Jobs at Deloitte

Job Purpose

• The Soft Services Manager will be responsible for the overall leadership and management of all soft services within the assigned operational areas.
• The role will ensure the consistent application of global operational standards and best practices across all assigned areas, optimizing service delivery and contributing to a safe, efficient, and patient-centered environment.

Core Responsibilities

Strategic Planning & Development:

• Develop and implement the strategic direction for soft services operations, aligning with the overall operational objectives of the Directorate. 
• Conduct market research and analyze industry trends to identify opportunities for service improvement and innovation. 
• Develop and implement service level agreements (SLAs) with service providers, ensuring clear performance expectations and accountability. 
• Establish and monitor key performance indicators (KPIs) to track service delivery performance and identify areas for improvement. 
• Develop and maintain a comprehensive soft services budget, ensuring cost-effectiveness and resource optimization. 

Quality Assurance & Improvement:

• Implement and maintain a robust quality assurance program for all soft services, ensuring compliance with international standards and best practices. 
• Conduct regular audits and inspections to identify areas for improvement and address service deficiencies. 
• Analyze customer feedback and service data to identify trends and implement continuous improvement initiatives. 
• Develop and implement innovative solutions to enhance service quality and efficiency. 
• Ensure the effective implementation of all quality improvement initiatives within the soft services department. 

Operational Management:

• Oversee the day-to-day operations of all soft services, including housekeeping, laundry, pest control, waste management, security, reception, and landscaping. 
• Ensure compliance with all relevant health and safety regulations, local legislation, and infection control guidelines. 
• Monitor service delivery performance, address service failures promptly, and implement corrective and preventive actions. 
• Coordinate with other departments within the Directorate to ensure seamless service delivery and operational efficiency. 
• Manage service provider contracts, ensuring compliance with agreed-upon service levels and performance targets. 
• Knowledge of relevant health and safety legislation. 
• Experience with contract management and procurement.
• Ability to work independently and as part of a team 

Requirements

Educational Qualifications:

• Bachelor's Degree in hospitality management, Facility Management, or a related field. 

Professional Requirements:

• Professional certification/ membership of a relevant recognized professional body. 
• Certifications in relevant areas in facilities management or related disciplines (e.g., CFM, FMP). 

Experience Requirements:

• Minimum 5 years of experience in a relevant field, such as building maintenance, facility management, or healthcare engineering

Competency Requirements:

Knowledge Requirements:

• Principles of facilities management. 
• In-depth knowledge of health and safety regulations and compliance standards. 
• Familiarity with soft services industry best practices. 
• Understanding of operational excellence frameworks and methodologies. 
• Knowledge of risk management processes within a healthcare environment. 
• Proficient in facility management software and reporting tools

Skills Requirements:

• Strong leadership, communication, and interpersonal skills. 
• Excellent organizational and time management skills. 
• Proven ability to manage budgets and resources effectively. 
• Strong analytical and problem-solving skills. 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). 
• Knowledge of relevant health and safety legislation. 
• Experience with contract management and procurement.
• Ability to work independently and as part of a team 

Personal Attributes:

• High level of integrity and professionalism.  
• Strong problem-solving mindset. 
• Ability to work effectively under pressure.  
• Customer-focused attitude. 
• Commitment to continuous improvement and excellence. 
• Proactive and results-oriented approach to work. 
• Strong teamwork and collaboration skills. 
• Strong problem-solving and decision-making skills. 
• High level of attention to detail and accuracy. 
• Meticulous attention to detail and accuracy in all work.

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Job Description

• The Pathologist is responsible for providing accurate and timely diagnosis of diseases and conditions through the examination and interpretation of laboratory specimens.
• The Pathologist plays a critical role in patient care by providing crucial information for treatment decisions, conducting research, and contributing to quality improvement initiatives within the healthcare facility.
• This position requires a high level of expertise in pathology, strong analytical and diagnostic skills, and a commitment to patient care and medical excellence.

