Current Openings at R.T. Briscoe

Location: Matori, Lagos

Job Overview

• The Service Engineer provides technical leadership in the maintenance, diagnostics, and repair of material handling equipment—including forklifts, warehouse systems, and industrial machinery.
• The role combines hands-on technical expertise with a strong customer and business focus, supporting after-sales performance, operational efficiency, and customer satisfaction.

Duties & Responsibilities
Technical Operations:

• Commission, diagnose, maintain, and repair forklifts, warehouse equipment, construction machines, and industrial solutions.
• Conduct preventive maintenance, inspections, and health checks to ensure optimal equipment performance.
• Provide technical guidance and on-the-job training to Service Technicians to strengthen service delivery capability.
• Implement service standards and best practices aligned with OEM and industry requirements.
• Enhance workshop efficiency through effective resource planning, workflow management, and personnel coordination.
• Use modern diagnostic tools to identify complex faults and recommend cost-effective resolutions.
• Manage and forecast spare parts inventory to ensure availability of fast-moving and essential consumables.
• Prepare accurate service reports, WIP updates, and maintain comprehensive equipment service history records.

Sales & Customer Engagement:

• Support after-sales revenue growth through quality service delivery and value-added recommendations.
• Strengthen customer relationships and contribute to business expansion by identifying new service opportunities.
• Provide expert consultation on equipment operation, maintenance practices, and lifecycle optimisation.
• Work with the sales team to identify upselling opportunities and promote service solutions.
• Analyse customer feedback and service performance indicators to drive continuous improvement.

Key Performance Indicators (KPIs)

• Achievement of agreed service revenue and turnover targets.
• Improved Customer Satisfaction Index (CSI) and reduction in repeat repairs.
• Accurate spare parts forecasting and efficient inventory management.
• Timely job completion with minimal equipment downtime.

Competency Requirements
Academic Qualifications:

• Bachelor’s Degree or Diploma in Mechanical or Electrical Engineering.

Work Experience:

• Minimum of 4 years of hands-on experience in forklift or material handling equipment maintenance and repair.

Technical & Personal Skills:

• Strong expertise in troubleshooting and servicing industrial equipment and warehouse solutions.
• Knowledge of equipment selection, installation, commissioning, and lifecycle maintenance.
• Proficiency with diagnostic tools, service software, and modern maintenance technologies.
• Good command of Microsoft Office for reports, documentation, and presentations.
• Excellent communication skills for customer interaction and internal collaboration.
• Strong analytical, problem-solving, and customer service orientation with sound business acumen.

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Job Overview

• The Business Manager, Motors, is responsible for ensuring the profitability and sustainable growth of all assigned motor business operations. This role combines strategic planning, sales leadership, operational management, and team development to achieve revenue targets, optimise resources, and maintain high standards of customer service and compliance.

Key Responsibilities
Strategic & Business Management:

• Develop and implement business strategies in collaboration with Managers to achieve sales, revenue, and profitability objectives.
• Identify short- and long-term goals, formulate action plans, and ensure alignment with overall company objectives.
• Proactively assess internal and external business environments to mitigate risks and protect business interests.
• Act as a strategic support to the Head of Motors Business in day-to-day operations when required.
• Represent the company brand internally and externally, fostering strong relationships with key stakeholders, including shareholders and government agencies.

Sales & Revenue Growth:

• Lead and manage the sales of vehicles and related services, ensuring consistent profitable growth.
• Plan, monitor, and cascade sales objectives, ensuring teams are effectively executing the sales process.
• Generate commercial insights from performance data to drive execution of business opportunities.
• Develop and deliver training, coaching, and sales/operations development programs in collaboration with Human Capital Development (HCD).

Operational & Financial Management:

• Profitably manage working capital, including inventory, debt, turnover, and assets.
• Monitor operational performance and financial metrics, identifying opportunities for improvement.
• Ensure compliance with all relevant laws, regulations, and corporate policies.

People Leadership & Development:

• Recruit, develop, and retain high-performing teams to achieve business objectives.
• Foster a culture of transparency, accountability, and effective communication within the motors subsidiary.
• Motivate, mentor, and build capabilities of staff through structured coaching and performance management.

Qualifications & Experience

• Academic: University degree in a relevant field; postgraduate degree and/or professional certifications preferred.
• Experience: 8–12 years of relevant work experience, including at least 3 years in a strategic managerial role.

Core Competencies:
Leadership & Management:

• Strong leadership, team-building, and people development skills.
• Ability to influence, motivate, and manage a large, diverse team.
• Strategic thinking with the ability to align day-to-day activities to organisational goals.

Financial & Business Acumen;

• Ability to analyse P&L statements, manage budgets, and drive business performance.
• Competence in business analysis, forecasting, and working capital management.

Sales & Commercial Skills:

• Proven ability to drive revenue, identify opportunities, and close deals.
• Capability to develop customer relationships and expand market share.

Communication & Relationship Management;

• Excellent written and verbal communication skills.
• Ability to build and maintain internal and external relationships.