Job Openings at Owens and Xley Consults

Function of the Role

• The Store Manager is the brand ambassador of the brand. She will be responsible for handling the daily management of the operations of the store.
• This includes developing and implementing processes that would help with meeting and exceeding sales targets and store profitability;
• Providing customers the ultimate experience by successfully executing the brand’s strategy;
• Leading and developing a team of sales professionals in providing unsurpassed customer service.

Key Responsibilities

• Plan out work assignments and work schedules of the employees and assign specific duties to employees
• Ensure that the store personnel comply with the store’s security, sales and record taking practices and procedures.
• Model and promote great customer service
• Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
• Demonstrate sales leadership by actively being on shop floor; working with the store team in developing techniques that can build customer loyalty and brand awareness through superior service
• Ensure Sales Associates are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences
• Work with Business Development Manager (BDM) in producing and executing business plan/strategy for the store, including: sales development, events, promotions, training, merchandising, etc.
• Inform BDM of competitor activities / promotions and strategies
• Maintain an in-depth knowledge of products
• Lead by example and model behavior that reflects the brand’s core values
• Recruit, guide and develop a team of professional sales staff, according to local HR directives
• Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
• Continually develop the sales associates and other staff so they can grow with the Company as it grows
• Work with HR on assessing all the sales associates, and store support staff
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
• Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations.

Daily Tasks:

• Perform opening and closing procedures
• Attend to customers
• Take opening and closing stock count
• Ensure store is visually appealing
• Collate and communicate customer feedback.

Weekly Tasks:

• Routinely review POS transactions, incoming/outgoing merchandise orders and inventory levels for accuracy; regularly prepares scheduled sales reports
• Prepare weekly operations reports.

Monthly Tasks:

• Work with BDM to prepare sales report
• Prepare inventory report.

Requirements
Educational Qualification:

• HND or BSc in any related discipline preferably Marketing, Business and Finance.

Experience:

• Minimum of 3 to 5 years of sales management experience in retail or luxury retail environment, with proven track record in sales generation and overseeing the achievement of sales and profitability targets
• Experience must include: leadership, coaching and development of sales teams; performance management; stock/inventory management; visual merchandising
• Be able to work non-traditional hours, including days, nights, weekends and holidays
• Be proficient with Microsoft Office Word and Excel and a Point of Sales (POS) system
• Be flexible to work in various roles based on business needs (front or back office)
• Appreciated background in luxury goods a plus
• Appreciated previous titles: Store Manager, Store Director, Retail Manager, Retail General Manager.

Skills and Abilities:

• Goal oriented approach
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented and dynamic team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills.

Personal Attributes:

• Keen eye for detail
• Have a deep desire to work in the luxury retail industry
• Sociable and friendly
• Confident and pleasant
• Knowledgeable of current trends
• Loves a challenge
• Assertive and creative
• Stylish and fashion savvy.

Work Environment:

• Work in the office
• Will be required to write reports
• Might be required to work overtime, on weekends and travel if necessary.

Salary
N100,000 - N150,000 / month

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Location: Ikosi-Ketu, Lagos

Job Overview

• The Customer Support Officer will manage interactions with customers through the company’s digital channels.
• S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.

Duties and responsibilities

• Online Marketing and Sales
• Receive customers orders through DMs and WhatsApp
• Receive calls, reply to text messages and emails
• Issue invoice to customers
• Communicate customers’ orders to the inventory officer
• Prepare daily report and submit to the Operations Manager

Customer Service:

• Ensure customer satisfaction at all times
• Respond to customers enquiries via email, phone call or social media
• Receive, manage and resolve client complaints
• Escalate customers complaints to the Operations Manager where necessary
• Follow up on customers to get feedback post service delivery

Operations:

• Participate in cleaning the office
• Assist the Operations Support Officer as required
• Other tasks as assigned by the Operations Manager

Qualifications
Educational Qualification:

• HND or BSC in any related discipline

Experience:

• 1-3 years experience in direct sales, digital marketing or customer service
• Experience in the retail industry is a plus

Skills and Abilities:

• Digital marketing skills
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills

Personal Attributes:

• Keen eye for detail
• Sociable and friendly
• Confident and pleasant
• Knowledgeable of current trends as it relates to the industry
• Loves a challenge
• Assertive and creative.