Core Responsibilities
Diagnostic Services:

• Perform a wide range of diagnostic procedures, including but not limited to:
  • Autopsy examinations
  • Histopathology and cytopathology examinations
  • Hematology and blood bank consultations
  • Clinical chemistry consultations
  • Microbiology consultations
  • Immunohistochemistry and molecular pathology testing
• Interpret laboratory results and prepare accurate and concise pathology reports.
• Correlate laboratory findings with clinical history and other relevant information to arrive at accurate diagnoses.
• Provide consultation to clinicians on diagnostic findings and treatment options.
• Participate in multidisciplinary team meetings to discuss patient cases and treatment plans.

Research and Development:

• Conduct and participate in research projects related to pathology and disease.
• Publish research findings in peer-reviewed journals and present at scientific conferences.
• Stay abreast of the latest advancements in pathology and medical technology.
• Evaluate and implement new diagnostic technologies and techniques.
• Participate in quality improvement initiatives to enhance the accuracy and efficiency of diagnostic services.

Quality Assurance and Quality Control:

• Ensure the quality and accuracy of all laboratory procedures and results.
• Implement and maintain quality control measures to ensure the reliability of laboratory data.
• Participate in internal and external quality assurance programs.
• Investigate and resolve any quality control issues or discrepancies.
• Adhere to all relevant accreditation standards and guidelines.

Qualifications
Educational Requirements:

• Medical Degree (MBBS, MBChB or its equivalent) from a recognised Institution.
• Completion of a recognized pathology residency program

Professional Requirements:

• Board certification in Pathology is required

Experience Requirements:

• 4 years’ internship and residency training, specializing in pathology.
• Experience in a tertiary care setting is preferred.

Knowledge Requirements:

• In-depth knowledge of pathology and disease processes.
• Comprehensive understanding of laboratory procedures and techniques.
• Knowledge of relevant medical literature and research findings.
• Understanding of quality assurance and quality control principles.
• Knowledge of relevant safety regulations and guidelines.

Skill Requirements:

• Excellent diagnostic and analytical skills with the ability to interpret complex laboratory data.
• Excellent written and verbal communication skills. Ability to communicate effectively with clinicians, patients, and other healthcare professionals.
• Strong interpersonal and communication skills. Ability to work effectively as part of a multidisciplinary team.
• Proficiency in the use of laboratory equipment and diagnostic technologies.
• Ability to conduct research, analyze data, and interpret research findings.

Personal Abilities:

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• High level of professionalism and ethical conduct.
• Strong commitment to patient safety and providing high-quality care.
• Meticulous attention to detail and accuracy in all work.
• Ability to effectively solve problems and address challenges.

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Background

• African Export-Import Bank (Afreximbank) has announced the commencement of its African Medical Centre of Excellence (AMCE) project in Abuja, Nigeria. It will provide world-class care to both low and high-income patient groups across the continent. The AMCE in Partnership with King's College Hospital London will be in Abuja, which is a hub for travel in Nigeria and West Africa, enabling it to attract patients across the region.
• The African Medical Centre of Excellence will be implemented in four phases over a six-year period, starting with a 170-bed specialist hospital before expanding to a 500-bed facility. The centre will have the potential to provide services to over 200,000 patients in Nigeria and a further 150,000 patients from neighbouring West African countries within its first five years of operation.
• The clinical areas the centre will specialise in are Cardiology, Haematology and Oncology. A range of businesses providing relevant health support will support this facility and provide commercial services to its patients and staff, thus creating a healthcare ecosystem sustainably designed to deliver long-term value to its community and region.
• This is an outstanding initiative and creates a unique opportunity to be involved in the opening chapter of this exciting project that is set to make a decisive impact on non-communicable disease care across Nigeria and West Africa.
• The AMCE will benefit millions of people in Abuja and over the wider regions of West Africa. The institution will act as a beacon of healthcare in Africa and will be the employer and healthcare provider of choice across the region. What makes this facility even more special is its close partnership with King's College Hospital NHS Foundation Trust.

