Fresh Jobs at Flutterwave

The Role: 

• The Enhanced Due Diligence (“EDD”) Senior Manager leads personnel executing the company's due diligence policies for both enterprise and SMB (business and consumer) customer segments. The EDD Manager is responsible for overseeing the collection and assessment of enhanced due diligence customer profiles.
• The EDD Senior Manager will oversee the review and completion of customer profiles requiring enhanced due diligence, in accordance with Flutterwave policy and procedure, to assess and understand customers’ risk profiles to prevent the risk of money laundering, terrorist financing, proliferation financing, fraud, bribery, and corruption.

Responsibilities include, but are not limited to:

• Execute Flutterwave’s Know Your Customer related policies and procedures, including the implementation of enhanced due diligence reviews for both business and consumer customers. Ensure compliance with all policies and procedures relating to customer due diligence as well as regulatory requirements.
• Lead, mentor, and manage a team of EDD associates. Ensure completeness, accuracy, and timeliness of associates’ work product. Evaluate performance based on Key Performance Indicators. Lead team meetings and foster team development.
• Review customer profiles completed by EDD associates to ensure completeness and accuracy of the due diligence within the customer profile. Return the application/customer profile to the EDD associate if additional research or analysis is required. Ensure customer risk ratings are updated in accordance with procedures.
• Draft recommended action if the customer exceeds the company’s risk appetite. Ensure recommendations clearly articulate the rationale and risk to the organization such that the business can make an informed decision.
• Escalate any potentially suspicious activity identified to the AML Monitoring and Reporting Manager.
• Understand red flags and Flutterwave policy and procedures to understand if a customer poses undue risk to the company, such as engaging in an unsupported line of business.
• Recommend strategies, systems, vendors, and research techniques to enhance the effectiveness and efficiency of the EDD process or enhancing the customer experience.
• Demonstrate expertise and proficiency in the execution of procedures, conduct quality control on associates’ work product, and provide clear and direct feedback to team members to improve quality.
• Oversee quality control for new hires and quality assurance reviews for experienced hires to continually monitor for quality output of the team, including proper collection and evaluation of customer documentation to assess potential risks.
• Track and report on team performance as well as trending within enhanced due diligence investigations.
• Assist in the hiring and training of qualified EDD associates, including overseeing quality control reviews on new hire work.
• Stay updated on the latest regulatory developments and changes in AML/CTF, particularly with respect to customer due diligence requirements.
• Identify trends that may require additional training across the organization and/or enhancements to the customer due diligence process

Required Qualifications to be a Waver:

• Bachelor's degree in Financial Management or Investment Management, Business Management, Commerce, Commerce in Business Innovation and Entrepreneurship, or a related field. Advanced degree preferred.
• Minimum of thirteen (13) years of experience in in a similar role, preferably in the payment industry. Specific experience with Know Your Customer programs or conducting EDD a must.
• Strong understanding of the legal, corporate governance, and regulatory environment related to KYC/Customer Due Diligence requirements and jurisdiction specific regulations.
• Ability to detect and mitigate red flags for potential financial crime, including money laundering, terrorism financing activities, proliferation financing, and fraud as it appears in customer profiles and associated transactional activity.
• Experience with customer due diligence tools used for identity verification and external research
• Strong problem-solving skills and the ability to make sound decisions.
• Ability to work effectively and drive results in a fast-paced environment with exceptional attention to detail.
• Proficiency in Microsoft Excel.
• Strong leadership and time management skills, including ability to provide direct feedback, setting clear performance expectations.
• Ability to manage and prioritize several tasks simultaneously and autonomously.
• Effective oral and written communication skills, including ability to develop clear and direct recommendations.
• Proficiency in English required.
• Professional certifications such as Certified Anti-Money Laundering Specialist (CAMS).

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The Role: 

• We’re looking for a Manager, Reconciliation to join the Global Operations team to ensure that our payment commitments are delivered on-time to our merchants. 
• The right candidate for this role will play a critical role in enabling the realization of this opportunity and simultaneously ensuring optimal validation of balances and the reasonableness of each of the accounts that Flutterwave uses for its transactions.

Responsibilities include but are not limited to:

Conduct Reconciliation:

• Lead and oversee the reconciliation process for financial records across all payment methods, including collections and payouts.
• Examine incoming and outgoing funds to ensure accurate recording and processing in accordance with organizational standards and procedures.

