Job Openings at Kora

About The Role

As the Settlement & Reconciliation Specialist at Kora, you will be responsible for managing the daily reconciliation and settlement of all transactions processed by Korapay, designing and executing operational processes around how we settle payouts to merchants, managing daily weekly and monthly reconciliation of settlements, and escalations to banking partners, liquidity providers, payment processors and more for any risk-related issues.

You will be responsible for following through with unreconciled items for assigned accounts, and analyzing and recording all appropriate debit and credit adjustments. The ideal candidate will be a dedicated, laser-focused, and highly organized team player.

Here are a couple of things you'll be doing:

• Ensure daily reconciliation of all transactions and provide daily/weekly reconciliation and settlement reports.
• Ensure the business is not exposed to any material risks emanating from reconciliation variances.
• Develop models that assist in the reconciliation process to speed up reconciliation and provide accuracy.
• Things can only scale by automation. We expect you to be very data-driven and come up with ways we can automate as many of the processes involved in ensuring our financial health.
• Liaise with partners such as exchanges, liquidity providers, bank partners, payment processors etc that contribute to possible variances on fiat and crypto reconciliation.
• Document processes, procedures, resolution guides etc. for the settlement team.
• Contribute to financial reporting and balance sheet management.
• Manage internal and external controls for payment processes, escalate and resolve payment issues while working with the Product, Business and Engineering team.
• Liaise with partners (banks and processors) to ensure optimal cost structures and verify daily settlements.
• Perform daily and weekly revenue recognition and cost optimization exercises.
• Work with the Compliance team to design and maintain a process for reporting fraudulent activity to the appropriate regulatory authorities.
• Coordinate with internal teams to develop risk mitigation strategies for payment processing and merchant management.
• Monitor backend processes that are critical for delivering a great experience for merchants, and processors.
• Protect business interest and financial position by identifying loopholes within the system, and working with relevant teams for prompt resolution.
• Executes chargebacks and dispute resolutions of local and international card transactions.
• Identifying unsettled transactions and actively engaging with partners for resolution.
• Investigating and identifying unsuccessful transactions and processing refunds into customers’ and merchant accounts.
• Engage with the Merchant Success team for transaction-related inquiries and resolution pathways.
• Serve as a contact point for internal units regarding transaction risk management.

Requirements

Here's what are we looking for:

• 8+ years of experience working in a similar role in the banking, fintech or financial services industry
• Experience in local and international cards and payment, fully integrated into all aspects of settlement and daily reconciliation process.
• In-depth knowledge of bank reconciliation and settlement dynamics and processes.
• You have strong knowledge of internal controls and financial reporting.
• Excellent Data Analysis & Reporting skills - You have the ability to turn large data sets into meaningful insights.
• You have the appetite to jump headfirst into a fast-moving, fast-growing, mission-driven team that values creativity and output.
• Excellent organizational skills, ability to prioritize effectively and handle multiple tasks simultaneously in a very fast-paced environment. Essentially, you need to be able to deliver under pressure.
• Adaptive: You are curious, optimistic and a skilled problem-solver. You embrace the unknown and are able to adapt to shifts in priorities. You look outside your day-to-day to ensure you keep learning and growing.
• Proven understanding of the Fintech space and the disruptive opportunities being created.
• Sound judgment, a high degree of professionalism, and the ability to maintain confidentiality.

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About The Role

We are looking for a Product Manager to join our growing Product Management team at Kora. Product Managers at Kora own the end-to-end problem they are trying to solve with their team. As a Product Manager at Kora, you will execute a product strategy that enables seamless payment experiences for our users.

This role is a unique opportunity to impact how global and local businesses accept payments from customers all over Africa.

Here’s what you’ll be doing

• Strive to deeply understand user needs by conducting user research and identifying opportunities and pain points. And advocate for user needs through the cycle of building products.
• Define, document, and drive roadmaps, project plans, and precise product specifications that consistently deliver quality products for your customers.
• Work with a team of engineers and designers to discover solutions to customer pain points, and build and launch products for local and global businesses.
• Define and drive roadmaps, project plans, and precise product specifications that consistently deliver quality products.
• Ensure successful product launches by working cross-functionally with marketing, merchant success, sales, operations, legal, and compliance teams.

Requirements

What you’ll need

• 2+ years of experience in product management, with demonstrated experience in successfully building and shipping impactful products
• You have a good understanding of how software is built and operated and experience in building technical software products
• Excellent ability to bring clarity and focus to complex and ambiguous situations
• Strong customer empathy and experience shaping product direction and execution based on customer needs
• Strong communication skills
• Ability to collaborate and lead teams - Product roles bring responsibility without direct authority. We’re looking for leaders who can motivate and earn the trust of stakeholders and teams with a collaborative approach.
• Project Management skills - Previous experience seeing projects through from beginning to end and owning the entire process;
• Curiosity and drive
• Great attention to detail and cares about building quality products