Job Openings at FHI 360

Requisition No: 2021201588
Location: Maiduguri, Borno
Job Type: Full time
Supervisor: Human Resources Manager

Basic Function

• The Senior HR Officer will work with the HR Manager to provide operational support to implement effective and functional Human Resources (HR) processes for FHI360 Nigeria in the Northeast, in all functional areas.

Duties and Responsibilities

• Provide administrative support for New Hire orientation including communicating orientation timetables to all facilitators, drafting introductory email for all new hires, budgets preparation, coordinate new hire documentation to foster positive attitude toward organizational objectives as may be required.
• Support recruitment needs such as screen applications, prepare offer letters, conduct reference checks, make offers, participate in interviews as necessary, and draft job adverts.
• Provide technical support to Field coordinators and sector leads in the recruitment of community volunteers and ensuring SOPs are adhered to.
• Follow up on staff insurances and update technical leads on issues relating to staff insurances and manage records.
• Ensure  external requests for all staff are completed including visa application introductory letters, reference check requests, loan facility requests, etc. Maintain data base for such applications, track report and communicate status to CO-HR backstop.
• Facilitate staff appraisal processes, ensuring 360-degree feedback, communicate status to relevant parties and forward completed forms to CO-HR backstop for review and further processing.
• Manage staff separation and escalate to CO & HQ HR when required
• Provide regular briefings to CO HR on NE HR matters, including the status of recruitment, training, leave balances, etc.
• Ensure conformity with recruitment requirements and compliance with the rules and regulations.
• Work with the CO HR to ensure day-to-day operations of HR-related functions are addressed in a timely, efficient, and proactive manner.
• Develop & maintain a strong network with other INGO's/Professional association to strengthen the Organization’s pool of qualified candidates.
• Interpret and provide guidance and instruction to NE staff and teams on HR processes, policies, workflow, and work unit priorities.
• Conduct investigations, complaints of discrimination, harassment, PSEA, and other workplace complaints in a timely, objective, professional, and thorough manner. 
• Escalate to CO HR, HQ HR, Management and/or Compliance as applicable
• Serve as a link between the HR and employees by handling questions, interpreting and administering contracts, and helping to resolve work related problems in consultation with CO HR.
• Educates and supports management & staff in implementation of HR programs, practices and initiatives
• Work with CO HR to identify training and development opportunities using staff performance and development plans as a standard and working with Unit Heads.
• In consultation with the Human Resources in country office, will make decisions on HR issues
• Perform other duties, as assigned.

Qualifications and Requirements

• B.Sc / B.A Degree in Business Administration, Social Sciences or its recognized equivalent with 5 - 7 years of relevant experience.
• Or M.Sc / M.A Degree in Business Administration, Social Sciences or its recognized equivalent, and 3 – 5 years relevant experience.
• A higher degree or professional qualification in HR is an advantage
• Certified member of Chartered Institute of Personnel Management or related body is an advantage.
• Excellent analytical, interpersonal and computer (Excel and spreadsheet) skills are required. 
• Demonstrated success in multicultural environments is required,
• English Fluency required; Hausa is an added value
• Experience and good working knowledge of USAID regulations is an advantage.
• Experience of HR in the not-for-profit sector is an advantage. 

Knowledge, Skills and Abilities:

• Ability to work with others and to develop and maintain compatibility among project staff, subcontractors, and recipients of assistance.
• Report to supervisor on variances and status on regular basis.
• Work independently with initiative to manage high volume workflow.
• Perform detail-oriented work with a high level of accuracy.
• Interact with diplomacy and tact and follow-up on requests in timely and efficient manner.
• Must exhibit high levels of professionalism, integrity and ethical values at all times.
• Ability to maintain confidentiality for sensitive Human Resources issues or projects and use judgment to execute duties and responsibilities.
• Recordkeeping, report preparation, filing methods and records management techniques.
• Use a computer to accurately and rapidly enter and retrieve data and information.
• Working knowledge of in-country employment regulations, e.g., Nigerian labor/employee relations statutes and capacity to apply them to FHI Nigeria.
• Strong knowledge in salary structure and development, benefits and compensation, surveys/benchmarking and job evaluation systems.
• Excellent written, oral and interpersonal communication skills with ability to work as a team member.
• Objectivity and the ability to apply HR rules and regulations in a fair and consistent manner.
• Ability to plan and prioritize own work under tight deadlines, as well as to work on own initiative and as a member of a team.
• Attention to detail with a high degree of accuracy.
• Ability to travel a minimum of 25% to hardship locations.

