Job Vacancies at Interswitch Group

Job Purpose

• To develop, deploy and drive the implementation of a Career Development Framework for the organization, taking into account the various departments and divisions and aligned to the HR Strategy to enable the growth of employees and con contribute to the Employer Value Proposition.
• To develop, deploy and drive the implementation of Learning and Development strategy for the organization that will support the organization in building the capabilities required to enable current and future business success.

Key Responsibilities

• Develop differentiated development plans for different talent segments and organizational levels to contribute to the growth and performance of employees..
• Identify, appoint and manage service providers to conduct training, review their content and continuously evaluate the impact to ensure the provision of effective training to employees..
• Conduct research and remain abreast of global trends in Learning and Development and Career Development and use the insights gained to inform the development of the Interswitch approach and system to ensure the development of a world-class solution.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education. Monitor and report on key learning KPIs, identify trends and key insights to inform interventions to ensure the desired impact of the Learning and Development framework.
• Design a career management framework, suited to the context and nuances of Interswitch and linked to the business objectives to drive a culture of performance and the attainment of the business objectives.
• Contribute and facilitate implementation workshops; and collect and analyze data to support the development and review of policies and processes.
• Conduct regular needs analyses to identify both the needs of the organization and the needs of employees and deploy bespoke or standard interventions to ensure that the organization is fully enabled to succeed and to contribute to the Employee Value Proposition.
• Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships. Participate actively in the development and nurturing of networks and relationships internally and externally to support successful implementation of digital initiatives.
• Develop and design content for training and development programs in digital to fill gaps in established programs; run customized training and development programs in digital. Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.
• Develop a Learning and Development framework for the organization that will cater for both current and future capability needs of the organization to enable the workforce to deliver on the organization's objectives.
• Design and create training manuals, online learning modules and course materials with clear learning objectives for delivery to employees as required.

Qualifications and Behavioral Competencies

• Education: University First Degree (Social Sciences)
• Experience: Relevant experience in HR with demonstrable experience into L & D, and Career Development. Tactical Decisions within broad policy guidelines

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Job Purpose

• To drive the planning and management of the software delivery programme, portfolio and all projects, ensuring the adoption of the approved Programme Management methodology to enable the timely and profitable delivery of all projects.
• To interface with all relevant stakeholders that will enable the timely, successful delivery of software solutions.
• To drive the planning and management of ALL software design and delivery projects, and assign operations budget and resources across ALL Engineering projects.
• To anticipate challenges and deploy mitigation measures, and communicate progress with Chief Software Architect.
• To engage with relevant stakeholders that will enable timely and successful delivery of software solutions.

Responsibilities
Programme and Portfolio Management:

• Initiate and direct the governance and delivery of a programme and portfolios (group of significant projects) within Engineering, using an appropriate programme management methodology to give assurance that intended outcomes are identified and achieved.
• Direct the planning and delivery of a wide range of information gathering and stakeholder consultation activities and specify, negotiate and agree on programme and project deliverables ensuring integration across the programme and portfolios
• Direct software programmes definition, and translate programme plan into activities in accordance with Interswitch mission and strategic objectives.

Programme and Portfolio Risk and Issue Management:

• Direct the management of risks, issues, dependencies, and constraints at the programme level. Where risks or issues threaten the delivery of the programme, develop and agree on recovery plans.
• Clarify roles and responsibilities within the programme and portfolio teams and ensure compliance with Interswitch's-wider programme management decisionmaking structures and processes.
• Anticipate potential challenges and hindrances during the implementation of software programme and deploy mitigation measures in alignment with Team Leads, Engineering Function Heads, and Senior Project Managers.
• Submit monthly progress reports to Chief Software Architect, align on incoming projects and agree accordingly on resource allocation and budget estimations to prevent financial and capital discrepancies.
• Oversee the progress of software programme against assessment framework, and identify areas for improvement; communicate improvement opportunities with Senior Project Managers and lead execution.

