Specialist Senior Service Representative at Schneider Electric Nigeria

About the job

• We're looking for a technical expert to join our service delivery team as a Senior Specialist Service Representative. This role combines hands-on technical expertise with customer consulting. You'll troubleshoot complex systems, lead maintenance initiatives, and drive customer satisfaction through proactive support.

What will you do?

• Troubleshoot complex systems: diagnose and resolve multi-component issues using root cause analysis and technical expertise.
• Lead field operations: manage installation, commissioning, and maintenance across Schneider Electric and third-party equipment.
• Drive system reliability: deliver preventive, predictive, and emergency maintenance to minimize downtime.
• Advise customers: provide technical consulting, optimize assets, and identify service and sales opportunities.
• Conduct audits & diagnostics: assess electrical systems and track installed base performance.
• Coach and mentor: support and guide junior field engineers to elevate service quality.
• Collaborate cross-functionally: work with planners, project managers, and technical teams to deliver solutions.
• Ensure compliance: uphold safety, cybersecurity, and regulatory standards in all activities Maintain documentation: ensure accurate reporting, traceability, and service records.
• Operate within energy management and industrial automation, supporting sectors such as utilities, mining, data centers, oil & gas, manufacturing, and commercial infrastructure, ensuring reliable, safe, and efficient electrical and digital power systems in critical environments.

What are the key skills we are looking for?

• Active Listening — advanced level; understanding customer concerns and translating them into technical solutions
• Customer Support — advanced level; delivering proactive service that builds trust and long-term relationships
• Maintenance and Repair — advanced level; executing complex maintenance to maximize system reliability
• Predictive Maintenance — advanced level; using data and diagnostics to prevent failures before they occur
• Problem Solving — advanced level; diagnosing root causes in multi-component systems under pressure
• Resilience — advanced level; maintaining focus and performance in high-stakes service environments
• Safety Standards — advanced level; ensuring all work meets regulatory and safety compliance requirements
• Technical Documentation — advanced level; creating clear records that support knowledge transfer and compliance

What qualifications will make you successful?

• Must have a degree or higher diploma in Electrical/Electronics (or equivalent technical qualification).
• Minimum of 5 years, proven experience supporting electrical distribution and digital power systems across industries such as utilities, mining, data centers, oil & gas, manufacturing, or critical infrastructure.
• Hands-on expertise in commissioning, maintenance, and troubleshooting of medium- and low-voltage equipment, protection systems, or power management solutions.
• Demonstrated ability to operate in mission-critical environments, ensuring system reliability, safety, and compliance.
• Exposure to customer-facing technical roles, providing consulting, diagnostics, and service delivery in complex industrial settings.
• Proven ability to work independently on routine assignments and lead complex or new technical interventions.
• Willingness and flexibility to travel regularly and work on customer sites.
• Proven ability to lead field service activities and coach junior engineers to deliver high-quality outcomes.

What's in it for me?

• Meaningful work where your technical skills directly enhance customer outcomes and drive growth.
• Opportunities to mentor team members and grow your leadership presence.
• Exposure to advanced systems and innovative technologies across varied industries.
• Collaborative culture that prioritizes safety, expertise, and professional development

Bring your technical talent to a team that values what you do and apply today!