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Requisition No: 2021201581
Supervisor: Manager, Business Solutions

Basic Function

• The DHIS2 specialist, under the supervision of Manager, Business Solutions, will provide health informatics technical leadership and support to country program and global health management information systems for routine and survey data.
• The main focus will be supporting and maintaining complex configuration of program monitoring systems in DHIS2 tracker/mobile, troubleshooting, general system administration, analytics and dashboard development, integration of DHIS2 with other tools and systems, as well as capacity building users and System Admins across FHI 360 country offices.
• This involves: providing and co-ordinating DHIS2 implementation support covering installation, set up and server maintenance; user requirements gathering, system design, configuration, administration and maintenance; user support, training and capacity building; development of analytics tools to promote data use and developing links between DHIS2 and other systems via the web API.

Job Summary / Responsibilities

• Provide DHIS2 implementation support: communicating with teams for global and country program to conduct user requirements analysis and lead configuration of program monitoring systems in DHIS2 according to project specifications and organizational standards in both desktop and mobile versions of DHIS2 deploying aggregate, event and tracker data models.
• Provide DHIS2 technical support: support DHIS2 configurations across multiple countries and multiple health areas, including troubleshooting and user support. Install, setup and manage servers for DHIS2 applications. Import/Export data and metadata across DHIS2 instances and between DHIS2 and other systems while maintaining data integrity. Establish integration between DHIS2 and other systems.
• Provide Technical Assistance & Capacity Building support: Develop training curriculum and materials for system admins and end users. Increase the capacity of Country System Administrators in DHIS2 maintenance and troubleshooting tasks. Manage global DHIS2 user support service desk. Co-ordinate group user engagement channels to keep users informed on latest trends in DHIS2.
• Promote use of high-quality data: set up validation rules and other data quality checks to ensure data is of high quality. Strengthen use of DHIS2 visualizations and dashboards to support evidence-based decision-making through the DHIS2 Interpretations app and Data-to-Action approaches  
• Support DHIS2 integration: develop tools to integrate DHIS2 with other open source platforms and BI tools via the web API. Support development of web and android apps to extend the functionality of DHIS2 to meet complex user requirements ensuring consistent and reliable use of all code management and library systems assuring available, reproducible and reusable programs.
• Representation and Documentation: Contribute to development of concept notes, data reporting templates and tables, job aids, user guides and standard operating procedures. Represents FHI 360 and makes presentations at professional meetings and conferences related to health informatics issues. Documents best practices in health informatics and disseminates appropriately.
• Keep engaged with DHIS2 global community of practice. Remain informed of current issues regarding DHIS2 and other health informatics applications and trends in the field by review of current literature and involvement in professional networks; is alert to any implication of new technology or trends in uptake for project and program activities; and
• Performs any other related duties assigned.

Qualifications and Requirements

• Bachelor's Degree (Masters preferred) in Informatics, Computer Science, Information Technology, Electronic Electrical Engineering
• Expert knowledge of DHIS2 tracker and aggregate data models, and sound knowledge of open-source platforms for routine data collection.
• Practical experience with linux and tomcat server administration, managing postgres/ mysql databases, programming in java and working with java scripts, python and R. Experience working with REST APIs.
• Direct experience with the management of data associated with PEPFAR-supported programs, projects or surveys
• Experience working in HIV/AIDS programs in developing countries an advantage
• Experience developing android apps is desired
• A minimum of 8 years of experience health information systems, health-related datasets, application development and/or electronic capture systems in resource-limited countries.
• Experience providing technical assistance in different cultural contexts, including local NGOs, and knowledge of the local context essential, familiarity with USAID programs preferred.
• Experience providing TA to MOH towards the establishment of national data systems to collect HIV or health data to improve HIV surveillance and response.
• Demonstrated ability to independently complete assigned tasks, train and facilitate learning and professional development among colleagues
• Solid understanding of basic assumptions of developing country public health practices for data acquisition and quality assurance.
• Well-developed written and oral communication skills.
• Fluency in French is an advantage
• Ability to travel a minimum of 25%.