Programme and Portfolio Team Management:

• Direct large Programme and multiple small to medium portfolio/projects teams. Define the programme and portfolio vision and communicate the outcomes needed along with guidance to achieve outcome, coordinate team actions across programme/portfolio activities.
• Coordinate flow of additional team members on and off the team as needed and builds the capability of the team through training, coaching and mentoring.
• Formulate workforce planning reports and budget, including but not limited to setting performance objectives, monitoring performance, delivering constructive feedback, providing training, coaching and mentoring, identifying talent for pivotal roles from a succession management standpoint, and giving ad-hoc advice when necessary.

Stakeholder Management:

• Develop and implement stakeholder engagement plans for programme and portfolios to identify relevant stakeholders, to develop positive stakeholder relationships, and to ensure that each stakeholder has an appropriate share of voice.
• Engage with cross-functional stakeholders (i.e. group marketing and communications) to align on and leverage software marketing material.

Programme and Portfolio Resource Management:

• Negotiate and manage deployment of programme and portfolio project resource budgets, providing forecasts and presenting variances with narrative at appropriate review points to ensure effective utilisation.
• Drive the development of software and testing plans, and align with team Leads and Heads on projects in pipeline, to maintain alignment across all functions.
• Assign operations budget and resources for software development programme and secure the buy-in of the Chief Software Architect.

Programme and Portfolio Planning:

• Direct the production of and approve programme and portfolio plans, ensuring that all activities are identified, appropriately organised to deliver programme and portfolio objectives, comply with the Interswitch's project and programme management framework, and comply with the Interswitch's wider governance structure and processes.
• Develop and manage the delivery of a plan to evaluate and track business benefits and to identify actions needed to maximise these.

Requirements

• Education General Education University Post Graduate Degree in Business, Finance or Technology related field.
• Experience General Experience At least 10 years' wide and deep expert experience in IT project and programme management, preferable using Agile methodology.
• Managerial Experience At least 5 years' experience leading a team of Senior Project Managers, as well as planning, managing and organising resources within short/medium timescales within the overall policy framework.

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Job Purpose

• To execute business development strategy according to plan and detailed activities, and with reference to Interswitch overall development strategic direction.
• To report findings and obtain approval from respective heads on business development strategy execution and operations. To comply with sales regulatory requirements, and report progress to respective Head.

Key Responsibilities
Business Development and Planning:

• Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.
• Attend meetings led by respective Head, along with relevant stakeholders and acquire client needs on sales and business development processes and requirements.
• Execute mitigation activities in line with communicated requirements.
• Use strategic planning systems and protocols to support others.
• Evaluate and suggest sales strategies improvements, and support new customers’ identification
• Implement efficient customer communication and feedback channels
• Identify and negotiate sales deals that promote sustained income. Analyse business operations and strategies to identify new opportunities. Identify cost reductions to increase sales revenue.

Customer Needs Clarification and Sell Customer Propositions:

• Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
• Analyse consumer behaviour to meet product demand and preferences. Perform competitor analysis towards an increased market share.
• Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price / terms and conditions of sale.
• Delegate writing proposals to interns and liaising with other departments to align strategies. Review developed deliverables before submitting to respective Head

Customer Relationship Development / Prospecting:

• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships.
• Act as the first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Build and maintain long-term relationships with contractors, clients, and consultants in the business development ecosystem.

Data Collection, Analysis, Insights, and Reporting:

• Collate and analyze data using pre-set tools, methods, and formats (involves working independently).
• Contribute to the preparation of various data and analytics reports. Report findings and obtain approval from respective heads on business development strategy execution and operations.
• Develop weekly progress reports which include activities progress against set timelines, key risk and control indicators, and overall improvements on current processes and procedures that minimize relevant risks, and submit reports to respective Head.

Sales Pipeline Operations:

• Provide expert input on all aspects of pipeline maintenance, construction and operation. Could involve performing expert-level tasks or supervising others to do the same

Customer Relationship Management / Account Management:

• Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns.
• Act as the first point of contact for routine customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.

Education

• General Education University First Degree in Business Administration, Sales and Marketing or Finance-related field.
• Experience General Experience At least 4 years' relevant experience in Business Development and client-facing roles ideally within reputable financial institutions. This will enable the job holder to deal with the majority of situations and to advise others.