Job Openings at Korapay

About The Role

As the Settlement & Reconciliation Specialist at Kora, you will be responsible for managing the daily reconciliation and settlement of all transactions processed by Korapay, designing and executing operational processes around how we settle payouts to merchants, managing daily weekly and monthly reconciliation of settlements, and escalations to banking partners, liquidity providers, payment processors and more for any risk-related issues.

You will be responsible for following through with unreconciled items for assigned accounts, and analyzing and recording all appropriate debit and credit adjustments. The ideal candidate will be a dedicated, laser-focused, and highly organized team player.

Here are a couple of things you'll be doing:

• Ensure daily reconciliation of all transactions and provide daily/weekly reconciliation and settlement reports.
• Ensure the business is not exposed to any material risks emanating from reconciliation variances.
• Develop models that assist in the reconciliation process to speed up reconciliation and provide accuracy.
• Things can only scale by automation. We expect you to be very data-driven and come up with ways we can automate as many of the processes involved in ensuring our financial health.
• Liaise with partners such as exchanges, liquidity providers, bank partners, payment processors etc that contribute to possible variances on fiat and crypto reconciliation.
• Document processes, procedures, resolution guides etc. for the settlement team.
• Contribute to financial reporting and balance sheet management.
• Manage internal and external controls for payment processes, escalate and resolve payment issues while working with the Product, Business and Engineering team.
• Liaise with partners (banks and processors) to ensure optimal cost structures and verify daily settlements.
• Perform daily and weekly revenue recognition and cost optimization exercises.
• Work with the Compliance team to design and maintain a process for reporting fraudulent activity to the appropriate regulatory authorities.
• Coordinate with internal teams to develop risk mitigation strategies for payment processing and merchant management.
• Monitor backend processes that are critical for delivering a great experience for merchants, and processors.
• Protect business interest and financial position by identifying loopholes within the system, and working with relevant teams for prompt resolution.
• Executes chargebacks and dispute resolutions of local and international card transactions.
• Identifying unsettled transactions and actively engaging with partners for resolution.
• Investigating and identifying unsuccessful transactions and processing refunds into customers’ and merchant accounts.
• Engage with the Merchant Success team for transaction-related inquiries and resolution pathways.
• Serve as a contact point for internal units regarding transaction risk management.

Requirements

Here's what are we looking for:

• 8+ years of experience working in a similar role in the banking, fintech or financial services industry
• Experience in local and international cards and payment, fully integrated into all aspects of settlement and daily reconciliation process.
• In-depth knowledge of bank reconciliation and settlement dynamics and processes.
• You have strong knowledge of internal controls and financial reporting.
• Excellent Data Analysis & Reporting skills - You have the ability to turn large data sets into meaningful insights.
• You have the appetite to jump headfirst into a fast-moving, fast-growing, mission-driven team that values creativity and output.
• Excellent organizational skills, ability to prioritize effectively and handle multiple tasks simultaneously in a very fast-paced environment. Essentially, you need to be able to deliver under pressure.
• Adaptive: You are curious, optimistic and a skilled problem-solver. You embrace the unknown and are able to adapt to shifts in priorities. You look outside your day-to-day to ensure you keep learning and growing.
• Proven understanding of the Fintech space and the disruptive opportunities being created.
• Sound judgment, a high degree of professionalism, and the ability to maintain confidentiality.

Benefits

• Health Insurance
• Stock Options
• Sponsored and Tailored training
• Paid Parental Leave
• Paid Time Off
• Flexible Work Style
• Internet Allowance
• Annual Performance Bonus
• Pension Plan
• The opportunity to work with a highly collaborative team-building something great!

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About The Role

As a Merchant Success Associate at Korapay, you will be responsible for managing all aspects of our relationships with merchants and all other customers, being the first point of contact for issue resolution, enquiries and ultimately guiding them to having the best solution that adapts to their needs. In this role, you will be working closely with the Product, Sales, Merchant Success and Engineering teams.

Here are a couple of things you'll be doing:

• Providing top-quality support to our new and existing merchants while ushering them into new markets, products or operations, helping to ensure customer satisfaction and strengthen merchant relationships.
• Build and maintain strong, long-lasting customer relationships, being the owner of the personalized relationship with customers.
• Expand current relationships with customers, focusing on the development of new products and operations.
• Analyze prospects’ business requirements and work closely with the relevant internal stakeholders to help customize specific products to meet their needs.
• Understand customers’ needs and suggest upgrades or additional features to meet their requirements.
• Provide the Product team with customers’ feedback to help identify potential new features or products.

Requirements

Here's what are we looking for:

• A minimum of 2 years experience in a similar role in a B2B environment, financial services or banking industry.
• Experience in dealing with customers to ensure high-quality interaction management and query handling.
• Passion for customer success and deep interest in understanding client needs.
• Great written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as good presentation skills.
• Ability to achieve optimal conversation ratings and standard KPIs
• Experience in delivering client-focused solutions based on customer needs.
• Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.
• Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time.
• Strong analytical and problem-solving skills.
• Passion for customer success and deep interest in understanding client needsFinally, you promote a “customer first” environment at all times.

Benefits

• Health Insurance
• Stock Options
• Sponsored and Tailored training
• Paid Parental Leave
• Paid Time Off
• Flexible Work Style
• Internet Allowance
• Annual Performance Bonus
• Pension Plan
• The opportunity to work with a highly collaborative team-building something great!