigned.

Administration & Reporting (15%):

• Ensure all Field Managers, Assistant Field Managers and Field Officers meet responsibilities for conducting in-person supervision visits, reviewing submissions and providing coaching.
• Identify core issues affecting clinics and settlements.
• Assess status of Unit objectives and KPIs
• Complete review of Field Managers’ Daily Check-in to have a holistic view of clinic operations
• Complete daily, weekly and monthly forms within timelines
• Implement performance management system to identify best and worst performers and assist in PIP and firing of non-performers).
• Review of discrepancies and mitigative actions to reduce (myTransfer, HR Report)
• Develop procurement work plan, manage costs, and confirm distribution for ongoing operations
• Ensure staff comply with the NI rules and regulations and complete assigned training within the state.
• Address any non compliance and misconduct within the state of operation and escalate to the HR unit or audit unit where necessary.
• Collaborate with FMs to escalate to the HR or Audit units on employee’s performances or PIP.
• Support employees under your state where necessary to mitigate or avoid discrepancies in day to day activities.

Project & Task Management (5%):

• Lead projects as implemented by NI leadership.
• Assign tasks as per task management tool.
• Advance project goals using a variety of proven research, advocacy and program implementation techniques.

Security Awareness (5%):

• Make decisions on ad hoc security mitigation.
• Keep Chief Operating Officer and Operations Coordinator informed of significant events and development.
• Liaise with the Security Unit in case of critical incidents and potential deterioration of the security situation and disseminating relevant information.
• Report all security incidents in areas of operations including incidents that do not directly affect staff and/or operations .
• Take responsibility for personal safety and the safety of team members as applicable on the field
• Read and understand all Security documents in the context of operations including SOPs and Country Security Plan.

Other duties (5%):

• As assigned by leadership (Not more than 5% of role)
• Provide recommendations to Human Resources Managers based on feedback from Field Managers.
• Perform other duties that may be assigned by the OC or Senior Managers.

Key Requirements
Education and Work Experience:

• B.Sc or equivalent, Masters will be an added advantage
• 3 - 5 years relevant experience working in the field. It is desirable that at least 2 of these years be spent working at a senior level with a locally based or international organization.

Skills and Competencies:

• Strong communication and interpersonal skills (especially in Hausa).
• Good Budget management skill
• Strong customer service and people management skills.
• Strong problem solving skills.
• High ethical standards and integrity.
• Ability to manage multiple priorities or multitask and reports.
• Ability to manage large team
• Ability to handle pressure
• Highly proactive with a very strong sense of accountability.