Fresh Jobs at Hugo Technologies

What You’ll Be Doing

• As a Senior Business Analyst, you will play a pivotal role in shaping the strategic direction of our Product, Technology, and Tools initiatives. Your expertise will guide the development of solutions that drive business growth and operational excellence. If you are passionate about solving complex problems, thrive in a collaborative environment, and have a knack for translating user requirements into impactful deliverables, then this role is for you.

Responsibilities

• Strategic Planning: Collaborate with leadership to define and prioritize strategic initiatives, ensuring alignment with business goals.
• Requirement gathering: Lead workshops and stakeholder interviews to gather complex requirements and build consensus
• Advanced Requirement Analysis: Lead the elicitation and analysis of complex business requirements, translating them into actionable plans for technical teams.
• Change Management: Drive organizational change initiatives, ensuring smooth transitions and adoption of new processes and technologies.
• Performance Monitoring: Establish metrics and KPIs to monitor the effectiveness of implemented solutions, making data-driven recommendations for continuous improvement.
• Risk Management: Identify potential risks in projects and develop mitigation strategies to ensure successful outcomes.
• Mentorship: Provide guidance and mentorship to junior analysts, fostering professional growth and knowledge sharing within the team.
• Documentation: Produce comprehensive documentation, including business cases, technical requirements, and user stories.
• Apply deep product sense to optimize workflows, resolve pain points, and innovate solutions.

What You’ll Need To Apply

• You’ll need to be entrepreneurial, satisfied only when an idea is successfully executed. We’ll look to you to be strategic, maintain a keen awareness of the interests and motivations of others, and act with integrity.

You’ll need;
Competencies

• Leadership: Demonstrated ability to lead cross-functional teams and influence decision-making at all organizational levels.
• Strategic Thinking: Strong strategic planning skills, with the ability to align technology initiatives with business objectives.
• Analytical Expertise: Exceptional analytical skills, capable of dissecting complex problems and devising effective solutions.
• Communication: excellent communication and presentation skills, with the ability to articulate complex concepts to diverse audiences.
• Innovation: A forward-thinking mindset, with the ability to anticipate industry trends and their implications for the business.
• Ability to deliver actionable insights through data and product-driven solutions.
• Product sense and the ability to balance business and user needs (nice to have)

Experiences

• Extensive Experience: 4–6 years of experience in business analysis or a related field, with a significant portion in senior or lead roles.
• Project Leadership: Proven track record of leading large-scale projects.
• Proven track record of success in product or software development environments.
• Demonstrated experience in managing large-scale, cross-functional projects.
• Deep knowledge of system integrations, process automation, and data analysis.

Tools

• Requirement Management Tools: JIRA, Confluence, Rally.
• Visualization Tools: Lucidchart, Miro, Figma.
• Data Analytics Tools: Tableau, Power BI, SQL (strongly preferred).
• Automation Tools (nice-to-have): Mulesoft, Zapier.

Our Recruitment Process

• Recruiter call: A call from one of our recruiters if we believe your profile looks a strong match for the role, during which we’ll evaluate your fit and discuss Hugo in more detail
• Deep dive interviews: Typically 3 interview stages designed to probe deeply the extent to which you have the skills, mindset, and behaviors to succeed in the role and at Hugo
• Assessment tasks: During the process we may request that you complete psychometric assessments and/or a presentation and/or task-based exercise

NB: the output of any assessments you complete is treated as confidential and will be used for the sole purpose of best determining your fit for the role and company

• Meet the team: We conclude our process by arranging for you to speak with potential colleagues informally, allowing for greater insight into our culture, environment and, yes, challenges(!)

Compensation & Benefits

• Opportunity to be part of a high-growth startup with a global impact.
• Remote work flexibility.
• Competitive salary and benefits package.
• Collaborative and supportive work environment where your contributions are valued.

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What You’ll Be Doing

• As a Business Analyst in our Product, Technology, and Tools department, you will work with stakeholders and teams, ensuring the alignment of business needs with innovative solutions. Your role involves analyzing business needs, identifying solutions, and ensuring that our products and tools effectively support our strategic goals.
• If you are passionate about solving complex problems, very analytical, can thrive in a collaborative environment, and have a knack for translating user requirements into impactful deliverables, then this role is for you.

Responsibilities

• Requirement Gathering & Analysis: Collaborate with stakeholders to elicit, document, and analyze business requirements, ensuring alignment with business objectives.
• Conduct gap analyses and identify opportunities for process or system improvements.
• Process Improvement: Evaluate existing business processes and workflows to identify areas for enhancement, recommending innovative solutions to improve efficiency and effectiveness.
• Documentation: Develop comprehensive documentation, including business requirements documents (BRDs), functional specifications, and user stories, to guide development teams.
• Stakeholder Communication: Facilitate clear and effective communication between business stakeholders and technical teams, ensuring mutual understanding and alignment.
• Product Development Support: Assist in the development and implementation of new products and features, ensuring they meet business needs and user expectations.
• Testing & Validation: Participate in user acceptance testing (UAT) to validate that solutions meet requirements and identify any issues before deployment.
• Utilize your product sense to advocate for user-centric solutions that address business challenges.
• Stay updated on industry trends to provide insights that shape product strategies.

What You’ll Need To Apply

• You’ll need to be entrepreneurial, satisfied only when an idea is successfully executed. We’ll look to you to be strategic, maintain a keen awareness of the interests and motivations of others, and act with integrity.

You’ll need;

Competencies

• Excellent communication and stakeholder management abilities.
• Analytical Skills: Ability to analyze complex business problems and propose effective solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly to technical and non-technical audiences.
• Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying and resolving issues.
• Attention to Detail: Meticulous attention to detail, ensuring accuracy in analysis and documentation.
• Adaptability: Flexibility to adapt to changing business needs and work effectively in a dynamic environment.
• Product sense and the ability to balance business and user needs (nice to have).

Experiences

• Professional Experience: 3–5 years of experience as a Business Analyst or related role, preferably in the tech or BPO industry.
• Product Development: Demonstrated experience in supporting product development initiatives, from concept through launch.
• Agile Methodologies: Experience working in agile development environments, with familiarity in Scrum or Kanban frameworks.
• Stakeholder Management: Proven ability to manage relationships with diverse stakeholders, including clients, developers, and senior management.
• Experience in requirements gathering, process modeling, and writing detailed documentation.
• Exposure to cross-functional teams in a fast-paced environment.

Tools

• Process Modeling: Experience with visualization tools like Lucidchart, Microsoft Visio, or Miro for creating process maps and diagrams.
• Data Analysis: (Nice to have) Familiarity with analytics tools for data-driven decision-making.
• Requirement Management: Proficiency with tools such as JIRA, Confluence, or Trello for managing requirements and project workflows.
• Collaboration: Comfortable using collaboration platforms like Slack, or Google Workspace to facilitate team communication.