Job Summary

• PET Radiographers are highly skilled healthcare professionals who play a crucial role in the diagnosis and management of various medical conditions using Positron Emission Tomography (PET) imaging technology.
• They are responsible for operating advanced PET scanners, ensuring patient safety, and producing high-quality images that aid in the detection, staging, and monitoring of diseases such as cancer, neurological disorders, and cardiovascular conditions.
• PET Radiographers work closely with radiologists, nuclear medicine physicians, and other healthcare professionals to provide comprehensive patient care.
• They are proficient in administering radiopharmaceuticals, positioning patients for scans, and monitoring their well-being throughout the imaging process. PET Radiographers also collaborate with the medical team to interpret and analyse PET scan results, contributing to the overall diagnostic process and treatment planning.
• Effective communication skills, attention to detail, and a strong commitment to patient-centered care are essential qualities for PET Radiographers. They must adhere to strict radiation safety protocols, maintain accurate patient records, and continuously update their knowledge and skills to keep pace with advancements in PET imaging technology and medical practices.

Key Responsibilities
PET Radiographers are responsible for a wide range of duties that contribute to the efficient and effective operation of the Diagnostic Services department. Their key responsibilities include:

• Operating and maintaining PET imaging equipment, ensuring optimal performance and image quality.
• Preparing and administering radiopharmaceuticals to patients, adhering to radiation safety guidelines and protocols.
• Positioning patients for PET scans, ensuring their comfort and safety throughout the imaging process.
• Monitoring patients' vital signs and well-being during PET scans, and responding promptly to any adverse reactions or emergencies.
• Collaborating with radiologists, nuclear medicine physicians, and other healthcare professionals to interpret and analyse PET scan results, contributing to the overall diagnostic process and treatment planning.
• Maintaining accurate and detailed patient records, including medical histories, scan results, and any relevant notes or observations.
• Ensuring strict adherence to radiation safety protocols, including the proper handling, storage, and disposal of radioactive materials.
• Participating in quality assurance and quality control measures to maintain the highest standards of patient care and imaging accuracy.
• Providing education and support to patients and their families regarding the PET imaging process, including any necessary pre-scan preparation and post-scan instructions.
• Continuously updating their knowledge and skills through ongoing professional development, including attending conferences, workshops, and training sessions related to PET imaging technology and medical practices.

Equality and Diversity:

• Act as lead for Equality & Diversity in the department to ensure the development and effective implementation of a strategy, set of policies, procedures and monitoring and control systems are in place.

Personal and Staff Development:

• Work with HR to undertake recruitment, retention, performance management and development of staff in the team.
• Work with the Recruitment Manager to establish connections with appropriate local, international and online communities to nurture a pipeline of talent to support the growth of the company.
• Responsible for development of high potential employees, providing a structured approach to mentoring and developing critical talent at all levels of management.

Communications And Working Relationships:

• Collaborate with radiologists, nuclear medicine physicians, and other healthcare professionals to interpret and analyse PET scan results.
• Communicate effectively with patients and their families regarding the PET imaging process and any necessary pre-scan preparation and post-scan instructions.
• Work closely with other members of the Diagnostic Services department, including radiographers, technicians, and support staff, to ensure the smooth operation of the department.
• Liaise with other departments within the organisation, such as Oncology, Neurology, and Cardiology, to coordinate patient care and treatment planning.
• Represent the department and organisation at professional conferences, meetings, and events, as required.
• Communicate with external stakeholders, such as suppliers and vendors, to ensure the timely delivery of necessary equipment and supplies.

Line Management:

• Assist in the training and supervision of junior PET Radiographers and student radiographers.
• Provide guidance and support to junior staff members, helping them to develop their skills and knowledge.
• Conduct performance reviews and provide feedback to junior staff members, identifying areas for improvement and professional development.
• Assist in the recruitment and selection of new PET Radiographers, as needed.
• Manage the workload and schedules of junior staff members, ensuring that all PET imaging procedures are carried out in a timely and efficient manner.
• Serve as a role model and mentor for junior staff members, demonstrating professionalism, ethical conduct, and a commitment to patient-centered care.

