Jobs at SENCE Nigeria

Job Summary

• We are seeking a creative, proactive, and digitally savvy Social Media Intern to support our Social Media Team in building and managing our online presence.
• This role is ideal for someone passionate about social media, community engagement, and content creation, and who is eager to gain hands-on experience in a fast-paced environment.

Key Responsibilities

• Support daily social media posting across all platforms (Instagram, TikTok, etc.)
• Assist with content creation, including captions, short videos, photos, and stories
• Manage community engagement by responding to comments, DMs, and mentions
• Help monitor trends, audience feedback, and platform performance
• Support the Social Media Team with content calendars and scheduling
• Assist with campaign execution, promotions, and brand activations
• Perform other related tasks as assigned.

Requirements

• Interested candidates should possess a Bachelor`s Degree with 1 - 2 years experience.
• Strong interest in social media, digital content, and online communities
• Basic knowledge of Instagram, TikTok, and other social platforms
• Good written communication and caption-writing skills
• Creative mindset with attention to detail
• Willingness to learn and take feedback
• Ability to work full-time onsite in Lagos Island.
• Experience with content creation, Canva, or video editing tools is an added advantage.

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Job Summary

• We are seeking an experienced Customer & Freight Operations Officer with strong expertise in freight clearing and forwarding operations.
• The role involves managing customer accounts, coordinating shipment clearance, and ensuring full compliance with Nigerian import regulations, including FORM M processing and documentation requirements.
• The successful candidate will serve as the key interface between clients, internal operations teams, and regulatory authorities to ensure efficient, compliant, and timely delivery of shipments.

Key Responsibilities

• Serve as the primary point of contact for customers on all shipment-related and service delivery communications.
• Develop and maintain strong working relationships with customers’ supply chain teams.
• Monitor shipment clearance processes in collaboration with operations teams until final delivery and confirmation of Proof of Delivery (POD).
• Liaise with documentation units for the processing of FORM M and ensure shippers are properly informed of all documentation requirements before shipment is forwarded to Nigeria.
• Ensure all shipping documents are accurate and compliant prior to cargo arrival.
• Interface with relevant government and industry regulatory agencies, including Nigeria Customs Service, FAAN, NAFDAC, and other statutory bodies.
• Ensure compliance with import/export regulations and stay updated on government policies relating to restricted and contraband goods.
• Ensure approved systems, procedures, and service delivery standards are followed.
• Participate in customer-driven improvement initiatives aimed at improving operational efficiency and cost optimisation.
• Assist with the timely acquisition and renewal of permits, approvals, and regulatory licenses.

Qualifications & Experience

• Minimum of 5 years’ experience in customer account management within the supply chain and logistics industry.
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Strong knowledge of freight clearing and forwarding operations.
• Hands-on experience with FORM M processing and import documentation.
• Advanced front desk knowledge of Customs entry procedures, import/export documentation, and port processes.
• Proven experience interfacing with Nigeria Customs Service, FAAN, NAFDAC, and other regulatory agencies.
• Proficient in Microsoft Office Suite.
• Working knowledge of logistics and supply chain operations.
• Excellent communication, coordination, and negotiation skills