Service Engineer - MHE at RT Briscoe

Location: Matori, Lagos

Job Overview

• The Service Engineer provides technical leadership in the maintenance, diagnostics, and repair of material handling equipment—including forklifts, warehouse systems, and industrial machinery.
• The role combines hands-on technical expertise with a strong customer and business focus, supporting after-sales performance, operational efficiency, and customer satisfaction.

Duties & Responsibilities
Technical Operations:

• Commission, diagnose, maintain, and repair forklifts, warehouse equipment, construction machines, and industrial solutions.
• Conduct preventive maintenance, inspections, and health checks to ensure optimal equipment performance.
• Provide technical guidance and on-the-job training to Service Technicians to strengthen service delivery capability.
• Implement service standards and best practices aligned with OEM and industry requirements.
• Enhance workshop efficiency through effective resource planning, workflow management, and personnel coordination.
• Use modern diagnostic tools to identify complex faults and recommend cost-effective resolutions.
• Manage and forecast spare parts inventory to ensure availability of fast-moving and essential consumables.
• Prepare accurate service reports, WIP updates, and maintain comprehensive equipment service history records.

Sales & Customer Engagement:

• Support after-sales revenue growth through quality service delivery and value-added recommendations.
• Strengthen customer relationships and contribute to business expansion by identifying new service opportunities.
• Provide expert consultation on equipment operation, maintenance practices, and lifecycle optimisation.
• Work with the sales team to identify upselling opportunities and promote service solutions.
• Analyse customer feedback and service performance indicators to drive continuous improvement.

Key Performance Indicators (KPIs)

• Achievement of agreed service revenue and turnover targets.
• Improved Customer Satisfaction Index (CSI) and reduction in repeat repairs.
• Accurate spare parts forecasting and efficient inventory management.
• Timely job completion with minimal equipment downtime.

Competency Requirements
Academic Qualifications:

• Bachelor’s Degree or Diploma in Mechanical or Electrical Engineering.

Work Experience:

• Minimum of 4 years of hands-on experience in forklift or material handling equipment maintenance and repair.

Technical & Personal Skills:

• Strong expertise in troubleshooting and servicing industrial equipment and warehouse solutions.
• Knowledge of equipment selection, installation, commissioning, and lifecycle maintenance.
• Proficiency with diagnostic tools, service software, and modern maintenance technologies.
• Good command of Microsoft Office for reports, documentation, and presentations.
• Excellent communication skills for customer interaction and internal collaboration.
• Strong analytical, problem-solving, and customer service orientation with sound business acumen.