Organisational Responsibilities:

• Contribute to the development and implementation of departmental policies, procedures, and protocols related to PET imaging.
• Participate in the planning and budgeting process for the Diagnostic Services department, providing input on equipment needs, staffing requirements, and other resource allocation decisions.
• Assist in the implementation of quality assurance and quality control measures to maintain the highest standards of patient care and imaging accuracy.
• Represent the department and organisation at management meetings and strategic planning sessions, as required.
• Collaborate with other departments and stakeholders to ensure the integration of PET imaging services into the organisation's overall healthcare delivery model.
• Contribute to the development and implementation of the organisation's strategic plan, particularly as it relates to the provision of advanced imaging services and the adoption of new technologies.

Confidentiality:

• The post holder must be aware that Confidential Information and data to which the post holder will have knowledge and access to in the course of their employment with the AMCE is to be kept confidential, and this confidentiality is a condition of employment. The duty to maintain confidentiality continues even when the post holder is no longer employed.
• This information is not to be shared with anyone outside of the AMCE under any circumstances, except to the extent necessary to fulfil any duties and responsibilities required within the role. Furthermore, upon termination with the AMCE Abuja, the post holder will return to the AMCE all confidential information held.

General:

• The post holder has a general duty of care for their own health, safety and well-being and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
• To observe the rules, policies, procedures and standards of AMCE together with all relevant statutory and professional obligations.
• To observe and maintain strict confidentiality of personal information relating to patients, staff and visitors.
• To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
• This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
• All employees must hold an AMCE email account, which will be the AMCE's formal route for email communication. You are therefore required to check this regularly and to deal with such communication promptly.

Infection Control Statement:

• The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role.
• These requirements are set out in the AMCE Code of Practice on Infection Control and in local policies and procedures, which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.

Requirements
Essential:

• Bachelor's degree in Radiography or a related field
• Current registration with the Radiographers Registration Board of Nigeria (RRBN)
• Evidence of commitment to continuing professional Development

Desirable

• Master's degree in Radiography or a related field
• Professional qualification in a relevant subject

Experience:

• Minimum of 5 years of experience as a Radiographer, with at least 3 year of experience in PET imaging
• Proficiency in operating PET imaging equipment and associated computer systems
• Knowledge of radiation safety protocols and procedures

Desirable:

• Involvement in research projects or publications related to PET imaging
• Membership in professional organisations related to radiography or nuclear medicine

Management and Leadership:

• Ability to assist in the training and supervision of junior PET Radiographers and student radiographers
• Contribute to the development and implementation of departmental policies, procedures, and protocols related to PET imaging
• Participate in the planning and budgeting process for the Diagnostic Services department, providing input on equipment needs, staffing requirements, and other resource allocation decisions
• Assist in the implementation of quality assurance and quality control measures to maintain the highest standards of patient care and imaging accuracy
• Represent the department and organisation at management meetings and strategic planning sessions, as required
• Shares the AMCE’s vision and values
• Commitment to clinical governance / improving quality of patient care

Personal attributes:

• Professional attitude towards work
• Shares the AMCE’s vision
• Proactive and organised
• Commitment to clinical governance / improving quality of patient care
• Has personal and professional credibility and commands the respect of colleagues peers 
• Is supportive and approachable and capable of inspiring confidence in staff members
• Commitment to caring for others
• Ability to adapt to living in a new country and new culture accordingly
• High levels of honesty and integrity

Languages:

• All applicants to have demonstrable skills in written and spoken English that are adequate to enable effective communication about medical topics with patients and colleagues
• Skills in languages other than English    

AMCE Values:

• Able to demonstrate an understanding of the AMCE’s values
• Commitment to uphold the AMCE’s values.