Job Roles at New Incentives

Job Summary

• The Senior Auditor - Field Compliance & Investigations supports field compliance, investigation oversight, and audit quality across assigned NI-ABAE states.
• The role combines field audits, investigation review, evidence validation, report review, and auditor supervision.
• This is a field-facing role requiring up to 3 field days per week, focused on high-risk clinics, priority operational issues, investigations, and gaps identified through audit trends or report reviews.
• The successful candidate must be able to assess whether field findings are supported by evidence, identify missed risks, and provide clear, actionable feedback to improve audit quality and program accountability.

Key Responsibilities
Risk-Based Field Audits & Compliance:

• Conduct field audits and investigations across assigned states.
• Prioritize high-risk clinics based on audit trends, unresolved issues, dashboard indicators, staff performance gaps, and operational risks.
• Review clinic operations, conditional cash transfer compliance, and adherence to NI-ABAE protocols.
• Validate findings using field observations, caregiver interviews, staff interviews, dashboards, records, and supporting documentation.
• Identify operational risks affecting compliance, retention, coverage, fraud prevention, and program quality.

Investigation Review & Fraud Risk:

• Support confidential investigations involving staff conduct, clinic operations, caregiver payments, and suspected fraud.
• Conduct field validation where necessary to assess allegations and gather supporting evidence.
• Review investigation reports for missing evidence, unsupported conclusions, inconsistencies, and weak validation.
• Distinguish between fraud, protocol violations, performance gaps, training gaps, and operational control weaknesses.
• Escalate serious concerns with clear evidence and recommended action.

Report Review & Evidence Quality:

• Review Staff Work Day, audit & investigation reports, and related field outputs.
• Identify weak validation, missed risks, unclear recommendations, and unsupported conclusions.
• Provide clear and actionable feedback to auditors to improve field validation, evidence quality, and reporting standards.
• Ensure reports clearly explain the findings, the evidence reviewed, the actions taken, and the required follow-up.

Team Supervision & Coaching:

• Provide technical supervision and guidance to auditors across assigned states.
• Review auditor work plans to ensure field activities are prioritized based on risk.
• Coach auditors on investigation quality, field validation, escalation standards, and report writing.
• Identify repeated performance gaps and support auditor development through follow-up and coaching.

Risk Monitoring & Continuous Improvement:

• Use dashboards, audit trends, field reports, and investigation findings to identify high-risk clinics, staff, or operational processes.
• Support improvements to audit tools, protocols, and training materials.
• Contribute to fraud prevention, compliance monitoring, and audit quality improvement initiatives.
• Support ongoing training for auditors, managers, and field teams on compliance and investigation standards.

What Success Looks Like in This Role: 
A strong Senior Auditor will be able to:

• Plan field audits based on risk, not routine clinic rotation.
• Identify high-risk clinics, unresolved issues, and operational gaps requiring follow-up.
• Review reports critically and identify unsupported conclusions or weak evidence.
• Conduct field validation and investigations professionally and objectively.
• Escalate serious concerns with clear evidence and recommended next steps.
• Improve the quality of auditor submissions through coaching and feedback.
• Maintain strong follow-up and support issue resolution through closure.
• Balance field presence, investigation quality, and timely reporting.

Requirements
Required Experience:

• 3-5 years of experience in field audit, compliance, internal control, fraud investigation, program assurance, field verification, monitoring and evaluation, or related roles.
• Experience conducting field audits, investigations, or operational reviews.
• Experience reviewing field reports, validating evidence, and assessing operational compliance.
• Experience using data or audit trends to prioritize high-risk field visits.
• Experience working in NGO, donor-funded, health, public sector, humanitarian, or field operations environments is strongly preferred.
• Prior experience supervising or coaching auditors or field teams is an advantage.

Education & Certifications:

• Bachelor’s degree in Accounting, Finance, Social Sciences, Public Health, Development Studies, Criminology, Statistics, or a related field.
• Professional certification, such as ICAN, ACCA, ACA, CIA, CFE, or relevant compliance/investigation training, is an added advantage.

Required Skills & Competencies:

• Technical Skills:
  • Strong field audit and investigation judgment.
  • Risk-based audit planning and operational review.
  • Evidence validation and report review.
  • Fraud risk and compliance assessment.
  • Strong written reporting and documentation skills.
  • Ability to review dashboards, records, and operational data.
  • Proficiency in Microsoft Office, Google Sheets, Google Docs, and smartphones.
• Behavioral Competencies:
  • Strong accountability and follow-up.
  • Clear communication and feedback skills.
  • Ability to handle confidential matters professionally.
  • Independent thinking and sound judgment.
  • Ability to work under pressure and adapt in field environments.
  • Strong organizational and time management skills.

Language Requirement:

• Proficiency in the English Language (conversation, reading, and writing) is required
• Knowledge of the Hausa Language (conversation and reading) is preferred.
• Ability to speak local languages in NI-ABAE operating states is an added advantage.

This Role May Not Be a Good Fit If:

• You are looking for a mainly desk-based audit role.
• You are not comfortable spending up to 3 days per week in the field.
• You prefer routine checklist audits over risk-based field reviews.
• You are uncomfortable visiting high-risk clinics or following up on sensitive issues.
• You prefer to rely only on what staff or stakeholders say without independently validating information.
• You are uncomfortable reviewing other auditors’ reports and giving clear feedback.
• You avoid escalating serious concerns because they are sensitive or difficult.
• You struggle to write clear, evidence-based reports.
• You are uncomfortable handling confidential investigations or sensitive staff issues.

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Job Summary

• The Human Resources Officer will be assisting the HR Manager in recruitment, employee relations management, staff benefits administration, staff compensation, staff performance management, and training.
• The ideal candidate should be someone with at least 3 years experience in Human Resources, very diligent, detailed, and process oriented with some understanding of legal and logistics processes.
• The candidate should be residing in North West Nigeria. Excellent communication skills, a learning mindset, and ability to adapt quickly managing HR systems are essential to succeed in this role.

Job Responsibilities and Tasks
Recruitment (30%):

• Assist in FOs selection and in-person interviews at the LGAs level.
• Take the lead to manage in-person interviews of shortlisted FOs candidates through local New Incentives team members.
• Escalate any gaps, challenges, or noncompliance to the HR Manager for immediate follow-up.
• Liaise with the SR unit and community leaders to ensure locals are recruited.
• Promote job ads on social media and do outreaches on platforms like LinkedIn and your network to identify candidates.
• Assist the HR Manager in sending invitations, following up with candidates through phone calls, scheduling interviews, and conducting reference and background checks.
• Send feedback for the concluded recruitment exercise.
• Prepare the recruitment Gsheet during and after the process.

Onboarding, Benefits and Compensation Management (40%):

• Follow up with the new employees to ensure pension and NHF registration are done, and numbers are generated.
• Follow up with the new office account opening during onboarding.
• Liaise with PFAs, NHF, NSITF, and tax offices to follow up on remittances.
• Physical Training sessions for new hires in the state.

Administration (30%):

• Ensure employee information is up to date.
• Review employee leave applications on Zoho and ensure the proper documents are uploaded.
• Any other duty that the HR Manager or console may assign.

Education and Work Experience Requirements

• BSc or BA in Business Administration, Social Sciences or its recognized equivalent
• At least 2 - 5 years in a Human Resources general function.
• 1 - 2 years prior experience working for a non-profit, charitable organization, NGO or (I)NGO is a plus
• Priority will be given to candidates residing in the states where the position is advertised.

Skills and Competencies Requirement:

• Preferably a candidate already based in the target locations.
• Detail-oriented and diligent professional
• Process-oriented with some understanding of legal and logistics processes
• Good networks and contacts in North West Nigeria and ability to leverage for recruitment
• Good organizational skills, effective time management, ability to meet deadlines, multi-task, and prioritize tasks
• Sound cultural awareness and ability to work in multicultural and multiethnic environments
• Proven managerial and/or leadership skills
• Ability to deliver high-quality work in short periods and to work under pressure.
• Critical thinker and possess a problem-solving attitude
• Passion to help others and reduce infant mortality
• Very good communication and writing skills, English, Hausa and dialects (verbal and written)
• Excellent responsiveness to email and phone requests
• Proficiency in MS Word, MS Excel, MS PowerPoint, internet browsers, smartphones, and ICT in general. The candidate should be willing to use Google Docs, Google Sheets, and Google Slides.
• Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure.

Language Requirement:

• Proficiency in English Language (conversation, reading and writing) is required
• Knowledge of Hausa, Nupe and/or other commonly spoken Languages in target locations (conversation and reading) is an advantage.

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Job Summary

• New Incentives is looking to identify a Field Manager who will help to expand its team dedicated to preventing child mortality in the northeast and northwest.
• This post is strictly for internal candidates.
• The Field Manager will support a New Incentives’ program that utilizes cash transfers to encourage mothers to complete the immunization schedule of their infants.
• The program is operated in cooperation with the State Primary Healthcare Development Board in the northeast and northwest.
• The primary duty of the Field Manager will be to manage a team consisting of Assistant Field Managers and Field Officers who, in turn, will provide cash transfer disbursements at public clinics to increase immunization coverage and retention.
• Key duties for this position include: responsibility for high-quality operations of the program at selected clinics and for providing leadership for selected staff members that result in increased immunization coverage and retention while nurturing relationships with employees, clinic staff, and other stakeholders.
• Field Managers are hired full-time and supervise Assistant Field Managers at clinics throughout the states we operate in and must already be based/reside in one of the towns/LGAs of the states.

Key Responsibilities
CCT Disbursements (30%):

• Ensuring that FO is meeting their responsibilities
• Reviewing Clinic Daily submissions for accuracy, completeness, issues, and recommendations and providing feedback to team members
• Checking in with FO on active immunization days, in the morning and evening, and filling out one FM Daily Check-in per immunization day
• Assessing the clinic and taking necessary action to resolve issues, escalate as needed, and making requests for high-value solutions
• Evaluating the FO performance against their responsibilities and coaching them on key areas based on priority and impact of weakness
• Being vigilant and speaking to all stakeholders to ensure that an advanced assessment of the clinic is done, communicating blind spots to your team member and, when appropriate, to SFM
• Verifying changes to immunization days, ensuring it’s updated
• Making requests based on staffing changes and feedback from team members
• Planning and requesting office money balance changes if needed and ensuring proper submission of all expenses
• Taking responsibility for the performance of each clinic under supervision.

Clinic and Settlement Activities (30%):

• Reviewing tracking progress across settlements and clinics, and guiding tracking priorities
• Planning out and delegating activities to FV/FA; assessing the quality of completed activity and budget expenditure
• Focusing on high-default settlements and clinics to reduce default rate
• Taking decisions on whether to continue or stop tracking identified defaulters
• Filling out Clinic check-in for each day of clinic or settlement visit
• Using meetings with FV/FA, clinic visits, meetings with stakeholders, and insights from Settlement Dashboard and other sources to identify clinics and settlements with major issues
• Identify core issues and recommend solutions to SFM; ensure accountable activity completion and report on activity
• Drafting and planning out schedules in advance. If plans change, update schedule to reflect what was actually done on the particular day
• Submitting budget requests on time, taking ownership, and executing plans diligently.

Supply-side and Stakeholder Relationships (25%):

• Independently checking on FO relationships and guidance on improvement
• Giving Clinic Staff the ability to directly connect and communicate issues, so they have recourse for complaints
• Maintaining cordial relationships with LGA (including health workers), LCCO, LIO, Apex clinic and other stakeholders
• Fill ODK when convenient but target at least one LGA per Month
• Add all stakeholder contacts by switching to the stakeholder email address
• Follow up on immunization days with team members to confirm vaccine status
• First responder to resolvable supply issues and filing for escalation to GR team when issues
• Maintain compliance with timely reporting of stockouts, runouts, VVMs, vaccine utilization, and infants not served by team members
• Liaise with clinic staff, LGA stakeholders, or Apex clinics to understand and reduce stockouts, when requested by GR team and/or line managers
• Review updated vaccine information and assist in resolution during periods of serious supply issues.

Security awareness (15%):

• Report all security incidents in areas of operations, including incidents that do not directly affect staff and/or operations.
• Liaise with the Security Unit in the event of critical incidents and potential deterioration of the security situation, and disseminate relevant information.
• Take responsibility for security management and personal safety of team members as applicable in the field.
• Ensure compliance with security policies and plans.
• Read and understand all Security documents in the context of operations, including SOPs, the Country Security Plan, and training completion records.

Required Qualifications

• Fluency in local languages/dialects spoken, especially Hausa, and locally residing or willingness to relocate to any of the states for this advertisement.
• Minimum of a Bachelor's degree, preferably in the field of health or other natural sciences
• 2–4 years relevant experience working in the field.
• It is desirable that at least 2 of these years be spent working at a managerial level with a locally based or international organization.
• Willingness to work at remote public clinics and field locations a few days per week.
• Experience with the Nigerian health system and clinic documentation, particularly related to infant health and vaccinations
• Experience in collecting, synthesizing, and drawing conclusions from (health) data desirable
• Careful attention to financial matters and management of funds
• Detail-oriented, diligent professional
• Passion to help others and reduce infant mortality
• Very good communication and writing skills, English, Hausa, and dialects (verbal and written)
• Excellent responsiveness to email and phone requests
• Proficiency in Microsoft Word/Excel, internet browsers, smartphones, and new communications technology in general
• Hard-working, result-oriented and loyal
• Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure
• Ability to demonstrate good managerial and leadership skills.