Latest Jobs at Family Health International (FHI 360)

Job Requisition ID: 2022202217
Supervisor: STA, Laboratory Services

Basic Function

• Provide technical expertise and assistance in implementing high quality laboratory services within the care and treatment project in Nigeria, including laboratory capacity development at project health facility sites.

Duties and Responsibilities

• Give technical support and develop quality policies, quality tools, SOPs and recommendations related to the implementation, monitoring and quality assurance of laboratory services for HIV/AIDS, opportunistic (OI) and malaria care and treatment in collaboration with technical staff within FHI and at national, state and local agencies in Nigeria.
• Provide technical assistance in capacity building for laboratory services at health facilities and other settings as appropriate.
• Develop concept papers and research papers to improve and or extend existing laboratory activities.
• Carry out quality control functions/activities, in collaboration with the zonal and state teams, of the labs, including quality control inspections schedules and the collection of quality control records; ensure the availability of quality records documents.
• Review and monitor QA and QC activities of the Laboratory in order to determine conformance with established policies, national regulations, or accreditation requirements.
• Provide technical leadership and technical support related to high technology (TB culture, PCR) laboratory services.
• Remain informed on new findings in the field of laboratory technology that relate to HIV/AIDS, OI, malaria care and treatment by reviewing current literature, and drawing implications from research for program activities.
• Coordinate Proficiency testing (PT) activities and ensure PT is being done for each specialty; explore other ways of testing evaluation in the absence of PT
• Perform other duties as assigned.

Qualifications and Requirements

• B.Sc in Laboratory Sciences or related field with 7-9 years post national youth service experience and a minimum of 5 years experience in provision of laboratory support for HIV/AIDS.
• Or Master's Degree in Laboratory sciences or related field with 5-7 years post national youth service experience and a minimum of 5 years experience in provision of laboratory support for HIV/AIDS.
• Experience in the management of laboratory services, particularly health facility-based services, including quality assurance systems, laboratory analysis, and interpretation and reporting techniques based on best practices, quality management practices and safe work practices.
• Knowledge of advanced laboratory procedures, diagnosis and management related to HIV/AIDS care and treatment is required with some experience in an international development organization preferred.
• Certification of license to practice as a medical laboratory scientist is required.
• Expertise in hematology, TB and blood safety issues will be an added advantage.

Knowledge, Skills & Attributes:

• Knowledge of health and development programs in developing countries in general and Nigeria specifically.
• Excellent working knowledge of laboratory equipment and techniques for the following categories of assays: HIV rapid and confirmatory testing, hematology, biochemistry, CD4/CD8, HIV viral load, HIV DNA qualitative test, HIV viral resistance (genotype and phenotype).
• Excellent working knowledge of laboratory equipment and techniques for the identification and culturing of different TB species,  and drug resistance tuberculosis ( MDR-TB).
• Thorough knowledge of QA, QC and proficiency testing concepts; the ability to apply these concepts to resolve complex conditions in laboratory and administrative settings.
• Knowledge of laboratory service and management issues related to the clinical management of HIV/AIDS, including ART.
• Knowledge of laboratory service and management issues related to  Opportunistic infection (OI) and malaria.
• Knowledge of District Health Information System (DHIS) and Lafiya Management Information System (LAMIS) is required.
• Laboratory management and training experience and ability to understand full range of issues around the laboratory management of HIV/AIDS, including provision of counseling and testing services.
• Sensitivity to cultural differences and understanding of the social, political and ethical issues surrounding HIV infection.
• Ability to work well with others and to develop and maintain compatibility among project staff, subcontractors, consultants and recipients of assistance.
• Ability to manage tight deadlines and deliver high volumes of work with minimal supervision.
• High degree of proficiency in written and spoken English communication.
• Well-developed computer skills.
• Ability to travel within Nigeria 25% time.

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Requisition ID: 2022202211
Supervisor: AD Enterprise Services

Basic Functions

• The IT Officer provides support to end-users, internal users, or partners. Serves as the first line of support for the end user on issues related to desktop computers, laptops, printers, servers, network connectivity and remote access.
• Simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. He or She works with the US ISS (Information Solutions and Service) (Information Solutions and Services) Operations team and US ISS Infrastructure team to coordinate support, project delivery, upgrades, and routine tasks.
• Provides support for computer hardware, software, printers, applications, operating systems, servers, and network devices.
• Ensures the weekly update of the SentinelOne Anti-virus of servers and clients.
• Performs regular backups of servers, user files, and network shared files.
• Performs software installations on company computers and configures applications as specified.
• Working knowledge and understanding with a variety of technologies to effectively support end- users.
• Maintains the office IT system and upgrades when required or as instructed by HQ.
• Ability to interact with a broad range of end-users and use various technical resources to provide support.
• Manages and collaborates with third party suppliers/vendors where appropriate and ensures that vendor performance and provision of services and quality is in line with FHI 360 expectations that enable FHI 360 to meet or exceed service levels.
• Responsible for the optimal operation of all office devices and end user computing environments hardware, peripherals, which directly support and help manage the end user computing environment.
• Supports organizational wide priorities by ensuring optimal support and timely resolution of incidents.
• Demonstrates complete ownership of all incidents or service requests.
• Responsible for tracking and progress of all incidents to conclusion
• Identifies and promotes technical and operational “best practices.”
• Trains staff in newly deployed technologies
• Reviews and enforces FHI 360’s policies and standard operating procedures (SOPs)

Qualifications and Requirements

• BS / BA Degree in Engineering, Information Technology, Computer Science or its recognized equivalent with 3 - 5 years post national youth service relevant experience.
• Or MS/MA Engineering, Information Technology, Computer Science or its recognized equivalent, and 1 – 3 years post national youth service relevant experience.
• Candidate must possess Microsoft Certified Systems Engineer (MCSE) and/or Cisco Certified Network Associate (CCNA) certifications.
• Demonstrated success in multicultural environments is an advantage. Experience with a multi-site network (at least 3 sites) with a minimum of 200 users is highly desirable.

Knowledge, Skills and Abilities:

• Excellent oral and written communication skills.
• Moderate understanding of Information Technology industry practices. Solid knowledge and experience with incident management and operations services tools and systems.
• Proficiency with MS Office Suite, Windows 10/11, Office 365, Microsoft Exchange, Exchange Online, Active Directory, and Azure Active Directory. Strong oral and written communication skills.
• Ability to communicate effectively and tactfully with all levels of staff, individuals from diverse cultures, and the public. A willingness to increase knowledge and update skills as required.
• Telecommunications: PABX, VoIP (voice over IP), voice mail, and peripheral devices Server: Windows Server, DFS, WSUS (Windows Server Update Services). Network: Cisco routers/switches, Meraki, Ethernet, TCP/IP, DNS, DHCP Ability to multi-task and self-motivate through assignments and routines.