Salary
N40,000 monthly

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Job Description

• As a Production Manager of this newly established vegetable processing company, you will play a key role in the development of business operations and in the delivery of the company’s products and services.

Job Responsibilities
You will oversee and supervise a team of Workers to ensure the factory delivers and functions as expected. Your key job functions will include the following:

• Production Management
• Oversee the production process, developing/reviewing/updating
• Standard Operating Procedures (SOPs) as required;
• Ensure that health and safety guidelines are followed;
• Ensure that the production is cost effective and efficient;
• Estimate costs and set the quality standards;
• Monitor the production processes and adjust schedules as needed;
• Be responsible for the selection, proper handling and maintenance of equipment
• Monitor product standards and implement quality-control programmes;
• Liaise among different departments, e.g. suppliers, managers;
• Weekly reporting
• Operations & A Management
• Stock & Inventory Management
• Processing of Invoices
• Sales Reporting
• Staff Welfare & Management
• Supervise and motivate a team of workers;
• Review worker performance;
• Identify training needs.
• Staff Appraisals
• Other duties as required.

Qualifications

• A foundation Degree, HND or Degree in the following subjects: Supply Chain Management Business / Management / Operations; Food Science / Technology;
• Knowledge of , experience in a production/manufacturing environment is preferred;
• Experience in other areas of planning/forecasting, merchandising, development, stock control, purchasing, pricing, costing, logistics, warehousing or other operations required.
• Years of Experience: 7 - 10 years

Competencies:

• Good judgment and decision making
• Strategic thinking
• Team Leadership
• Self Starter
• Excellent communication and presentation skills

Salary
N100,000-N150,000 monthly.

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Function of the Role

• The sales associates are the first line of contact for walk-in customers to the brand.
• They are to make customers feel welcome and assist them to find the products that most satisfy their needs.
• She must be knowledgeable about the products and able to adequately guide the customer at all times.

Key Responsibilities

• Establish, develop and maintain positive business and customer relationships
• Work in line with company policy to achieve set sales targets and outcomes within schedule
• Arrange displays on a regular basis and ensure that all displays are properly locked and secured
• Report discrepancies and problems to the shop manager.
• Give advice and guidance on product selection to customers.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Working within established guidelines, particularly with product lines.
• Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards etc.
• Coordinate all issues with key clients between sales, fulfillment and customer support
• Keep a schedule of events /special promotions
• Work with management to organize and execute sales campaigns
• Perform all other duties as assigned

Daily Tasks:

• Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
• Keep store tidy and clean and ensure office assistants clean constantly.
• Process all cash and card payments
• Answer first line queries and complaints from customers.

Weekly Tasks:

• Balance cash registers with receipts.
• Execute the store’s visual merchandising concept

Monthly Tasks:

• Work with store manager to conduct inventory count
• Work with store manager to prepare store reports

Requirements
Educational Qualification:

• HND or B.Sc in any related discipline preferably Marketing, Business and Finance.

Experience:

• 1-3 years' experience in direct sales,
• Experience in the fashion industry a plus

Skills and Abilities:

• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills

Personal Attributes:

• Keen eye for detail
• Have a deep desire to work in the luxury retail industry
• Sociable and friendly
• Confident and pleasant
• Knowledgeable of current trends
• Loves a challenge
• Assertive and creative
• Stylish

Work Environment:

• Work in the office
• Will be required to write reports
• Might be required to work overtime and on weekends if necessary

Salary
N50,000-N60,000 monthly.