Jobs at Httpool

• The SMB Account Manager will be a crucial member of our growing Team that will support sales in meeting its objectives and providing best in class customer service to clients.
• This role is responsible for partnering with the High-Value SMB clients, agencies, and internal stakeholders to drive revenue by negotiating and optimizing complex opportunities and using data and analytics to build a consultative solution for our customers.
• The SMB Account Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction.
• Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and leverage scalable solutions to grow and support SMB customers in Nigeria.

Responsibilities

• Grow revenue, education and solution adoption with High-Value Clients and the biggest independent Agencies
• Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs
• Build, plan and implement the overall digital marketing strategy and manage all digital marketing channels
• Analyse data to identify trends to enhance our customer support processes and work closely with the digital marketing team to improve efficiency, and achieve goals
• Optimize campaigns and identify programmatic ways to do this at scale
• Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
• Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
• Gather agency and partner feedback to enhance ad products and the customer experience
• Deliver consultative support and up-to-date education on our great products

Minimum Qualifications

• Bachelor's Degree qualification is required
• 3+ years previous experience in customer sales and support, agency account management or consulting
• Excellent understanding of digital marketing concepts
• Solid knowledge and experience with online marketing tools and best practices
• Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
• High level of comfort presenting key client issues to C level, in an effort to be the customer advocate
• Identify and leverage trends within the industry of expertise/focus
• A self-starter with strong critical thinking and analytical skills
• Ability to effectively prioritize tasks and manage time, even under high- pressure situations
• Client management experience and formulation of strategies to build a lasting digital connection
• Ability to present and communicate effectively
• Fluency in English
• Market knowledge and work experience in the Nigerian Market.

go to method of application »

• Work with a cross-functional team (Product, Support, Analytics, Partners, Sales Operations, etc.) to establish growth strategies to support Httpool’s revenue goals.
• Create, manage and experiment with user acquisition campaigns.
• Analyze data to monitor revenue performance and uncover areas for improvement.
• Identifying and piloting new, experimental channels that can unlock sustainable growth.
• Working with agencies to optimize spending within existing channels and manage recourses depending on the goals Own the marketing tech stack and manage budget, co-lead the implementation, and derive new digital programs utilizing the new technology to its highest impact.
• Maintain and monitor key metrics across channels including budget pacing, LTV, CAC, ROI, etc.
• Sales lead generations using a broad range of marketing channels.
• Following marketing opportunities; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Strong experience developing and optimizing user journeys to maximize conversion of prospects and leads Drive our virtual and physical event strategy Own and operate marketing technologies including marketing automation, email, social and landing page tools, and advertising and retargeting platforms.
• Content creating and distribution for generating leads and developing brand awareness.

Requirements

• 6+ years of experience in growth marketing.
• Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high-impact activities, and keep complex projects moving forward.
• Proficient with Analytics.
• Previous experience scaling multiple user acquisition channels (paid + organic) in early-stage, high-growth startups.
• Exposure to conversion rate optimization experimentation processes, tools, analyses, etc.
• A passion for consumers, marketing, data, and constantly asking the question “What’s next?!”
• Thought leadership - you’ll need to balance daily execution with driving and reviewing strategy on an ongoing basis.
• Excellent organizational skills including the ability to effectively manage time and prioritization of tasks.
• Experience managing distributed teams Significant experience in successfully delivering results in a fast-paced and dynamic business environment.
• Sound business judgment, proven ability to influence others, and strong analytical thinking skills as well as a proven track record of taking ownership and driving results