Discrepancy Identification and Resolution:

• Identify and investigate discrepancies or errors encountered during the reconciliation process.
• Determine the root causes of discrepancies and work collaboratively with relevant teams to resolve them in a timely manner.

Financial Analysis:

• Research and analyze financial data to identify trends, patterns, and potential issues requiring further investigation.
• Utilize analytical tools and methodologies to enhance the accuracy and efficiency of the reconciliation process.

Reporting and Communication:

• Prepare comprehensive reports summarizing the results of reconciliations, highlighting any issues or discrepancies, and recommending corrective actions.
• Effectively communicate findings and recommendations to management and relevant stakeholders.

Cross-Functional Collaboration:

• Collaborate with other teams, including finance, operations, and customer support, to ensure the accuracy and consistency of financial data across all areas of the business.
• Work closely with Flutterwave partners and internal teams to address issues and optimize reconciliation processes.

Recordkeeping and Documentation:

• Maintain accurate records of all reconciliations performed, ensuring proper documentation and filing for future reference and audit purposes.

Continuous Improvement:

• Identify opportunities for process improvement and efficiency gains within the reconciliation function.
• Implement best practices and recommend enhancements to reconciliation processes and procedures.

Ad Hoc Responsibilities:

• Undertake any other duties or special projects as assigned by management.

Required competency and skillset to be a Waver

• Bachelor’s degree in Finance, Business Administration or a related field
• Minimum of 7 years working experience in reconciliations or internal/external auditing
• High attention to detail, well organised and excellent analytical skills.
• Deep understanding in payments and knowledge of card scheme operations
• Strong SQL & Excel skills (Macros, Pivot tables etc.), ability to handle large amounts of data and compile detailed reports highly preferred
• Strong understanding of financial principles, accounting standards, and reconciliation methodologies.
• Ability to adapt to change quickly and multi-task.
• Fintech and Client engagement experience.
• Ability to work as part of a team and manage projects.

You’ll love this job if you

• Have an intellectual curiosity about payments and technology
• Have high aptitude to quickly understand customer use cases and requirements
• Have the ability to drive cross-functional teams from ideation to solution
• Have the ability to manage proactive and reactive tasks effectively
• Are self-driven, self-starter, extremely passionate, goal-getter
• Are passionate about process improvements
• Are comfortable managing relationships within every aspect of the organization from senior executives to engineers
• Embrace the challenge of managing multiple activities simultaneously
• Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth

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The Role:

• We are seeking a highly skilled and motivated Senior Associate to join our Treasury Assurance team at Flutterwave.
• As a Senior Associate, you will play a crucial role in ensuring the accuracy, efficiency, and compliance of our treasury operations.
• The ideal candidate will have a strong background in treasury management, risk assessment, and financial analysis.

Responsibilities include but are not limited to;

Treasury Operations Oversight:

• Manage day-to-day treasury operations, including cash management, liquidity forecasting, and fund disbursement processes.
• Implement and maintain treasury policies and procedures to ensure compliance with internal controls and regulatory requirements.

Financial Analysis:

• Conduct thorough financial analysis to identify potential risks and opportunities in treasury activities.
• Develop and maintain financial models to support decision-making processes related to liquidity management and investment strategies.

Risk Management:

• Identify, assess, and mitigate risks associated with treasury operations.
• Monitor market trends and provide recommendations to optimize the company's risk exposure.

Compliance and Reporting:

• Ensure compliance with local and international regulations related to treasury operations.
• Prepare accurate and timely reports for internal and external stakeholders.

Collaboration:

• Collaborate with cross-functional teams, including finance, accounting, and legal, to ensure alignment of treasury activities with overall business objectives.
• Build strong relationships with financial institutions and other partners.

Required competency and skillset to be a waver;

• Bachelor's degree in Finance, Accounting, or a related field
• Master's degree or professional certifications (e.g., CTP, CFA) is a plus
• Minimum 4 years of experience in treasury management, financial analysis, or a related field.
• Strong understanding of financial markets, risk management, and compliance requirements.
• Experience & understanding of international payments, banking systems, Crypto and Defi workflow platforms
• Good understanding of the foreign exchange operations and local regulations
• Advanced proficiency in Excel
• Experience or familiarity with all or some of Emerging Markets, FX, and remittances a plus
• Proficiency in financial modeling and analysis tools
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment