Jobs at Flutterwave

The Role: 

• As a Senior Associate, Retail Operations the candidate ensures smooth operations of our retail products (for example: Send by Flutterwave and Tuition by Flutterwave) through leadership, prompt processing of transactions, customer’s complaint resolution, identifying and resolving issues as well as effective stakeholder’s engagement

Responsibilities include but are not limited to:

• Reconciliations: The reconciliation will cover settlement, refund, as well as payout (Wallet)
• Dispute Management: Processing of chargeback and refund requests within the SLA whilst focus on process improvement on any operational gaps noticed
• Complaint Resolution: Will be responsible for resolving customer's complaints through dedicated channels
• Treasury: Will be responsible for monitoring and ensuring sufficient wallet liquidity on all wallets
• Transaction Review: Reviewing of transactions on status other than successful, approval of retried transfers
• Leadership: Will provide leadership to the team member(s) on issues and ensuring all escalations are resolved
• Stakeholders Engagement: Will be point of contact for both internal and external stakeholders on issues related to Send
• Documentation: The candidate will contribute in documentation of processes and Business Required Documents (BRDs)

Required competency and skill set to be a waver

• Bachelors degree in a relevant field
• Minimum of 4 years in Fintech Operations (Team leadership experience will be a plus)
• Proficient knowledge of Microsoft suite and experience in account/wallet reconciliation
• Knowledge of dispute management and relevant operational procedures and regulations
• Understanding of the payment space, regulations, payment methods and relevant experience in Fintech operations
• Open-mindedness with improved probing skills
• Experienced in process improvement, complaint resolution and stakeholder's engagement
• Remittance experience is a nice to have
• Experience in working in a cross-functional team

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The Role:

•  As an Associate, Retail Operations the candidate ensures smooth operations of our retail products (for example: Send by Flutterwave and Tuition by Flutterwave) through prompt processing of transactions, customer’s complaint resolution, identifying and resolving issues as well as effective stakeholder’s engagement

Responsibilities include but are not limited to:

• Reconciliations: The reconciliation will cover settlement, refund, as well as payout (Wallet)
• Dispute Management: Processing of chargeback and refund requests within the SLA whilst focus on process improvement on any operational gaps noticed
• Complaint Resolution: Will be responsible for resolving customer's complaints through dedicated channels
• Treasury: Will be responsible for monitoring and ensuring sufficient wallet liquidity on all wallets
• Transaction Review: Reviewing of transactions on status other than successful, approval of retried transfers
• Stakeholders Engagement: Will be point of contact for both internal and external stakeholders on issues related to Send
• Documentation: The candidate will contribute in documentation of processes and Business Required Documents (BRDs)

Required competency and skillset to be a waver

• Bachelors degree in a relevant field
• Minimum of 2 years in Fintech Operations 
• Proficient knowledge of Microsoft suite and experience in account/wallet reconciliation
• Knowledge of dispute management and relevant operational procedures and regulations
• Understanding of the payment space, regulations, payment methods and relevant experience in Fintech operations
• Open-mindedness with improved probing skills
• Experienced in process improvement, complaint resolution and stakeholder's engagement
• Remittance experience is a nice to have
• Experience in working in a cross-functional team

go to method of application »

The Role: 

• As a KYC Operations Analyst at Flutterwave, you will be critical in ensuring compliance with regulatory and internal policies by performing Know Your Customer (KYC) due diligence on new and existing customers.
• You are responsible for gathering, analyzing, and verifying customer information to assess potential risks and ensure the integrity of our customer relationships.
• This role is ideal for individuals looking to begin or further their career in the financial industry with a focus on risk management and regulatory compliance.

Key Responsibilities:

• Customer Due Diligence (CDD): Conduct thorough KYC reviews on new and existing customers to assess their risk profile and compliance with regulatory requirements.
• Document Verification: Validate customer-provided documents, including identification, financial statements, and legal documents, to ensure accuracy and authenticity.
• Customer Risk Assessment: Utilize available tools and resources to assess and assign risk ratings to customers based on their business activities, geographic location, and other relevant factors.
• Policy Adherence: Ensure compliance with company policies and procedures,
  including relevant local and international regulatory requirements, such as Anti-
  Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.
• Alert Resolution: Investigate and resolve alerts generated by the KYC system, escalating potential issues to the KYC Operations Manager as needed.
• Reporting: Prepare and maintain accurate records of KYC activities.
• Training and Development: Stay updated on changes in regulations and industry best practices and participate in training programs to enhance your KYC knowledge and skills.
• Cross-Functional Collaboration: Collaborate with other departments, such as Compliance, Legal, and Customer Service, to ensure effective KYC processes and customer onboarding.
• Quality Control: Conduct periodic reviews and quality checks on KYC files to ensure accuracy, completeness, and consistency in documentation.

Required Qualifications to be a Waver:

• Bachelor's degree in Finance, Business, Economics, or a related field (or equivalent work experience).
• Prior experience in KYC or AML operations is a plus.
• Work effectively and drive results in a fast-paced environment.
• Manage and prioritize several tasks simultaneously and autonomously.
• Excellent attention to detail and analytical skills.
• Excellent oral and written communication skills.
• Knowledge of relevant regulations and industry standards, including AML and CTF requirements, is a plus.
• Professional certifications such as Certified Anti-Money Laundering Specialist (CAMS) or willing to obtain are a bonus.

Key Personal Attributes for Success:

• Integrity and a commitment to uphold ethical standards.
• Strong problem-solving and decision-making abilities.
• Ability to handle sensitive information with discretion.
• Adaptability and willingness to learn in a fast-paced environment.
• Always willing to improve knowledge and skills.
• Strong organizational and time-management skills.